E.H. Sellars Inc., Goodyear

I brought my car in to have some wheels put on that I provided as well as some lug nuts that a buddy let me borrow. It turns out the lugs I provided didn’t fit and they had to call around to find some that did — 81 dollars later they got the correct lugs and mounted and balanced the tires. When I came later that day to pick the car up I found my old filthy wheels in the back seats and found a nice dent on the inside of my passenger side back door where the tech carelessly tossed them in. When I broght this up to the manger Barry he said they their tech didn’t load my wheels from the passenger side back door and was in fact the drivers side back door and that there was nothing they could do for me. I asked if they had cameras in their service department because I didn’t believe him. He then told me I could believe whatever I wanted but they didn’t cause the dent. I have now contacted my insurance company to see if they can sort this out for me as this is a huge headache as it is. The next day I met up with my buddy that provided the lug nuts that didnt fit to return them and come to find out they only gave me 19 of the 20 lugs… Barry told me that I must have lost it because they had put everything back in the box I had provided but would call around and see if he could find one for me. The lug they came up with was totally different from the others and said it was the best they could do.
I cannot recommend this shop to anyone. They lie, steal and half way try to make it right at best. They don’t have respect for your property and don’t own up to their mistakes.

Sellars Goodyear — Marietta: Sandy Plains Rd.
I thought I was supporting a local business, but the service was awful, and it cost me $ 1,119.00 for for incorrect installation + $ 600 to correct Sellar’s Goodyear’s mistake at another shop.
Before getting into the actual issue here, i’ll share how i was ripped off on the cost to install shocks, struts, and coil springs. I was informed by the front desk manager that they would take a look at the parts I brought them and call me to tell me the cost of labor. 3 hours later, I followed up to see if they had gotten to make an estimate, only to find out they had started on the car and locked me in to having to let them do the job without providing a quote first… Then, they hit me with «this will take 9 – 10 hrs of labor at $ 104/​hour. If they had told me they were going to charge 2Xs as much as every other shop, I would have taken it somewhere else. But since they «already started», I was essentially locked in to allowing them to finish the job.
BAD PARTS INSTALL: Sellars Goodyear incorrectly installed the front and rear spring assembly. The front coil springs were in the rear, the rear coil springs were in the front. Very long story short, over a period of 3 days of bringing the vehicle back to them and pointing out they did the job wrong, and the car was not safe to drive, I produced the instruction manual with serial numbers for the spring parts that clearly showed the coil springs were installed incorrectly. The front desk manager at Sellars Goodyear, even after seeing clear instructions that showed the job was done wrong, with indifference, simply said we cant do anything, and gave me an oil change discount for «only $ 99» — It only could have been a joke…
How The Issue Was Resolved by Butler Tires:
I brought my vehicle back to Butler Tires where I got the second opinion, they corrected the issue by correctly putting the rear and front springs in their proper locations.
At the end of it all, Butler Tires wrote a statement identifying that the coil springs were installed incorrectly by Sellars Goodyear, and I provided this to my credit card company to reverse the charges (Thank God for CapitalOne)
In the end, i am not so much upset about the cost, but more so that, with confidence, the front counter manager continued to make the most ridiculous excuses for why the vehicle was tilted 2 inches upward in the front (which was a safety hazard for oncoming traffic in my headlights). First it was «missing parts», then a «manufacturers defect», then it was «you need to cut into the frame and do welding», each excuse just tossed out with high confidence in herself that she thought she actually knew what she was talking about… it was a bolt-​on suspension! There’s no cutting into the frame for that.
Even worse, after providing a second opinion, installation guide, and proof of serial numbers indicating they were install incorrectly, the front desk manager still refused to believe that there was an error.
Hopefully I’ve saved someone the trouble later on, Triple A is 200 ft across the parking lot, i’ll be going there from now on.

