Pierce Automotive

Our family was in Arizona for the holidays, and Pierce Automotive’s speedy and honest work saved the day. En route from Oro Valley to Sedona, we experienced a really strong gas odor and pulled off the highway. Pierce was the first garage we saw. Though they didn’t have any online reviews, we opted to take a chance rather than risk the car catching on fire, since we didn’t know exactly what the issue was. The mechanic, Nick, was straightforward, presenting two possible scenarios that he initially suspected and providing inside and outside estimates for the work. We had the bad luck of arriving right before the lunch hour, but he resolved the issue within a half an hour of his return. It turned out that the problem was actually simpler than suspected: just a loose clip. This made sense, since that area had been serviced before our road trip. We were therefore charged a reasonable labor fee, which was lower than the inside estimate. I should also mention that we’d walked down the street to a fast food restaurant while waiting, and when the office encountered reception issues with my cell, Nick even drove down to tell us in person and pick us up. We were far from home with a planned itinerary, hotels booked, etc. A lengthy wait, incompetence, or dishonesty would have impacted our road trip a lot. We were really relieved to have walked into this business and gotten so lucky.