281 Communications

If you can find another service, I recommend you do. Here’s why:
— Service in unreliable. Unlike the post office,
does not deliver in the rain, snow, sleet, or dark of night. As a matter of fact, a recent outage was blamed on lightning strike and the nearest strike was 45 miles away (according to weather underground).
— Not sure they know how to spell Customer Service. I placed 15 calls over the course of five hours because my service had gone down. Call went straight to voice mail and the mail box was full and would not take any messages.
Other local options: ZeeCon, Verizon MiFi, ATT HotSpot, probably even Dish Net would be better.

I was trying to get service through 281 because my neighbor across the road from us has them and like them. They were very unresponsive to my calls and e-​mails as in they NEVER returned them. I also went to their business address in Marble Falls to get signed up TWICE. Talked to Johan once and he wasn’t interested in knowing if they could do it. Said I should go to my neighbor and ask him if we could us his. The next time he wasn’t there and the people there were the technicians who did the installs. So they had me leave my name, phone number, and address for Johan. To this date he hasn’t responded to my inquiries. When you call them there are three options to leave a message, Melissa in sales (and the guys said she hasn’t worked there in a long time), technical support, and billing. I left messages on all three several times and NO CALLS RETURNED. If this is how they treat prospective new clients I would hate to see how they treat their paying customers. Their offices were junk desks, etc. very unprofessional. So maybe I was saved from getting into business with them. The only bad thing is they were our only hope for AFFORDABLE internet in our rural area. Get your act together 281!

This is one of the worst internet service providers in the area because it is very unreliable and their customer service is terrible. Their towers are constantly going down and they aren’t available to answer the phones when there is an issue. Also, they put too many people on each access point which slows down service, instead of adding more access points to accommodate the load.
A much better alternative in the Texas Hill Country is either the Verizon mifi hotspot or HughesNet satellite. Both are much faster and more cost effective, and you don’t have to wonder «will my internet work today?» — a constant question that many
customers have. My service went out several times a month and they won’t refund customers’ money when the service doesn’t work, nevermind customers pay for it to work 24×7.
won’t be in business much longer unless they improve their internet service and their customer service. I only wish I had switched sooner, dealing with this company is nothing but a headache!