I had previously given this Goodyear a positive review. I want to make sure this is clear DO NOT TRUST THESE PEOPLE!!! My wife took her car up to E.H. Sellers Goodyear to have a routine oil change right before Christmas. After a few hours a representative for the service dept called and told her that not only was her serpentine belt worn out, her brakes were unsafe to drive on the road as well. She was given a estimated cost to fix it and was urged by the tech not to put off repair. The repair was going to be very costly and we were going to have to cut into our Christmas fund to take care of the repair. Because of Christmas we felt it was best to get another tire shop (Tires Plus) close to Goodyear for another quote. Tires us was a little bit cheaper, so we brought her car to them to do the repair. I received a call shortly after the inspection was done, to my shock, I was told that there was nothing wrong with my wife’s brakes and a repair was not close to being needed-​much less unsafe. The tech for Tires plus showed me first hand the measurements of the rotors and pads as well as a document explaining why the repair was not needed. It is DISGUSTING that my wife would be so taken advantage of and flat out lied too. EH Sellars Goodyear is not the shop to take your car to. Especially if you’re a woman!

Disappointed in Sellars Goodyear
I second guessed myself and went to them for a replacement of pretty basic O2 sensors in my vehicle… I knew which one was bad, so it was a matter of lifting the vehicle, swapping out the part, and putting in the new one. I dropped it off and waited for the phone call.
The upsell started with «We should replace both of them because they are close to each other and its recommended practice». Well, one went bad, so the chances of the other going bad were at least probable… so I agreed. Total $ 99 each sensor + $ 100 or so for the labor. I asked for a discount and they gave me $ 30 coupon… awesome.
Paid my bill, got home and looked at it. They tacked on a $ 21 fee for «misc shop supplies»…what the heck for? This isnt an oil change… what supplies? All you need is a wrench to pop things out. Am I getting billed for the trash can?
I called them up, and the rep told me it was a «standard charge, automatically calculated» based on the job. Sorry, this seems like total BS and is only done to recoup loss profit on a $ 30 discount. I asked if it was a mistake. Not surprisingly, my objections fell on deaf ears. Sellars, I know you run a business, and need to make $ at the end of the day, but doing it this way is pretty underhanded IMHO.
Done.

The absolute worst service I have ever received 2 times! The first time they charged me $ 400 to change my catalytic converter so my check engine light would go off. This is just the labor they are charging for may I add. I provided my own converter, which I purchased from advanced auto zone. The guy over the phone said since I’m providing my own part he cannot gauruntee it will work. Immediately I knew that was fishy, because he wanted to charge me $ 1000 for parts and labor when he would be purchasing it from the same store. Which I bought it for $ 200. they installed it for $ 400 and the light never went off. I went to another mechanic who said they installed it wrong, he re did it. The light went off and they refused to refund my money. The second time I had free 5 miles of towing and they’re the only place in range so I took it there. I needed to get an alignment and fix damage a pot hole did. They fixed the problem the pot hole caused but also said my radiator was leaking. He said it would be $ 600 to fix that alone. This is a 2 month old radiator so I said no leave it I want to see. He pushed me to get it fixed and I declined again. I went there the next day to see, they lifted it up and there was no leak. He began to lie saying that it was because I had to much fluid and it was precipitating causing the drops he claims to have seen. I immediately knew he was lying, but I took it to another mechanic to be safe. The other one told me that my radiator was perfectly fine and that they tried getting me for $ 600! And to top it all off these idiots forgot to put my plastic chevy hubcaps back on!!! When I confronted the manager he said I have no proof that they were there when I brought the vehicle to them. He said I am out of luck. But I contacted the towing company who brought it there and the driver says he specifically remembers hubcaps being on there. So now I’m looking at suing them. Please pleas please save yourselves money and go somewhere else. These people are unprofessional thieving idiots. They have tried to steal from me 2 times now. They cannot be trusted with your car. If you are smart you will listen and take your vehicle somewhere else. These people will rob you for every penny blind if you have no knowledge about cars.

Barry & Andrew at Store #1 have been exceptional. They always provide excellent service and a quality product. Their attention to detail and willingness to work within your budget makes doing business with Sellars Goodyear a pleasure.

We have always gotten great honest service with a competitive price here.