Marietta Dermatology & the Skin Cancer Center

Not only is this office a little sketchy in the appointment and diagnosis– but they are basically a bunch of crooks– I received a letter from a debit collection office stating I owed them close to $ 1500 for a service 3 years ago. I called Marietta dermatology and explained the situation and that i had insurance at the time of the service that would have covered all but my small deductible. Which I would be happy to take care of once all the proper steps were taken to have it filed. The woman I spoke with didn’t seem to even want to bother to look anything up but grudgingly pulled up my name in their system and said they had sent me 20 something statements regarding this alleged bill– I kindly explained that at the time of the service not only was my name different at the time but that I had moved– she said well you must have called to update (which of course I never did since I saw no reason to and haven’t used their practice since) and rudely told me it wasn’t her problem– patient beware.

I have been to both the Marble Mill and Dallas Hwy locations. I have never had any problems with the office staff or doctors. The wait times are ridiculous. Even when I have the first appointment of the day, I am never seen on time and the waiting room is so full that I wonder if they double book appointment times. I have had a mysterious mole removed from my arm and the cost for pathology services seemed high but I had nothing to compare it to. Overall, I recommend this practice, just be prepared to wait.

I wish the negative reviews about unfriendly staff and wait times was the problem. IT IS NOT. My wife (former employee of another dermatologist) went to have 8 areas examined. Dr. Patricia Flynn only examined 3, and only treated 1. My wife was told to see a general surgeon, but no referrals given. 5 spots remain unexamined and will require a DIFFERENT DR EXAM. Unbelievable. I hope these aren’t serious and I hope they have good malpractice insurance. DO NOT USE THIS DR.

I have tried two times to call and make an appointment and have been on hold for 14 minutes both times. Finally I hung up. Obviously they don’t want my business. The second time someone actually picked up and then put me back on hold without saying anything besides hello.

I’ve been seeing Dr. Betsy Richwine for several years and have been quite pleased with her in all aspects. I have also had surgery (to remove skin cancer on my face) by Dr. Seth Yellin at the Plastic Surgery center, and he did a fantastic job. So, why only 2 stars? Their phone system and their desk staff. UGH! Horrible attitudes from nearly everyone I have ever dealt with over the phone or in person and the phone system is beyond frustrating. Although I haven’t timed every call, I am pretty sure I’ve rarely waited less than 10 minutes on the phone to make an appointment or speak to anyone about anything. That is simply unacceptable. If I can’t get access to my doctor, then it is irrelevant how good the doctor is at their practice. Too bad so many doctors don’t realize (or care?) what an impediment it is to a happy, thriving practice to have unfriendly and even rude administrative staff. If they’re tired of hearing about the horrible phone system they should try to imagine how tired the patients are of having to deal with it!

Front desk receptionists are extremely unfriendly. Both times that I went I was not acknowledged on the way in or out. The one was on a personal phone call giggling and didn’t bat an eye to speak to me. Furthermore the billing department is a nightmare. I was charged a copayment balance that was apparently on my account, even though my insurance had paid in full. After realizing that I was mischarged I was told I have to wait eight weeks to get a refund. I am assuming that they think I will forget about this charge.

If you are rich or have full coverage insurance, feel free to use these people. Plan on two or more visits to get even minor issues treated. That’s because their standard operating procedure is to take very expensive shave biopsies on the first visit, then treat even minor spots on the second visit. Or the third. Or the fourth. Pretty good profit model for them. Inconvenient and very expensive compared to any of the numerous other dermatologists I’ve used over the past three decades. Also, I can only characterize their administration as inept, possibly incompetent.

We were really happy to get in so quickly when our son had a problem with his feet. They were quick to get us back and even gave us samples. Dr. Steiner was nice, funny and explained everything easily. Would definitely recommend my friends.

As doctors offices go this place is great. They are helpful from the time you check in to the time you check out. Very knowledgeable and pretty quick. Would recommend them to anyone needing help with acne or other skin issues.

I would like to update my review to say that Dr. Richwine is an amazingly effective and understanding doctor. She has struggled with acne too so she really understands the disease and the patient’s concerns.
However I am leaving the rating extremely low because of their phone system. I have been on the phone with several different doctor’s offices the past few days and they are by far the worst to call! It is impossible to speak to a person. Even after navigating the phone system to get to the right extension, you still can’t speak with a person — you must leave a message and they call you back. (And if you leave 2 callback numbers be sure they will only call 1 and leave a message instead of trying the other…). Their system is incredibly frustrating and extremely slow and inefficient.
It’s a shame Dr. Richwine doesn’t have her own practice!

Do not come here. Made an appointment for 11 am. I drove an hour to get there with my new born since this is an emergency situation and was told the doctor was running over an hour behind. I asked if I could drive around I couldn’t wait in the office with my crying baby for that long and I was told no I couldn’t be worked in at all at that point. it was still 15 minute’s before my appointment time. Never again. Now sitting in the er! Uhh

Wow, obviously I can’t speak to accuracy of the other reviews, but I have had a lovely experience with this practice and Dr. Richwine. My first appointment was last year for a mole/​skin cancer check. This year, today, I saw her for adult acne. She asked lots of questions about the current meds I was on and explained different treatment options. I received a written plan and instructions for using the two topical creams she prescribed, and the oral antibiotic. What really blew me away was her concern for my out of pocket pharmacy cost for the drugs she prescribed. I received ample samples of all of them, with prescription discount cards to keep my expense down to $ 25 or 30 each. Yes, I know these are from the manufacturer, but they were very gracious in explaining how the cards were to be used and Dr. Richwine herself even said to never pay a lot for acne meds and if the pharmacy gave me issues to call her back for something else.
Great experience, great staff. Waited about 15 minutes past my appointment time, which is better than many other doctor’s offices. Loved it!

I have had three appointments with Marietta Derm. Be advised that if you choose to use them, you will be waiting a long time in their waiting to be seen. At my last visit i waited 45 minutes and then walked out unable to wait any longer. They have done several shave biopsies for me, one of which left me with an inexcusable scar that I will need to have revised by another derm. Finally, they have contacted me with the result of my biopsy and have stated that I need to see podiatrist for further care but will not tell me which md they wish to refer me instead leaving me to constantly track them down to find out the contact information. This is dangerous and inexcusable. They should have a treatment plan in place if a client needs further care. I wouldn’t even use them if I wanted cosmetic derm care after the scar they left me with! USE SOMEONE ELSE!