Caring Heart Movers

It is Highly Unlikely that i would hire Anyone without first scouring the internet for their Review. But things got hectic and before I knew it my moving date was upon me! So I called the number on this card that I picked up who knows where and had been carrying in my wallet for months. Honestly– had i gotten around to reading the previous reviews i would have NEVER contacted this moving company. However as it turns out they were True to their name– so a Heartfelt Thank You to Cherry, CJ and Bernard for coming to my rescue during my moving ordeal. Yes we experienced some delays but they went above and beyond to make up for it. They did the job Right and in my book– THAT is what Counts!
These are Good and Hard working people and Well deserving of your Business– Would I use them again?
The answer is YES

i wish i could give less than 1 star. showed up an hour late. very unprofessional. broke my bicycle left it on the curb. a man and a women moved very very slow and we had to end up carrying things up the stairs to make up for the time since they arrived late. do not use this company, I really regretted it. esp for the price. this was last year but this review was long overdue people should be informed about this company.

I’m not going to type in all caps or try to exaggerate what happened. The simple truth is they damaged a wall to my brand new apartment last year. The movers hid the damage by covering it with with my mattress. I discovered it later that same day and called several times and sent e-​mails. They finally responded, asked me to send pictures, then refused to pay for the damage, claiming I’d waited too long to contact despite the phone records and e-​mails showing otherwise. I filed a complaint with the BBB, which I’m sure most people don’t, and the BBB found in my favor and lowered their score to a ‘B-​’ after the owner refused to respond to my hard proof that he’d damaged my wall and I’d contacted him the day of the damage and nearly every other day afterward. They did also quote me for a certain price on the phone, then charge me a completely different price when they showed up and I pretty much had to pay because I needed to move my stuff. Don’t use them, they’ll cheat you.

There is a flaw in Unilocal!You should be able to ½ star, or ¼ of a ½ of an ¹⁄₈ of a ¹⁄₅ of a star, such as in this case?
Problem is, I know I have to blame a lot on myself. This company is not with BBB and I had no previous reviews. I trusted them because I met them on the job, helping out homeless children here in Atlanta. They gave me «flat rate» rather than hourly because of the work I do for non-​profit. Obviously that flat rate ranked me second in everything.
Here is the story. On the last day of my lease, of course, I scheduled to have them move me out, starting at 9am. I had a one bedroom apartment with about 50 boxes, washer/​dryer, mattress, desk, recliner, and entertainment center. That is it. I had gotten rid of a lot of furniture to replace later. They called me the night before, saying «We won’t be there until noon.» Noon came around, they were nowhere to be seen and they didn’t call me, so I called the office, was put on hold for 5 minutes and finally was told «they are being help up and will be there around 3». No where to be seen at 3. No call.
Of course I called again, got put on hold for 5 minutes and eventually was told «they will be there at 6.» I was ready to get a UHaul and a couple cheap illegal mexicans. But we’d signed a contract, only problem is ME made the mistake in not having the starting time on there, just the date. A friend stopped by asking how things are going and I simply looked up at the sky. He asked «why is you face so red?!» I said «no comment» lol (I can laugh at it now).
6 o clock come around, again no movers, no van, no nothing. I was ready to give up. A couple friends had told me «don’t worry about it. We’ll take care of you tomorrow.» I got a call around 6:30 (YES! THEY actually learned how to press the buttons on a phone!). I was told by the office that the movers were on their way.
I didn’t pay much attention. I went ahead and loaded up my van with a few boxes and made my second trip over to the new place. About 8:30PM (yes, 11 ½ hours from the original scheduled time), one of them called me saying «we are at Clairmont and on our way now. Do you have stairs that we are going to have to climb?» Clairmont is about 45 minutes away and I should trust them if they are asking about stairs while carrying my things!!!
Obviously, this was my first time attempting to use movers. I learned A LOT. Even though the majority of it should have been common sense in the first place (why is my face turning red again?!).
I am NEVER moving again (ever heard that one before?).