Aaa East Cobb Auto Service and Repair

Very Disappointing! AAA sent me a certificate for a free oil change (had to wait 25 years of being a AAA member to get this :). I called to get an appointment (East Cobb AAA) and was given an appointment for 2 weeks later. Interesting that while most places (including the car dealers) have express oil change with no appointment needed, it takes AAA 2 weeks to give a oil change appointment. Got there 15 minutes before the scheduled appointment and was there for ONE AND A HALF HOURS for just an oil change! For 45 minutes, I watched from the comfy reception room, my car with the hood up and no one even close to it. Around the 1 hour time, I inquired how long will it be and the service advisor says, «We are taking care of other customers». What!!! You make me take an appointment, ask me to come in 2 weeks later, and then during the allocated time for me your priority is other customers? Dear AAA, You are best for changing flat tires and jump staring only. Needless to say, I will not be returning AAA.

Definitely subpar. I took my car there after having issues with it overheating. I told the gentlemen at the front counter that I believed that the issue was that the radiator was leaking coolant causing the car to overheat once the coolant level became low. The men at the front desk assured me that they would do a full inspection and find the root cause of my cars overheating issue. After completing the inspection, they told me that they had found where the leakage was coming from and also an issue with my wheel barrings. They told me that it would be around $ 400 to fix the leak issue and around $ 800 to fix the wheel barring problem. I told them to go ahead and fix the leak issue but the wheel barring repair would have to wait until a later date. After about an hour, they told me the leak was repaired and I shouldn’t have anymore overheating issues unless, the pressure from the cooling system found another area to leak from. I’m in the military so I didn’t have an opportunity to test the car since I went away to train for a month. After I came back, after about three days of driving the car it began overheating again. I immediately called AAA to report the issue. They assured me that they would do another inspection at no cost to me and if it was an issue with something they repaired they would amend the issue for free. I brought it back in, they performed another inspection, and after about to hours they told me that my engine had failed the block test likely due to a faulty head gasket, AND THAT was what was causing my car to overheat. They told me the repair could run between 2600-​$ 4000. My only issue is how was this not caught during the first inspection?! You found another issue but failed to test the most important component of the vehicle? Sounds shifty to me. Needless to say, I will never use these guys again, and believe you all should exercise caution if you decide too. They get two stars for not charging me during my second visit. I did appreciate that.

Last Saturday while on a bagel and coffee run my rear tire blew out. I was stranded. My family was starving. What’s a stranded old guy to do?
I walked to East Cobb Auto Service repair.
I asked if they could help me change my tire. I had no jack, you see.
Facilities manager Jay Walkup walked up and offered to take me to my car to change the flat.
He changed my tire for me. The tire I needed would take hours to order.
This man knew I was not going to be able to wait. He changed my tire anyway and refused any compensation.
My hat’s off to Jay Walkup and the nice people at East Cobb Auto Service.
Thanks again for your help.

Had an oil change and tire rotation yesterday and the experience was very nice. I had an appointment and did not have to wait. Joni was very accommodating and explained everything. The technicians provided several maintenance tips also. Very professional group!

So happy AAA is in my neighborhood. Great service. On last visit I thought I needed brakes. Walked out paying less than I expected. Was informed that I did not need them. Very honest place.

The customer service here is phenomenal. The front desk is always great to talk to and they give you the honest issues with your car. They’re very trust worthy. I’m in college and they always get my car serviced in time for my next class. I like to do my own wrench work, but if something comes up I send it to them. I truly don’t know a better place to get my car looked at. If you need your car diagnosed by a wonderful staff of people, please pay them a visit!

James and Jeremy were extremely helpful in diagnosing the exact problem, where other repair shops were going to charge me for excessive repairs ($$$$); these guys saved me hundreds of dollars and hours of time. Their shuttle service was helpful too. If you have car trouble and need repairs in the East Cobb area, go to a shop you can trust: AAA East Cobb Auto Service and Repair.

do not get your car serviced at this location or any location for that matter! they are complete scammers and crooks, i took my vehicle in to get service 2÷4÷15 for new brake pads. i was told it was only my front brake pads, so i told them to go ahead and replace them. an hour later james comes back and says i have bad news the pistons on your vehicle need to be replaced and it’s going to be $ 700 they are rusted really bad and we can’t put your vehicle back together because the technician can’t get it pulled up. now mind you this is a brand new vehicle 1 owner! i then said let me call my husband and speak with him, my husband said no way you shouldn’t need new pistons that’s a brand new vehicle we’re taking it somewhere else. james continued to say we can’t put it back together so i asked to speak with the manager larry king who was just as bad as his employees. i told him i wanted my car back together in the original condition i brought it back in and he had the nerve to say well can i ask why you want to take it somewhere and i replied because it’s my vehicle and i want another shop to look at it. larry then said «let me see what we can do and i’ll give you a call back» 20 minutes later james left a voice mail saying they got my car back together and it’s ready for pick-​up. i took my car to northridge auto care in sandy springs they said all you need is new front brake pads, there is nothing wrong with your pistons and this vehicle is brand new and there is no way you need them, the technician then went on to say that’s something like that you’d see in older vehicles made in the 90’s and you’d definitely know it your pistons need replaced. they had ny brake pads replaced and had called to let me know my car was ready in less than two hours. i will never go back to any aaa auto care center. i then called to let them know what the other shop said and they tried to apologize and james immediately transferred call to larry. i called the head manager over the department jennifer smith twice now and she has yet to return any of my phone calls. i will also be contacting the better business bureau. as well as going over jennifer’s head to speak with someone else in regards to this incident.

I have been a AAA member for 5 years now. They sent me a coupon for a free oil change (and tire rotation, which I did not need). For the past decade I’ve never let any shop change my oil and this will absolutely be the last. When they found out that their oil filter wouldn’t fit on my application Casey came inside to explain it to me. In my asking and clarifying the problem his attitude, sarcasm, and body language was horrendous. To make the story shorter it took over an hour for a simple oil change, even if the filter fit. It costs me less than $ 15 and about 20 mins in my garage. It cost me $ 3 and nearly 1.5 hours for an oil change here. I’d give a rating of 0 if I could.

Best in town. They take good care of you and the place is clean! Has a waiting area for stuff to entertain the kids and coffee! They are quick and polite and friendly! I have a great experience and I trust them with my vehicle!

Brand new service/​repair facility placed conveniently on Johnson Ferry in East Cobb. The facility is immaculate, and the operation is the smoothest I have seen from a service repair business. I received a coupon from AAA to try the service, expecting a free oil change and tire rotation and that’s all. What I did not know was that they have the capability to do some serious repairs at this location. I was informed that the brakes on my vehicle were completely worn, and AAA was able to fix the problem within 3 hours. This totally startled me, especially considering that the cost was only $ 360, a very competitive price in my experience. This operation is set up to serve customers with their valuable time as the first concern. Very impressive and extraordinarily helpful staff. While you are waiting for your service, I recommend joining AAA and look into their other services. This can all be done here at this facility. My vehicle needs new gaskets, and I know where I will be taking it when the time comes. Can’t beat the AAA experience; it’s not just a towing company any more…