Only because you have to give them a star. I would prefer zero. I called because my heat was not working. Coldest night of the year and I have 3 small children. The on call technician, which returned my call, told me he was done for the evening and someone would call me in the morning. You advertise on your website 24⁄7. Really? I’m desperate for a repair. What company turns down money and the ability to help a family? Disappointed indeed.