Buffalo River Canoes

I float the Buffalo at least once a year, this was the first time I’ve used Buffalo River Canoes and I can truly say I will never go back.
It was memorial day weekend, so we expected it to be busy so we reserved our kayaks ahead of time. I knew it was going to rain a decent amount the day before, and they told me if the river is closed they would refund my money. We left our campsite and went to the outfitter to be told by a man on the porch that they weren’t letting people on the river. Ok, I knew this was a possibility I just accepted it, and went inside to get my refund.
Imagine my shock when the woman inside told me no refunds, because they hadn’t completely closed the river, they are still letting rafts on, and we would just have to pay another $ 85 to rent one. I’m a poor college student, another $ 85 dollars is kind of a big deal to me. Luckily, my friends all chipped in and we got us a raft. It sucked, but I figured it wasn’t exactly their fault the river flooded, I had just wished their attitudes were better. The workers clearly didn’t care or want to be there.
So we get down the river, they offered a great shuttle service and that’s the only positive thing I can give to this company. We get our raft, we get put on the river, and thats when we notice people putting canoes and kayaks in. We ask the guy, why are they putting kayaks in when fifteens minutes ago you and your boss were telling us that we couldn’t? He says I guess things changed but the raft will be much more fun.
We wasn’t going to bring down the kayaks we wanted, there was no fixing it at this point apparently. I was enraged at first but I wanted to enjoy the river, so I put it in the back of my mind. We talked to several floaters, and many who were regulars on the river said that this was normal behavior for this Outfitter, that they have a terrible reputation for scamming people.
Which is exactly what happened to us, They took $ 85 more from us because they could, and gave a us a lesser experience on a raft. Please don’t use this company, there are so many more outfitters to choose from along the Buffalo.

My boyfriend and I rented a canoe for a two-​day float last weekend. When we put in at Pruitt, we gave the gentleman from Buffalo River Canoes specific instructions to leave the car keys in the cup holder and to lock the car. We also gave him a $ 10 tip and told him that we really appreciated him moving our car to Mt Hersey, where our float ended.
Our car has a keypad on the door to unlock the car, but our car keys were not where we had instructed the gentleman to leave them. The keys were nowhere to be found, we also had a flat tire, and almost no gas. We had left the car with all tires perfectly full of air and half a tank of gas. The car will alert you at 50 miles to empty and we received the car with 23 miles to empty, which means the employee from Buffalo River Canoes kept driving the car even after it had alerted him it was running low on fuel.
Needless to say, we were very disappointed with their service and will not be using Buffalo River Canoes again.