Knights Flooring

This business has horrible customer service! Had someone come out 2 days ago to give me a quote, and they said they email the quote by the next business day, I never received an email, I had called at the end of the next day and the lady said she would email it in 10 min. Still never received anything. I had another company come out they gave me the quote within an hour, and were very professional. I will be using them. #lostacustomer

Those reviews say it all you should see theses floors had to cover them with throw rugs what a mess

Don’t use this company they don’t care about thier clients or thier homes. John came out and made promises like 6 days and no sub contractors and no mess left. What a Joke but I’m not laughing. They laid damaged flooring and glued it upstairs insteed of nailing it. Insteed of just fixing it they called out a floor forensic guy that agreeded the damaged flooring needed to be replaced. But it took Holly a week later to get me on her schdule. The tile floor that was laid never got sealed we had to do it. When they started replaceing the flooring they ripped up the sub flooring. The ends stick up and gaps between the boards looks bad and catches stockings. John the owner never came out even after I called him. All this caused me to have a heart attack on march 14^th they started the job on Feb 23^rd and finished March 18^th. To look down the hallways at this mess makes me cry

I would not recommend this company. After dealing with a worker there it was clear that their employees do not understand customer service. Disappointing to say the least. Prices are average, customer service below average.

I cant believe I am even leaving a review for this company. This company is a complete joke. Absolutely the most difficult company to work with. Unreal expectations and vulgar speech! Eric is probably one of the most unprofessional people I have ever worked with. They give their customers promises of which they cannot follow through on. Their existing customer reviews — I am pretty sure are completely made on up fake accounts. The pictures on this Unilocal page are absolutely uploaded from Google. No quality & No Class. STAY AWAYY!!! If I could give zero stars — I would!

I would strongly recommend this company for any kind of flooring needs, they not only do it for a very reasonable price but also very professional with their flooring install, the good thing about this company is no subcontractors and also they warranty their work. Eric did an excellent job with keeping us well informed with the scheduled work, Holly (manager) was very proficient and helpful with the flooring selection and suggestion, James who did the in-​home measurement answered all the questions and was very patience, the installers Jeremey (carpet), Joel & co (Laminate) did a great job. Thank you all.

Knights flooring offers marginal flooring services for a marginal price. You get what you pay for.

Where do I start? Brenda, she’s the knowledgeable, patient, first class customer service associate, that ultimately has the most important job, of making customers feel good enough to get us into the store. She did her job, exceeded, and went above and beyond expectation.
Next, there’s Eric, the estimator. Eric, was super knowledgeable and patient with me, (I’m super picky) in selecting laminate flooring and carpet. Knights flooring accommodated my very strict time frame and was out the very next day to take measurements and provide me with an estimate, the following day. Super personal and good sense of humor.
Then we have Erik, with a «K». Eric is one of the store managers. Erik had the tough job of making an estimate work for my very complicated budget. Erik provided me VIP treatment, first class customer service and greatly exceed my exceptions and ultimately went above and beyond with the service he gave us. I tried Big Bob’s, Home Depot, and Flooring liquidators, and Knights Flooring by FAR, exceeded the customer service and pricing! At this store, you can go in with a budget for a Toyota, and end up with a Lexus! This is as good as it gets!!! Thank you Knights Flooring Staff!!!

Knights Flooring in Manteca did an awesome job on installing a beautiful floor for me! I started with Eric getting me tons of samples, until I found the one that said Wow! With the help of Holly’s professional input, I picked the right floor! Installation by Nate an Joel was very professional and meticulous… thank you to all at Knights Flooring in Manteca!

After I wrote the initial review, the owner called me very upset. I agreed that I would update the review with a higher rating when the work was done correctly. This was over 5 months ago! Today they sent Holly out to look at the work so she could ensure things were done right. I’m going to hold back my comments until I see the results of this business, but let’s just say, I’m not happy and would enjoy another call from the owner. Since he saw the first review, I’m hoping he sees this too. I’m absolutely shocked by the way that she spoke to my husband after being almost an hour late. More details to come depending on what happens next. Maybe there will be a happy ending to this story? Though one statement she made when my husband pointed out the mistakes and wanted resolution which she didn’t want to do included «you already wrote a review on Unilocal.What else can you do?»

I had them come out for a smaller estimate and work at another location. Smaller projects seems to cost more per square foot (of course) and it appeared that there would be a longer expected projected completion time from the date of the estimate. Not sure if it is because they are too busy or if they focus on larger projects first…