Crossroads Towing

Terrible customer service, terrible dispatch. Driver DAVE was very rude, disrespectful and super impatient. He was always on his cellphone talking trash and I hear he is «the veteran» and you’d think of you were the veteran you’d know a little about customer service. Also when the dispatcher called me back he told me he «didn’t want to get into details» like he had a valid argument for how his driver acted. Overall the service was quick but when the other driver came out NATE, he was patient and very polite. He also received a $ 20 tip simply because how hard the tow was and how great his service was.

The worst service ever especially when you already called for your vehicle. Apparently sheriff Dep in lathrop gives these guys a cut, have video tape of the cop stating this. It is your right to have your vehicles towed by whom ever you want. This guy is a piece of shit told me he was not speaking to me. Also attempted to get my car hooked up and we told him no!

Needed a tow on Labor Day weekend and came across crossroads towings number. New to the area so I gave them a call. Armando was dispatched quickly and was able to tow my truck to the local dealership. Armando was very professional, helpful, and quick. I would definitely recommend crossroads towing and if the other drivers are as great as Armando, you will be satisfied with their professional service. This will be the towing service I will use in the future and recommend to people in the Central Valley!!!

Wow! 15 min response time! On a holiday weekend… and 97 degrees. Armando was the driver… super professional and quick. Truly appreciated his help and concern to get him home as quick as possible as my husband is a 62 yr old diabetic… so what made a very stressful situation turn into… not to be not as bad as it seemed. Thanks again Armando job well done much appreciated!!!

Driver of tow truck ran a redlight one evening and totaled my daughter in laws vehicle with the 3grandkids in it also. Driver admitted to dispatch that came out and to us that he was on the phone seeing where to drop off a car he was towing. They were real apologetic and couldn’t do enough for them. Few days later not so much, withheld information for insurance, said that they were investigating it, failed to mention when they towed it to their establishment that it would be $ 75 a day! Ended up having to get a lawyer wouldn’t even let her get personal belongings. so, I would say SHADY BUSINESS. She just needed another car wasn’t out for blood now it has to be like this, ugly. 0 ratings but have leave one to post comment

Awesome service! Best tow service ive had yet! Took more time on hold waiting for AAA to answer. Driver was Laura I believe she was here before I could even get outside to my car! She was very nice and did even more then she needed too! I would recommend this tow service to anyone!

Breaking down on the freeway during a holiday weekend is no one’s idea of fun. (If it IS your idea of fun, please. Seek help.) BUT getting towed by Chris of Crossroads Towing was a great experience, once he got there. We had to wait a long time but that was the fault of a certain auto club who apparently only had two drivers on call during a holiday weekend in which their own study had just said that MORE PEOPLE WOULD BE TRAVELING AWAY FROM HOME THAN IN ANY RECENT HOLIDAY WEEKEND. HELLOOOOOOOOOOO!!!
But, I digress. Chris was friendly, reassuring, helpful and professional once he arrived on the scene. How someone can stay so calm while loading up a car mere INCHES from gigantic big rigs flying by is beyond me. But I’m grateful. Thank you!

If you are a AAA member you are probably OK. My insurance towing sent this company and they doubled the price I had to pay out of pocket when they arrived on scene. Since I was in a bad area of town I had to go ahead and have them tow my vehicle. Do not trust this business! They are not truthful and took advantage of me when I was in a position not to refuse their service.