The Home Depot

homedepo in marble falls tx is the worst home Depo I have ever been in most of the employees were rude and hate full they acted like you were bothering them it was apparent that I was bothering them and needed to go away so when I finally got a women named Shannon in flooring was the only person there that I felt wanted to help me she walked me to what I needed and was very helpfull she is the best employee they have

It took 30 minutes to purchase 2 bags of potting mix at the Garden Center. First the associate sold me a product that they did not have in stock. In order to proceed, my husband had to walk the length of the store to get a refund. Then to buy another brand took two more associates. I asked for assistance initially but no none came. Go to Lowes or Wal Mart.

We have been a frequent visitor to this store. The girl in lawn and garden was very helpful and frequently checked on us to see if we needed anything. The paint department was also very helpful. We have not met an unfriendly employee yet, Everyone is very helpful.

I try do most of my shopping at other hardware stores. When ever you come here to shop you need to be prepared because its like a scavenger hunt trying to find anything. If your not sure where to look and you ask an employee for help they will send you clear across the store, so when you get there you still cant find it so you ask again and the other person says its on the back where I originally came from. This normally happened everytime I come here. They do have great products but horrible customer service. No one knows anything about where their products are located.

During my last trip to Texas I needed supplies for a project I was involved in so I visited the Home Depot in Marble Falls. I was not impressed. It was hard to find anyone to help me and then when I did find someone I was surprised at how rude they were! I spoke to the assistant manager and was met with the same attitude! I don’t know what the deal is over there but they need a dose of southern hospitality! I went there first because the Home Depot I go to in Michigan is great! Thankfully, they are not the only hardware store in town. I went up the road to Lowe’s and got the kind of customer service everyone expects to and should receive! It was like night and day!
My husband and I have a 5 year plan, in 5 years we plan on living in Texas! If we land in Marble Falls, we will be shopping at Lowe’s for our new home!

Today, I spent the greater part of my afternoon trying to replace my grill. Since we live 20 minutes away, I got on Home Depot’s website and ordered a new grill online. It asked if I wanted it assembled… why of course I do! Put in my credit card number and it said it would be ready for pickup TODAY, within 2 hours. Even better, it said it would text me when it was ready. Well, 30 minutes later I got a text saying my order was cancelled. Found an email saying the same. Called the 1 – 800 number, they said if it’s a store pickup order, it goes to the store and they can’t control it. So, the store cancelled my order. The lady called the Marble Falls store, they were unsure why someone at the store cancelled my order. After 15 minutes on the phone, I am told to place another order online. I do just that. 30 minutes later, yet another text and email saying my order has been cancelled. This time I called the store, the lady at the store says she talked to the lady from online customer service and is aware of what happened. I told her it happened again. She says she doesn’t know why this keeps happening. She then says I can order by phone or come by. I said I would be happy to order by phone because I would like for it to be ready and assembled. She says oh, you do want to place a phone order? I said yes. She explains that I’ll need to speak to the garden area supervisor to proceed with my transaction to see if any are assembled because she has only looked in the computer, she doesn’t know if one is assembled and the assembly team only comes by once a week. I give her the SKU and my cell number and she says a supervisor will call me «right back».
Two hours later, no call back. So, I head down the street to a competitor store, as HD clearly doesn’t want my business, despite the fact I am there ALL the time. They have a nicer grill out front that costs $ 100 more at
HD that is on sale and I walk out within 5 minutes, with a beautifully assembled grill, for $ 40 less than what I would have spent at HD.
Get it together Home Depot. You’re better than this!