Chiro Wellness

Both Dr. Judy Jensen and Dr. Caroline O’hara are amazing Chiropractors. I went into their office feeling so awful, with debilitating migraines and extreme neck and shoulder tension, I thought I would never feel better. After just a few visits I could already tell I was feeling better. Dr. Judy put together a treatment plan, and it has decreased my migraines from 2 or 3 times a week, to just 1 or 2 a month. I have also had several massages there and have benefited greatly from each one. I would definitely recommend them. I feel right at home, and very comfortable with the entire staff. They really listen to me, and quite often know what is causing me pain just by looking at me when I walk in, and I walk out feeling so much better. I can’t thank them enough.

If I were rating only the massage therapist I had, Ryan, the rating would be a 5. He did a great job of providing just the right amount of pressure, he knew when to make conversation and when to be quiet, he was always on time, and the massages always felt great. If I was rating only the friendliness of the staff, the rating again would be a 5. However, my experience scheduling appointments with Chiro Wellness was way below my expectations. I usually called on Fridays to schedule an appointment for the next week and if I did get a call back it was usually several days later — usually on Tuesdays. One time I never got a call back at all so I called a week and a half later and was able to make an appointment. On another occasion I was able to move my appointment time for that day from 4:30pm to 2pm and when I got there, the appointment was written on the schedule for 2:15pm. Another time I called on Monday to make an appointment for Wednesday of that week and since the receptionist was in AZ while the schedule was in MN, she said she would call me back either way to let me know if I had the appointment or not. I never received a call back so on my way to the appointment I called to confirm that I was scheduled, but I ended up having to leave a voice mail asking for someone to call me back if I did not have the scheduled appointment that day. I got to the clinic and someone else had my time slot as the chiropractor said my name was written so lightly that she thought it was a cancellation and she erased it. The receptionist working that day told both me and the chiropractor that I would be getting 2 free one-​hour long massages in exchange for the inconvenience. Great! However, when I went in to redeem the first of the 2 free massages, the regular receptionist had no idea I was supposed to be receiving them. She was able to go back into the schedule and find the entry for the free massage and when I told her I was technically told it would be 2 free massages, she said she would have to look into it and call me back. Not surprisingly, I was never contacted. I actually would have been happy with the one free massage as it was wonderful, but I would have preferred that someone from Chiro Wellness had followed through either on contacting me or providing the massages I had been told I would receive. If you do plan on getting a massage there, I HIGHLY recommend making an appointment and then calling to confirm the appointment the day of to make sure everyone at the facility is in agreement in regards to the schedule.