Capital Property Management

DO NOT EVEN TRY TO RENT A PROPERTY WITH THIS COMPANY! This is the BIGGEST SCAM company I have EVER dealt with. DO NOT WASTE YOUR MONEY with these «people». I’m not even sure if I can call them people because I don’t think they have souls. They take your application fee/​s and strong you along for days. While stringing you along they treat you as if you are working for them, rather then them working for you. I am almost positive they have no desire to actually rent out their properties and they just want to collect application fees.
They pick apart every details of your life (from up to 8 years back!!!) and scrutinize everything. More than just background and credit checks. Never has been trying to get a rental been so impossible. We did everything they asked and still they did not approve us in the end. They said it was financial reasons they «could not tell us». Not only did our income exceed the required amount for rent, but we were paying $ 400 more per month on our previous property and never one day late on rent. Our landlord confirmed this with them. Nothing is good enough because it is a scam. SAVE YOUR TIME.

This company is terrible. I almost get the vibe it’s a scam. My husband and I were so excited over many of their homes for rent. My husband is active duty military and I am a healthcare professional. We both have great credit and absolutely nothing negative in any credit report. We spent $ 50 each on applying for two homes. Total of $ 200. These people are so hard to get a hold of. It seemed as if they could care less if they leased their properties. Over a week, my husband and I called them numerous times a day and left numerous messages trying to get the status of our applications. Toni was the employee handling our apps. I believe we spoke to her only one time. She promised she we call us in x amount of minutes and never did. Her colleague promised she’d have her return our call as soon as she returned from lunch. Never heard back from her. A week later we were completely fed up ((and homeless)) so we ended up driving over an hour to their office. Toni spent a total of 2 minutes with us, explaining she was so busy and apologizing. Then sent us on our way saying she would call us in 20 minutes to update us on the approval. Of course she didn’t call us. Please, don’t waste your time viewing Capital Rents listings. I promise they don’t care about you. I strongly suggest not wasting your money on app fees. This place is poorly managed and is definitely lacking customer service skills.

This company seems very shady to me. I viewed a property that I fell in love with on 6÷27÷14. I noticed a few minor issues with the house (broken window on the 2^nd level, no lights in the basement garage, garage door openers not plugged in, knobs missing from cabinets) but overall it appeared in very good shape. I did notice that there looked like there might have been some water damage under the kitchen sink, there was some jerry-​rigged plumbing and a odd piece of sheet wood put in to replace the original cabinet floor. I figured all of those things could be fixed prior to my move in. So I submitted my application online and then spent 10 days trying to get the leasing lady to reply to my phone calls and emails. When she finally did and I faxed over my income info, I was called back with a «soft approval» and told to «hurry and submit my holding fee of $ 1095 in order for her to take the house off of the market». I was taken back by the sudden rush on her part to get my money, she sure took her time when she was replying to my emails & voicemails. I told her that I was with a friend at lunch, could I go online and pay when I got back to my desk. she then said «Well. if you pay by PayPal, it will be an additional $ 40, so its probably better for you to drive up to our office and pay us that way». I began to just feel uneasy but still wanted to ask some questions. I asked her what a «soft» approval was and she stated it meant that her boss approved her sending my info to the Approving company in California. They will do the final approval then. She stated she didn’t see any problems because my credit, rental history and my income were all great with no issues at all. She said again that I just had to give the «holding fee» so that I could «lock in“the house. At this point she seemed to be getting impatient with the fact that I was still on the phone with her and not giving her my money. I couldn’t have cared less. I mentioned to her that there were some issues with the house and wanted to know when those would be fixed. She told me that «After moving in, within 5 days, a tech will come out and do a walk through with you and you can tell them everything that is wrong and then they will send someone out to fix it. Make sure you take pictures of EVERYTHING». That was IT for me. I told her that there was no way that I was going to give my non-​fundable, hard-​earned $ 1095 holding fee to her when I wasn’t even sure I was 100% approved. There was also no way that I was going to move into a house with stuff already broken. I am suppose to sit around with no light in my garage? That’s dangerous, especially in a basement style garage. She then tells me that Waypoint will ensure that things get fixed. WAYPOINT??? HECK NO! While waiting for her to get back to me, I had researched Waypoint homes and heard so many horror stories. To find out that Capital Property is linked to them and that Waypoint is the «California Company that makes the hard approval decision» was the straw that broke the camels back. I hung up from her and applied to another local company for another home I saw and liked. This gentleman called me back with my approval the next day, let me review and make minor fair adjustments to the lease and replied to all my questions and concerns via email within 10 min. I signed with him the next day.
I do not trust Capital Property Management. The customer service was not horrific, just not responsive enough for me. Imagine if you are an actual tenant and you have maintenance issues? I viewed several of their properties while waiting for my approval from them and all of them had issues. They all «looked» pretty. but I feel that there are major defects probably underneath the new «like granite» counter tops and new carpet. One of them had a deck that was had rails barely hanging on by the nails. The fact that they expect anyone to move into a home that has broken windows and no electricity in parts of the house shows a lack of concern for their tenants. I know its a business. but they could try to be a little less obvious with their greediness. Customer Beware!

This company is bad news and NO good work ethics. They will cash in from you on a rental application and lead you on as if you are going to get the property. Therefore, if they can get 10 people at $ 50 each then they are making extra money. Customer service is crappy and the manager lacks integrity.
I now see this listing in the BBB–
They don’t keep their word so STAY AWAY FROM THEM!
We had the same experience as Courtny and had the same listing agent. They refused to refund the money.