Able Towing Company

Abel Towing is by far the worse company of any type of service I have ever dealt with in my life. My wife had just finished a 12 hr shift today to come to her car in the hospital parking deck and was unable to start her car due to a security lock that locked the ignition and steering wheel. Around 6:30pm we initially called Toyota roadside assistance who reached out to multiple towing companies to see who could help us out the quickest since the toyota dealership 2 miles from the car was open until 8pm. Abel towing said they could get someone out and drop the car off by 8pm. They also said the driver would call us asap. Therefore, we chose Abel over the other 3 companies our roadside assistance offered. Well, the driver never called and we called Abel every 30 – 40 minutes for updates and they kept telling us it would be another 30 minutes. Toyota also called them multiple times to confirm what the hold up was. Abel kept coming up with excuses, none that made sense. Finally after almost 10 calls, Abel just now confirmed they had the wrong truck and has to send a driver 45 minutes away to switch trucks to help us. It is currently 10:47pm and we have yet to be helped. Again, Abel Towing said at 7:00pm that they would be out to us within the hour. This has been THE WORSE customer service experience of my life and I wish this upon no one. Specifically, CHRIS, from Abel did nothing but consistently lie to us all night. Please DO NOT use Abel Towing! I will also continue to share my experience with every media outlet in the Atlanta area I can. By tomorrow morning our story could even be much worse. Abel Towing is not a company I would rely on to help assist your loved ones. Hell, I would not wish their service upon an enemy!
–Joe M.

I had a problem with my vehicle. My roadside assistance company reached out to this company. This company was terrible in its communication. Two hours later they finally told me their tow truck broke down. Needless to say they didn’t assist me. Would not recommend to anyone.

Fred with AAA Able Towing helped me out a couple of weeks ago when my Porsche broke down at Gossett VW in Marietta. The dealership was closed, I was 2.5 hrs from home and stranded. Fred just happened to pull up to drop a car off for repair. He first tried to jump the battery and when that didn’t work he promptly loaded the vehicle and contacted his garage to find a Porsche repair shop that was close by. The repair shop was closed as it was a Sunday and they had a gated lot. Fred then took us to his garage where he stored the vehicle and took it to the repair shop in the morning. Since it was a Sunday the only rental cars places open were at the airport. Fred took us to a MARTA station on his way to his next customer and told us how MARTA worked and how to get to the airport. I honestly don’t know what I would have done without all of his help.
ps. I’m not even a AAA member. He was under no obligation to be so helpful.

Karriem, a two truck driver for AAA Able Towing, did a wonderful job for me when my Hertz rental car broke down. Hertz provided lack lustre phone support but Karriem was outstanding on a hot, stressful afternoon. First Hertz sent us to a location that was closed. Hertz then instructed him to take the vehicle to his Marietta shop, completely the opposite direction from which I needed to travel, but he first insisted he deliver me to where I could pick up a Hertz replacement vehicle. He cheerfully searched the car for our things whilst it was up on the back of his truck. He ensured I was safe inside the Hertz facility before heading off. Thank you Karriem!