Orbitel Communications, LLC.

Horrible terrible the worst ever. Run as fast as you can from this company and don’t look back. Century link prism is where I went and all problems gone. Orbital lakes of Rancho Eldorado minus 10 STARS THEY ARE TRULY THAT HORRIBLE DISHONEST AND YOU GET BILLED FOR $ 190 triple plays that they couldn’t get working in a year and a half

This company has been a complete nightmare. Today was the last straw for my family after the Customer Service MANAGER L. R. said, «If you are unhappy with our services, there is always Century Link and there is no charge to switch.» This all came about after our service was disconnected after an Orbitel error. We paid our bill in cash this morning at 8am and were ensured we would not be disconnected, only to be disconnected at about 12:30pm. I called expecting that their was an outage and was informed that the account was disconnected because the agent hadn’t correctly posted the payment. The customer service MANAGER (she likes to say she is the director and also told me that she owns the company which are both lies) blamed the agent when in reality cash payments don’t post for 24 hours. This manager told me that waiting 30 minutes for a reconnection wasn’t detrimental and that I could wait. She explained that they would not credit my account, which I never requested. All this comes after years and years of terrible Internet service and terrible customer service. Avoid this company at all cost. The internet is terribly slow and there are always outages. This company is horrible all the way around and we are currently looking into other options, especially when the «Director» of Customer Service advised us to go elsewhere.

If I could give zero stars I would. The service they provide sucks. I had many outages and slow internet. They are way over priced and continue to raise their rates. We finally switched providers and after 2 months waiting for Orbitel to send our refund check, the check BOUNCED when we cashed it. HORRIBLE!
Stay away from this company!

We have the free basic in Senita. Guess you get what you don’t pay for. The stations are always interrupted by some kind of static and makes it hard to enjoy a TV program. I get better reception on antennae tv.

After all these years of terrible service and ridiculously LOW speeds, Orbitel just turned a corner. They upgraded their servers and I’m now running 50Mbps download speeds. I was skeptical this company could pull it off, but they’ve done it. Moreover, they’re not charging me more for this upgrade — it comes with my bundled package. I had a previous review on Unilocal giving them two stars, but much to my delight, they’re now in the modern era! Also, their local service people are very nice. Good going Orbitel. Keep it up and you’ll get five stars.

Treat this provider as you would the plague. My internet would randomly shut off for several hours on a weekly basis and gaming was near impossible with the lag. I tolerated this company for about a year. When I advised them that I most likely needed to replace the router that we had been renting from them, they told me «There don’t seem to be any issues on our side. We can send someone out later this week to check on your router.» It would have cost me $ 30 just to have them verify (or deny) the router needed to be replaced. I’m now using Century Link and have no issues. Paying less for better service.

Have had internet and TV from this company for more than 2 years and it has been nothing but a constant disappointment. Internet in town goes out often for multiple people at once, TV goes out frequently, and both take hours for them to get up again. Shitty service.

This place is just awful. Front line people are nice and want to help you. Management however does not stand behind their people. Even when the associate is right and what they told the customer is right. If it is not what the manager or supervisor agrees with they will not do anything for you.
Very disappointed. Will be canceling my service and going somewhere else. Avoid at all costs.

This is the worst excuse for a company! They have had our business since 2009, but no longer. Their customer service is horrible towards the customer. Our wifi has been very bad the last 2 years and it kept getting worse. Our TV channels became very bad after their digital change last year. Our channel 10 (Fox) changed over to 12 during the football playoffs and that is not legal. This is just a very bad company!!! I office out of my home and the wifi was always going down at least 4 — 5 times everyday, but it was always our fault and not their equipment. We replaced the router and modem and that did not solve the problem.

DO NOT GET THIS CABLE TV SERVICE. you are better off with other cable co or even an antenna, service is horrible at the call center, the so called customer service reps are awful, no one seems to know what’s going on… I will be switching over to prism TV, I suggest you do the same

I had 3 years service at 3 – 4 stars and now their video service is crap. Ever since the ‘digital upgrade’ last year the service drops out for a minute 2 to 3 times an hour (I’m serious) more when there is a big sporting event or news story, as does the audio. I pity their office staff and installers for having to represent this service. The direct data speed is ok (the data and office staff = one star). I only kept this garbage for a few months because I’m moving. New customers, beware!

This company has been nothing but trouble since day 1!! We waited at home all Saturday morning for the installation appt and when they didn’t show up we called their office and the tech claimed to have knocked on our door yet did not bother to ring the doorbell. When I tried to re schedule they told me I had to wait another week OR go pick up the equipment and install myself. The tech claimed to have called my cell phone but when I asked them to confirm # with me it was off by 1 digit because the lady that opened my acct wrote it down wrong. Then when I got my 1^st bill it was $ 40 more than what they had quoted me when I signed up. I called to discuss my bill with them and have been speaking to random people who cannot explain why my bill is so high. I’ve asked to speak to a manager or to have a manager call me back since they are always «unavailable“to go over the bill so I can pay it off and i am still waiting for a call back as of today (needless to say, I’ve called at least 10 times since April 10… Today is April 30) and I still not received a single call back from them. I am shocked this business is still open with their HORRIBLE customer service. I canceled my service after receiving my first bill and have been with DirecTV since and I would strongly recommend DirecTV anyday

Avoid this company at all costs. Internet service is garbage and TV isn’t much better.

After my internet problem was solved (installer plugged me into the wrong port and left old fittings on the lines according to the new tech that fixed it) overall the people you talk to are super nice– the cable and internet are just really not up to date…

Their cable and internet are not best. But, the local service people are super nice.

This horrible excuse of a cable company makes me long for the mediocre service of Cox. Good gravy – tried to sign up online to pay, but their website was down. When we called the customer service number someone answered but said she couldn’t help us because it was after 5. Really!?! Why even answer then? Canceling service tomorrow.
Also, channel selection is very limited compared to other companies.
Somewhat decent Internet speed spares them from a one star review.
If you’re moving to Maricopa or the southern Chandler area save yourself the trouble and get satellite service.

Local support is great, the online support is not local and not the best. The tech came out and solved the problem, but was using big tech words I didn’t really understand and kept saying things that didn’t make sense to me, it sort of made me feel stupid. But the problem was fixed quickly so we are happy.