Jiffy Lube

horrible experience, i bought a groupon for $ 37 i ended up paying $ 130 more
which included oil change tire rotation and wind shield wipers. initially they told me that i can upgrade my oil and i’ll have to pay just $ 55 more for better oil and wiper change, but gave me the bill of $ 130 in the end, when i tried to argue the guy got furious. worst service ever.

If I could give negative stars. They put me in car hell because clearly they do not know what they’re doing, and try to take on more than they’re qualified for so they can make money.
Took my car in before having to go out of town. The dealership down the street was booked, and Jiffy Lube Cobb Parkway is apparently full-​service and works on A/​C, Coolant, etc:
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Issue #1: A/​C was blowing hot air — I thought it was an air filter and freon issue but you’d think they’d look into it and make sure (?). They did an A/​C service, and then HIGHLY RECOMMENDED a radiator flush — so I thought, if you think so, for the good of the car. Actual Charge: $ 277 — for the A/​C, flush and fluid.
Average Charge: $ 109 (only $ 200 at dealerships):
Issue #2: Cracked Radiator
Exactly three months later, car goes hot during rush hour. The towing service took a look and said my Radiator was cracked. Weird, JL just took a look at this. Towed to the nearest JL — they said the one off Cobb Pkwy should’ve seen this coming and I need to take it back (because of the Warranty Program) to get it fixed. Towed back over to Cobb Parkway — they said the radiator flush had nothing to do with it. Once again, preferred a dealership but all the other mechanics in the area were quoting $ 600-​$ 700 and were miles away, and I’d have to get it towed again.
JL took it among themselves to put in a CHEAP radiator. and took EIGHT HOURS to do it. Google it, and you’ll see 2 – 3 hours for the service. Three guys were surrounding the car, sweating. They assure me everything works.
Quoted Charge: $ 1200 for a new radiator and labor fees.
Actual Charge: $ 950, because J. Roberts decided to voluntarily put in a new radiator tube and charge for $ 109 in radiator flush (Didn’t I just do that in June?).
Average Charge: $ 400.
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Issue #3: Transmission Lube affected by new radiator tube
Three days later: car breaks down, even worse sounding than the first. Roadside Assistance said there was all this transmission fluid leaking. Mechanic took a look under the car and found that they put in a shitty, bent Radiator tube too close to the Transmission tube and it looked like they separated the two tubes with a tool or screw driver, so there was a hole in the transmission tube now. And also found the clip they put on to connect the tube to the radiator was a crummy pinch-​clip, not a screw-​on, so it wasn’t even holding together.
I called JL corporate the next morning to inform a Customer Advocate, and was told that I could get it towed to the mechanic of my choice, and I could fax over the diagnostic with an estimate.
Because JL is so incompetent, and didn’t determine or treat the original «hot air» problem 3 months ago, it has completely snowballed and affected all other parts of the car. It’s going to be almost $ 1700 in repairs.
Overall: Nearly $ 1300 to Jiffy for an illegitimate service.
It is sickening to know that these guys typecast me, and try to play that card, because they didn’t think I’d find out. Unfortunately, maybe this instance had to happen in order for them to get caught, but I hope — if they can stop making excuses and upselling — they will do the right thing and take responsibility.
Please do NOT go to J. Roberts or his mechanics on Cobb Parkway. Not even for an oil change. I can not imagine how these scammers even sleep at night.

Pretty standard service. Went here after purchasing a Groupon and they did their job. I would have no problem going back.

I did an oil change last month and got an alert in my car yesterday. I came over for re-​do. but they just refused. No record about the last service either.

Very fast and friendly service, almost didn’t go because of the other reviews but happy with the visit we had. We took two cars at the same time and we were in and out in no time. The whole staff was busy working on our cars with no one sitting around. We had coupons so that’s why we went and we got more when left. We will definitely be back.

I actually can not attest to the service because I didn’t even go in. The guy hanging out in the parking lot said $ 43.99 for their standard oil change which I feel is an outrageous price. So I said never mind and left.

I don’t know where the other person went, but it couldn’t have been here. Took a work van there for state emission inspections, was told on the phone they would honor a reimbursement voucher. When we got there, they wouldn’t take it. And Jiffy Lube was the company specifically authorized to do the service from the agency. Was treated rudely. They ignored us for over 20 minutes until we finally had to just leave.

Great fast and unusually friendly service. I didn’t feel like they were trying to sell me anything either. Clean waiting area too.