Coco Plum Real Estate

Friendly, professional and informative. I’d never had such a wonderful vacation experience until I booked through Coco Plum last year. Kelly Logan was really amazing helping my friends and I secure a great vacation.
I’m planning my honeymoon and am very tempted to make a trip to the keys again to make sure that one of the most important times of my life is as memorable as last year’s.
Do yourself a favor and hit up Kelly at Coco Plum. She’s gonna make sure you and your crew have an awesome time, and you won’t lose your wallet in the process: P

Rented what I thought would be a lovely condo at Indigo Reef through Coco Plum Realtors. Unfortunately, that is not what my family got. When we arrived, none of the televisions in the unit had working cable. We immediately called Brad to rectify the situation (as outlined in the contract) and got no response. My mother had to call and leave a nasty message in order to get a response. Even then, no one came out to look at the problem. Instead, the realtor’s tech guy told us Comcast would speak with us directly. When we tried that, Comcast was unable to help us (we didn’t have an account number, and NOWHERE in the unit is the telephone number for the unit listed, not even on the phone itself). Cut to tomorrow morning, we are still waiting. And this isn’t the only issue. We’ve stayed in other units in Indigo Reef and they’ve all been perfectly lovely and very well maintained, but this one (unit 61) is not:
–There are marks on the walls throughout the unit
–The downstairs curtain rod is missing one of its ends
–There were no light bulbs in the lamps in the living room
–The linens seem old and threadbare and are not nearly as nice as the other units (they all have white down comforters, white towels, etc., but this place has thin towels and no comforters, just thin blankets)
–The decks and railings are in need of painting (they aren’t awful but they are not as pristine as the other units)
–The headboard in the master bedroom looks as though someone broke the slats and tried to glue it back together but smeared yellow glue across the slats in the process
–There are no ceiling fans in any of the rooms (something the other units have)
–The only light in one of the guest bedrooms is a small table lamp (there are wall switches but they do NOTHING)
— In nicer hotels and condos, you expect the little extras like nice soap, shampoo, conditioner, lotion, and dishwasher soap/​laundry detergent (something you will find in the other units at Indigo Reef…). You won’t get that in unit 61. We found a bar of soap in both full bathrooms (none in the half bath) and a tiny off-​brand shampoo/​conditioner bottle. Instead of the small packages of tide and dishwasher detergent we usually find, there was 1 of those little gel packets of dishwasher stuff and a tupperware thing of unidentifiable laundry detergent
–Found LOTS of hair and a pair of socks under my bed
To be fair, the Coco Plum sent someone over to bring us more towels, blankets and tissues, but the experience was just disappointing. They admitted the state of the condo should have been more fully described to use prior to rental. Look, none of these things, individually, would be that bothersome. However, considering how much this place costs, these issues are just unacceptable. Do yourself a favor and rent at Indigo Reef, just not this unit and not through this broker.