Nancy and Charlie, I just wanted to thank you so much for making my daughter’s wedding one of THE most talked about weddings in recent memory !!! Everyone was telling me that they had never seen anything like it. Some were in tears and some were smiling but everyone was in awe and snapping pictures as fast as they could. As you may recall, it was a total surprise to EVERYONE so the bride and groom had to decide in an instant whether or not they wanted to release their doves by hand or from the basket. Thus, with no prior training or practice, Charlie was able to put the newlywed couple at ease(not an easy feat !) and instruct them on how to release them by hand. I tend to not do well with crowds but this dove release gave me a great conversation ice breaker as everyone was asking me questions and I was explaining everything I learned about doves from your website. Your customer service was OUTSTANDING as every call, every question and every email was answered promptly. More importantly, Nancy was willing to offer me a complete refund based on the stormy weather that was forecasted for that day. I gambled and told her to go on with the show and I am so glad that I did.