Enterprise Rent-A-Car

The Service is ridiculous. Good luck trying to rent scar at this location. The new manager is an ass.

Enterprise did ‘Pick me up.’ With promptness and a smile. Within minutes of being issued claim number from Progressive, helpful Enterprise employee asked how she could be of service. I am a few days into a car I am excited to drive while my vehicle is under repair. How often can a person say that? Thank you Enterprise.

I picked up a rental on Dec 4^th for the weekend using the weekend special. There was no problem with the service on the 4^th. The problem is when I returned the car on the 7^th of Dec. Damien is rude a heck. When he finished up with the customer who was renting a car and came inside, he asked if I was returning and I said yes, then he said I’ll be with you shortly. He proceeded to just stand around behind the counter doing nothing. Gabrielle was with another customer and she had to verbally tell him to check me in — there were no other customers in the store. He took my stuff, went outside and was no where near the car I was returning (it was parked in the front). Finally, after about 5 or 6 minutes, I see him walking up the stairs and he proceeded to stay outside talking and Gabrielle had to go tell him to come inside — he put the contract and key down and just walked away. Gabrielle stopped what she was doing to check me in cause she could tell by the look on my face I was annoyed. I had issues with him the last time I returned a car as well. If he doesn’t want to deal with the public, he needs to find another job.

The Team here including the Manager Lindsay are absolutely phenomenal. I have rented from them on 3 occasions and have not been disappointed. I do not give 5 stars lightly but need to note that I work in a customer service based environment and will attest to the unparalleled service provided by the team at this site. They strive to pick people up and drop people off in a timely manner while also providing cars that meet the needs of the consumer. They personalize the experience and work hard to ensure that they generate repeat business. I am glad to have such a great rental company nearby so I can have my needs met quickly and efficiently!

This review isn’t so much for renting a car. Every year or so I look around for car insurance. You really have to keep an eye on these companies as they are sneaky and will raise your rates little by little, and a company that may have given you a high quote a year or two ago, may now be way cheaper than the one you are with. My car insurance was up for renewal and I found a cheaper rate through Geico, but they wanted a car inspection. I was a little worried this would be a hassle. I found that Enterprise offers these inspections and made a phone call. They informed me that there was no appointment necessary and that I could stop in during business hours.
I arrived a little after 4pm on a Tuesday and found the place to be pretty empty, with two very friendly employees working. I said that I needed a car inspection and they had me fill out a form (name, address license plate, VIN, insurance policy) and did a walk around visual inspection of my car. I spend probably ten minutes there and they faxed the paperwork over to Geico providing me with a copy as well. No hassle at all.
I can’t comment on car rental here, but the staff were very friendly and efficient, which should say something about the business in general, and if you need an insurance inspection it will be quick and painless.

Rude and slow! Can’t remember the guy’s name but he’s a red head with a bad attitude he got annoyed that I asked him how long my rental would be available for I’ve been waiting for 45mints and he said that it would be right out. He upgraded me as a courtesy Jeff is his name. Total jerk and kept arguing with me. He didn’t take the time to listen to my needs or find a solution for me as the customer. I rent cars all of the time and usually go to another place in the area. After telling him that I wanted to cancel my reservation he said something sarcastic and mumbled something to himself. As I proceeded to cancel my reservation he kept trying to justify his behavior and only got me more upset. I told him that I appreciated him trying to clarify but that I didn’t want to continue talking about this situation.
I will be writing to corporate on company letterhead to express the lack of customer service and professionalism that he displayed. I’m sure I’m not the first and won’t be the last. Now I’m going to the original enterprise that I go to.

Staff is always very kind and courtious. I rent cars weekly, and I recommend coming to Enterprise.

AVOID AT ALL COSTS: If you wind up at Enterprise Car Rental over at 2699 North State Road 7 in Margate it is likely because your car dealership ran out of loaner cars and sent you here. The sales people here scam their commissions by selling you stuff you don’t need — like upgrading to «a nicer car» and taking out unnecessary additional pricy accident insurance.
Say no to all of the above and ignore their B.S. and gloom and doom sales pitch and how what they are offering you is a special deal.
Also, they like to charge you a big fee if you don’t bring your car back with the gasoline tank full to the rim — which means you have to leave the Enterprise lot again to find a nearby gas station and hope that Enterprise won’t still claim that the tank is not completely full.
I disliked this place so much that after having the rental car out for a day I returned it the next morning and insisted on getting a loaner car from car dealership. Good thing because my car was in the shop for five days. There was no way I wanted Enterprise to make any additional money off of me or the dealership.