Zeecon Wireless Internet

Our internet had gone out and Doug from Zeecon came out to fix it. It was the second time in about 3 weeks that the wind had turned our antenna, so Doug anchored it down and tightened it up. Doug was a very friendly and personable person. It was greatly appreciated that he took the extra time to ensure that we would not have the same problem again. Zeecon has also always been very personable and helpful.

Technology great when it works. Customer care — non existent. This company disappears on weekends so when service goes down on Saturday morning expect it to be out for awhile. Phone call goes to VM and are not returned. Second call hours later takes to a full mailbox and a try your call later message. Customers are left wondering where the issue lies and how long until it’s fixed. zero feedback to customer

We had an installation crew come out to our new home yesterday and set up Internet service for us. The entire crew was professional, courteous, and knowledgeable. I highly recommend this company.

Nathan I want to thank you for attempting to contact me on my issue. Since we spoke I found that another competitor offers double the download speed service at a little more than half the price so I will be using them. What’s even better is there’s no annual contract and no requirement to stay with them if their service slips which is a different business model than Zeecon. I know the service problems are not your fault since you are only the customer service rep and I wish you better success in the future. But if anyone out there wants to get a faster Internet at half the cost just contact me on Unilocal

The service at Zeecon has gotten significantly better since installation of a new tower about 6 months ago (and oddly enough since they now have competition in our area). I have had maybe one down issue which was out of their control due to a tower outage and although they once again sent callers straight to voicemail during the outage they at least updated their voice mail to tell you about the problem which saved me much frustration.
I am not so sure I am comfortable enough to openly recommend them based on past experience but I can tell you that they have improved ten fold and if someone said to me «do you know who services our area» I would tell them Zeecon but happily exclude the «but they suck» remark.
It is unfortunate that I cannot enjoy the good fast internet I am now getting as this positive Zeecon relationship is a little too late, we are moving out of the service area in less than 2 months.
To sum it up: Zeecon provides good service in the Kingsland, TX area and it doesn’t suck. ;-)
THREE STARS — A-​OK

Coming from a downtown metro city, Zeecon really worked with us to get internet to our home. Now living in the hill country we know the terrain makes receiving service a challenge, but zeecon has got our family back to speed. They take a lot of time to personally know and help their customers!

This company is the WORST! If you have any alternatives available you should use them even if they are much more expensive. Take my word for it, it will be well worth it.
They have frequent and extended outages for which they take no responsibility. If I pay for internet expect to have it or at least have a prorated credit applied. Nope, they blame their lack of service on someone «upstream» and offer no compensation for the DAYS you are without service.
If you are so inclined to put your account in autopay you will be prepaying by a month and if you cancel your service you are not refunded for the days you have not used. However they charge their customers «on different days depending on accounting» so you can not use the internet you have prepaid for without fear that they will charge a few days early starting your month over again!
After going around in circles with accounting about their prepay system I asked for my account to be taken off prepay. I had a ZERO balance and had paid on time. With no communication whatsoever a representative from their company came to my house and took their equipment while I was at work.
I would have given them 0 stars if that was an option!

I was trying to get service from this company. Was told that he would talk to the technician when he came in to get us on the schedule for an install last week. But no one called. Emailed them, no response. Called to day and was told it would be Jan 7^th before we could get on the schedule. I explained that I had told the person last week that we would only be at the house (new purchase) until Jan 2^nd when we would return to our old place (still moving from out of town). So told them I would have to call back when I knew when we would be back at the new place. After reading the reviews here I will NOT be calling them back. Thanks for the reviews to warn new people thinking about this company.

Not open on Saturdays, they close at 430 and we lost internet once for a day and a half. But if they’re the only crappy business to offer internet where you live I guess you’re out of luck. Since when have businesses been so lazy as to not provide services because they don’t feel like installing the equipment? A word of advice to Zeecon… Right now you’re the only game in town out by lake LBJ. Instead of dorking around being mediocre because you don’t have any competition, why not grow your business and create a little customer loyalty by taking advantage of the fact you have no competition and provide decent service? It won’t be long before someone like verizon or AT&T figures out there’s money to be made out here and people will RUN to them because of the monopoly you currently have and that’s when you’ll wish you had done a better job.