Mercedes-Benz of Maplewood

We stopped in this evening to look at a Panamera (Porsche is connected to the Mercedes dealer). We were greater by an employee, who was a doll to work with (not pushy, very knowledgeable, and genuinely cared about what we were looking for). Anyway, we started by looking at the Panamera and some how ended up test driving a new Mercedes E-​class, which was absolutely beautiful. After the test drive, she went over options, colors, specifications in detail (making sure she answered all of our questions and touched on anything important). We checked out the waiting room while she printed off some information and quoted us some numbers. The waiting room was clean, well stocked (had all the snacks, drinks, etc. that one could ask for). Overall, we left impressed of this dealership and will return if we plan on purchasing a Mercedes.

Had an absolutely horrible sales experience at this dealership. After 3 days of disorganized negotiation via e-​mail by my salesperson, I decided to bite the bullet and come into the dealership in hopes we could reach a deal that actually made sense. I bought my last 2 vehicles remotely using just e-​mail and phone, and I had no issues with either of these two purchases. It was almost as if my sales guy at this dealership had never done this before! Also, he could not explain how any of the numbers on the provided quotes were derived. It was unbelievably frustrating as the customer.
The icing on the cake came after I called my sales guy and told him I was going to come in one afternoon to attempt to close the deal. I was able to pull away from work that afternoon which would have been worth it to bring closure to this overly complicated situation. Before I left for the dealership, I called my sales guy to let him know I would be there in 20 – 30 minutes. He said he had already pulled the car I was looking to purchase out front and was ready to work out the final details with me. While I am sitting at a red light less than 1 mile from the dealership, the sales person calls me and says I have bad news… we sold your car. Another dealer wanted the car, and they just came and picked it up.
Needless to say, I was raving mad. I already had a bad feeling given how rocky the rest of the experience had been, but I absolutely could not believe the timing. Why this happened is not my problem, but it is something that the dealership should definitely address so no one else has to go through this frustrating situation. I was most appalled by how it was handled. I never received an apology by either my sales guy or the manager who I escalated this to. I was simply given reasoning why the dealership was justified in their action and that I should simply pick another vehicle and forget about this. It proves my sales guy’s lackadaisical attitude was more than just an act. He truly did not realize that this one particular car was the only one in the Twin Cities that I was interested in, and I needed to close on a deal over the next day. No one I spoke with cared about the customer (aka me). They did not care that I took off work to drive 30 minutes to close on a car that wasn’t even there anymore.
If you are looking for a customer-​centric, premium auto purchasing experience, do not look here. I am certain you would have a more premium experience at the Kia dealer down the street. I went to a competing dealership the next day and purchased my number #2 option. It was a night and day experience from this cluster of a deal. Steer clear of Mercedes of Maplewood!

I have had two CLK’s serviced here. Oil changes, detail inside and out, brake work done, and one recall. All the work was first class and nice folks to deal with.