Burlington Coat Factory

STILL A VIABLE OPTION!
At first glance, this store doesn’t look so bad. However, upon closer inspection, you notice that the sizes are unorganized and items have just been placed carelessly on the racks. The building is old and worn and the bathrooms could use a bit of attention.
The store is also much smaller than some of the other locations. Yet, you are still able to browse and find something you like. This store seems to carry more clothing, and housewares than actual coats. I think it is time for them to consider a name change that more accurately reflects what they have available.
The staff were very sweet and personable. Check out was fast and efficient.

A touch ghetto every now and again… But has come through so many times when I’ve needed that work suit and tie luck… All in all my favorite Burlington’s to shop at.

This Burlington used to be a favorite of mine but lately the quality of the items has decreased. However, the customer service has always been good here.

Well It’s Burlington coat factory. Stuff all over the place. Shoes in random boxes and clothes on random hangers. You have to be in a dig for a deal type of mood to when going there. Not a big fan, but I waited last minute to look for some boots and this was my only option on a Sunday night. In the end I went to Target (never disappointed there). As far as BCF… Visit if you are feeling froggy.

I’m surprised this place is still opened. It’s always dead every time I pass by. I stopped by because my boyfriend needed some cheap boots for work. The selection was awful. We didn’t have high hopes but this place still left much to be desired. It’s a huge location but I only saw 1 person working and she was at the register. There was no one available to ask to check for different sizes. I’d only come back here for late night wardrobe emergencies.

Incompetence abounds at this particular Burlington store. I picked out a jacket that had 2 plastic security tags on it. The lead cashier couldn’t get off the second security tag — it was too large, an older model tag that wasn’t in use anymore (but apparently still on the clothes). After 20 minutes of fiddling with the tag, she heads to the back to ask the manager who wouldn’t respond to her pages for help. End result: He puts a large, 1 inch, half-​moon hole in the jacket material and lining and still couldn’t remove the tag. The cashier returns and tells me they’re going to refund the sale. I said I would keep the jacket and remove the tag myself if they would provide a significant discount for the 30 minute wait, the jacket material and lining rip that needed to be mended and the trouble for the tag removal. The lead cashier called the manager and they weren’t willing to give more than 30% off for this issue. I passed. The lead cashier had just given a customer that she was joking around with– and obviously knew– a discount on top of the normal discount they offer and announced to him in front of all of us that she had done something «special» for him. Meanwhile, they’ve put me through a long wait, ripped a jacket for which I’ve already paid, still can’t remove the tag and can’t muster more than a 30% discount for a jacket they probably can’t resell in this condition. Pathetic management at this store.

Well … it’s just like any other discounted department stores. Nothing too bad. I didn’t have to deal with any of their employees until the check out line. I always find something interesting to buy. This is about the only place we can buy some decent and not over-​priced Calvin Klein pants for the hubby. Otherwise it is either the mall (which is over priced) or Ross (which the quality is not that great at all). I did notice that this place is a bit too messy … there are just too much stuff in here! and I did notice a lot of employees talking in little groups while theyre folding/​arranging/​hanging clothes. Still not my favorite place to shop, but it does the job.

They have good brands but beware of the fitting rooms, returns and exchanges. Ive shopped here for about 3 years since it’s on my way home from work. When I go to this location is the same thing when it comes to an exchange or return. I gave up on the fitting rooms. Last Saturday was the proverbial straw that broke the camel’s back. Usually I have to track down a cashier that will in turn track down the manager who at many times has a bunch of thing on them and if I’m lucky I can be in and out in 30 or 40 minutes.
Last Saturday however, there were two cashiers (male and female), the layaway/​returns person, another lady employee doing something with hangers (the manager) and 4 customers including me. You would think I could return 2 dresses in 10 – 15 minutes. Nahh…
The customer at the layaway/​returns desk was putting what seemed to be a whole room of décor in lay away (and she as a customer is entitled to do so). The layaway/​returns person looked tired and overwhelmed. The customer asked why wasn’t anyone helping her. She gestured and said something but I could not hear. I felt bad for this cashier because I’ve been there but eventually even a mediocre manager shows up and helps. Well… that didn’t happen.
When the other 2 cashiers finished with their customers the layaway person told me to go to the cash register next to hers. The man didn’t even wait for me to move two footsteps towards him, greet me or anything courteous or seemingly professional. He just said (kind of loudly) he didn’t do returns and told me to stay put. The layaway person and cashier exchanged words. The customer with the layaway said that he was rude. I agree but I brushed it off. I’ve been conditioned not to expect too much from this place.
Then the layaway person calls out to the manager who is still working with hangers. The manager calls out for who’s calling her but the layaway person just lowers her head and continues the layaway process so I said we needed some help with a return. Manager says I’m standing where I’m supposed to be. At this point the male cashier laughs, the layaway person continues her work, the other cashier has no customers and I said I was going to return my merchandise somewhere else and left with every intention not to return.
I understand that not everyone can do returns, that no store likes returns and that if people are busy at their registers then I have to do a line. But in this case there were two cashiers with out customers and a manager who can do returns instead of arranging hangers I’m sure that there were other alternatives to what transpired.
What’s really sad about this situation is the managers lack of support for a team mate but I guess that in this economy the layaway person is just a replaceable employee, not my kind of place and I just don’t want to shop at a place where there’s so much palpable dissent amongst the employees. the other cashiers could have helped the layaway person wrap things or anything other than stand there. The manager could of assign someone else to do the hangers. A lot of other things have happened and I guess will continue to happen.
They get a star for brands and location. Everything else is amiss.