The Home Depot

This truly is one of the slowest and dysfunctional Home Depot’s I’ve ever been to. I try to pass on this Home Depot and drive to another location but there are times where it is more practical (and quicker) to shop at this Home Depot. Today, I was in a hurry and needed 4 bags of mulch. Upon arrival, I had to walk around the entire garden section for a flatbed cart and I couldn’t find one. There were no other employees except the cashier and one employee that appeared to be with customers. One would think there MIGHT be more employees or have more employees called to the garden section if the line was 5 shopping carts long. I walked outside the garden area and finally found a flatbed cart across the parking lot. After finding a flat bed cart, I found my mulch and waited in a 10 minute line with the one cashier. Two cashiers would have been nice but I managed to checkout without any other issues. This is just ONE of several issues I have experienced at Home Depot. The returns/​customer service department is as ridiculous as high school! The employees are probably from high school too. I was returning wood floor paneling for another color that became available, or so I thought. Well, there were THREE employees working at that department with TWO other employees just standing around at the front talking to the girls in returns. They actually told me to «hold on» for a moment while she talked to another employee and typed something in the computer. Apparently the other two girls couldn’t help me for some other reason. When I was finally helped after a serious minute of standing and waiting, I was able to make the exchange.
Overall, this Home Depot is actually one of the WORST and POORLY run home improvement stores. I have only used this store as a last minute, last resort. I am giving this Home Depot two stars because I usually find what I’m looking for but I have to do it myself usually so it takes a little longer and this store will take some time to get EVERYTHING you need starting with your flatbed cart.

Possibly the worst customer service that I have ever had in my life. I bought two appliances from them on 12.18.2015. We thought everything was great and then it went downhill from there. The delivery happened on 12.29. The washer was broken and leaked — no worries we thought because they took it back and said we would get a new one and we did. The dryer did not fit. We needed a flat back dryer. No one asked my husband and I any questions so we did not know that we needed one. No worrie we thought, they took it back. We went back to Home Depot on 12.30 to buy a new dryer. They had not yet processed our return and that should have been a red flag. So we got a new dryer and left. Again, the lady that sold me the dryer asked me NO questions. So, when the install team got there, they could not install my dryer because apparently it was too far from the vent. The dryer is less than 3 feet away from the vent; but the vent is on the basement window and the hose hooks up to the back of the dryer. I did. It know that it would require extra venting and some connector piece. So they were not able to install the dryer. My husband had to go to Home Depot to get the supplies and do the install himself. When we tried to call Home Depot and the delivery company we did the get very far. The man with the install company he said he would refund the duct cost. So fast forward to 12.19.2016. They never processed our return and are saying we did not return the dryer. And we never got the credit I was promised. These people are scammers and are trying to rip my husband and I. It is a big game of pass the buck. After being on the phone for 39:14, I still do not have a refund and the «manager» Linda should NOT be a manager. She used the phrase «I feel you Ms. —«. First off, get my name right. Second off, I am not sure how you feel me. Wow, I have never been so appalled. I will NEVER shop at Home Depot ever again and I will tell every person I know what happened here. BTW — called the delivery company and there were no issues. They were very nice, very helpful, and wanted to take care of the customer. They had the return and they did process it and I was also able to verify that with Maytag. So, Home Depot, you need to review your business and customer service practices. Never Again — if there was s way to not give a star, I would. Also, tried to call customer service and they cannot help. You have to process through the store. The STORE IS THE PROBLEM. How can customer service not help? And I get that mistakes happen. I really do get it. But HOW is it this difficult? Why is it my fault that a mistake happened? Why did I have to call Maytag? Why did I have to call the delivery company? Why, an hour later, is this still not resolved? Oh, and this is after both my husband I called Home Depot after this all initially happened. So, they should have noted it in our account. But, apparently, they did not. I am just in utter disbelief.

More disorganized than most Home Depots. Very busy, but staff is slow. If you know what you need and know which aisle it’s located in and this is your closest HD, then by all means use it. But if you’re doing some major shopping or need advise or have a significant customer service need, I would drive to another location. Also, they wouldn’t accept a competitors coupon at this location. I’ve used the same coupon at other HD locations, it’s HD’s policy to accept competitors coupons. Didn’t have time to waste arguing with poorly trained staff.