Edible Arrangements

My parents ordered an $ 80 edible arrangement to be sent to me for my birthday. Needless to say the fruit was molded and had a detestable taste within hours of opening the package. When we spoke with Gideon at the Marietta location, we were beyond disappointed. His lack of concern exemplified the poor value that Edible Arrangements places in their customers. He made no attempt to try to rectify the issue. My parents wasted $ 80 bucks on molded fruit that has since been trashed. Definitely not the type of gift that they desired to give to me.

NOTE: This isn’t a review for this specific location, but rather a review for the company as a whole. I’m sure the people who manage and run this place are nice people who work hard and have a quality product. I’m writing a review of the parent company in general…
Last week, I went online and tried to order 3 different arrangements for the same group of people (my clients at their office). The way they have their online ordering set-​up, it doesn’t allow you to order more than 1 item at a time without paying first for each item. I mean, really? Why would you limit your business transactions like that? I thought this was just a glitch in their website, so, in a bit of desperation, I decided to do this the old fashioned way and I called their 1 – 800 number to place the order. This was an even bigger joke because the guy on the phone just went online to the same exact website I was having trouble with… except I now had to walk HIM through each and every item I wanted, with the address and delivery information 3 times in a row (just like I could have done myself, if I wanted to waste a crapload of time). The real kicker to all of this is that I even had to pay tax and shipping on each separate item, even though it could have all been packaged together in 1 box.
Can you imagine if you went to a McDonald’s drive-​thru and needed to order for every person in the car, but had to drive around the building each time and start over for every new person’s order? That’s exactly what this was like. In the end, I felt like I didn’t get much product for what I spent: $ 104 for 12 dipped strawberries and 12 dipped bananas. Yes, you read that correctly. To top it all off, a good chunk of this expense was for the shipping. I’m not sure how they can succeed with a business model like this, but apparently there are people who are willing to pay a premium for this stuff.

NO STARS! I ordered an arrangement a WEEK ago that was set to be delivered TODAY– Valentine’s Day. NO DELIVERY. What kind of business is this!!! You can mess up ANY of my orders ANY other day of the year to ANY other person… but, not to my girlfriend (who is going through tough times) on Valentine’s Day.