Purchased their most expensive black dirt hoping to top dress and reseed some areas of my lawn. Talked with the guy on the phone and confirmed the quality of the black dirt was good enough to plant a garden as well. When the dirt arrived, it turned out to be mostly heavy clay, and the grass never grew properly. I would advise anyone buying black dirt from Tri K to visit first and confirm that what they say they are going to deliver, is actually the quality level you’re looking for.
Leslie P.
Évaluation du lieu : 1 Maple Plain, MN
Update: I contacted the owner of the place to give him some feedback about what had happened. The situation is that we had purchased a tool from Tri-K(at their recommendation) and it ended up not working. We brought the tool(and the snowmobile part) that we were working on, thinking perhaps we were doing it wrong. We were told that it was the wrong part and we needed to purchase the right part(had we known we would be returning the part we would have brought the receipt). We asked the man who was helping us, Mike, if he would mind taking the part back without a receipt, because we had driven 45 minutes to come to this store. This is when Mike got all huffy and said he didn’t want to waste an hour trying to find the price, and when we tried to ask politely if he wouldn’t mind(and joked because he’s getting paid to do it anyway, lol) this is when he threw the book down and refused to help us any further and got really nasty. At that point the other very kind fellow stepped in and took care of it in about 2 minutes. Back to the point, after we were treated so rudely by Mike, I contacted the owner thinking he would probably like to know if his workers were treating customers like this. He was very prompt in returning my call, and we played phone tag for a week or so before we finally got in touch. I was feeling hopeful that we would be able to go back to Tri-K after this conversation because of his promptness in getting back to me, but the owner was patronizing, scolded me for not bringing the receipt, and got uppity with me when I tried to explain that the reason I was calling was to tell him about his worker’s behavior, not about anything to do with the receipt. He told me that he had a meeting with Mike and the whole company and couldn’t do anything else about it. Only after a few minutes of this did he finally«apologize» for the whole situation, but it did not feel sincere in the least, and he was still defensive until the very end. Like I said I was hoping to get this issue resolved but I am not interested in going back.