Mr. Transmission/Milex Complete Auto Care

The whole staff at this Mr. Transmission is great. From the time i called to ask questions about their transmission services until i drove off the lot with my repaired, the experience was great. They took time to explain all the options i had and what each option would cost. I had gone to three places before i got to these honest folks. I would definitely use them again and recommend them to anyone.

I had a couple of repairs done with this company @ over $ 1,000 spent. My check engine light came on and I scheduled a week in advance for a repair/​service for a diagnoses of this problem. I had to arrange for a couple of people to drop me off and pickup for work. I went to pick my car up and they had never touched it. They asked could they have it for another day. No one even called me or apologized for the «no service» or no call. Don’t waste your time with this company if you don’t have time to waste.

Horrible experience. This is the same shop with an «F» rating from BBB in Duluth now operating in Marietta with what it thinks it has a clean slate. DO NOT BE FOOLED! It’s not under new management. Do not bring your vehicle here. Mr. Alan and his team of Con artist will give you the run around for weeks and lie to your face. Mr. Alan is very well known in Gwinnett county for all his scams and bad jobs. After multiple chances given to them I still have a truck that does not run and I am out 4k. Money that is invaluable to me as I am retired and don’t have income coming in. Please don’t waste your time or money with this shop. You will thank me later.

Although the repairs to my car are taking them longer than I had hoped I reassured that they are being thorough with the work that is being done. After many phone calls to this location to check on the status of my car I usually got the message of «oh will call you», I never received a phone call. This location could do better with communicating but they issued me they do excellent work and have a great warranty.

FOLLOW UP A FEW DAYS LATER: I did bring my daughter’s vehicle to the Toyota dealership after the owner of Mr. Transmission told me to take my business elsewhere. There was NOTHING wrong with the transmission, it was an electrical short with the stop light switch that was causing the main issue and it also needed new spark plugs, the induction system needed to be cleaned and a cracked fan belt, all costing me under $ 700. Thank God, I didn’t get the bogus work done at Mr. Transmission, as it would not have solved any of the problems and cost me 3X as much money. This place is a SCAM, STAY AWAY!!!
What a waste of time! We brought my daughters car in thinking is was a transmission issue and after an inspection I was told that the entire transmission needed to be cleaned out. It would take 3 days to do the work with a replacement part costing $ 400 and the other cost of $ 1200-​$ 1300 being labor charges. With the cost of a rental car that would needed, we were looking at spending close to $ 2000. I explained to Josh that I was considering purchasing a new vehicle rather then putting this much money into a used one and I would need to discuss with my husband what our next move would be. My daughter proceeded to pick up her vehicle and asked for the paperwork with the diagnosis and she was told they would email it to us. We never received the email and the next day when both by husband and I called they said they threw out all the paperwork because we were buying a new car. We were definitely considering having the repairs made but at this point I would be very leery of doing business with any company that does not keep records of the work they do on a vehicle, even in the diagnostic stage. The owner also told me that Josh did not tell me what was wrong with the vehicle, since he wouldn’t know until they were under the hood and he would not have been able to give me a quote as well. All blatant lies… again, made me very uneasy about doing business with such a company. Which of course I am not (the owner even told me to take my business elsewhere when I started questions him about what had happened)

So far so good. They did a good repair on the transmission of our SUV. No problems so far at all. Plus they warranty the work. Only reason I didn’t give 5 stars was b/​c when we got the SUV back it smelled like somebody took it on a test drive while smoking with the windows up. That was a bit unprofessional I thought, but the smell finally faded out after a couple of days. Solid work though on the transmission, though a little pricier than what I expected. I would still go back though.

I have the misfortune of owning a Volkswagen Jetta. Never again.
However, for the time being I cannot afford to replace my car and for what it would cost to replace/​rebuild the transmission I could not buy a comparable or better car to what I have now. I took my car to a horrible little shop in Decatur for and oil change and let them know it was shifting roughly and I was having trouble getting it to shift at all when I first started the car in the morning. They told me I need a rebuild, but they could not do repairs.
I called around to several VW dealers and also a few German repair shops. Most shops don’t rebuild a transmissions and dealers will only replace it with a 1 year warranty. However, one of the German shops was happy to refer me to Mr. Transmission of Marietta (not just any Mr. Transmission… the one in Marietta).
I called and spoke with Tim who I’m assuming was the manager at the time. He was absolutely amazing on the phone. He took time to explain the cost to me and other possible causes for the shifting issues. He gave me a best case cost estimate and absolute worst case estimate. They also offer a 2 year warranty on transmission rebuilds, which was what pushed me closer to rebuilding versus buying a new car.
Took my car in. I got daily calls from Tim until it was ready. He really wanted it to be the speed sensor, because that would have been a cheap repair. There was some other damage under the hood from rodents nibbling on wires, but ultimately the transmission had to be rebuilt. They had to keep my car for about a week, and after it was over my car was good as new.
I was hoping that I’d just have to take it back for the 10 day check, but instead I had to take it back because it was having trouble shifting after driving on the interstate for about an hour. I took it back and they kept it for a few days, but they could not recreate the issue. I believe Vick was the manager at that point and he didn’t doubt that was happening, and he even offered to let me call him on the weekend if it happened again. He was also just as willing as Tim to spend time on the phone with me to answer questions.
Eventually, the car started to shift roughly again and I took it back to the shop where they honored the 2 year warranty. They had to keep my car for another week. The shop wasn’t as good about calling me back the 2^nd time around, but the repairs were done at no charge. When I picked it up, Vick told me that he was certain that I wouldn’t have any more issues.
All of this took place between late June and Labor Day weekend. So far, the transmission is holding up and shifting better than it did when I bought the car.
So why not 5 stars?
They put a paper mat in the driver’s side floor board, but the glove box and door panels were moderately smudge with black grease. Also, on the 2^nd visit someone dug out the red plastic that covers the panic button on the key fob.

I was referred here by my repair shop. They said that Mr. Transmission was reputable and would not try to sell me anything that I did not need.
True to their word they did not. I went in with pretty much a self-​confirmation attitude that I was going to be spending a couple grand to replace the transmission, and they very well could have said, hey you need a transmission job done, because it was skipping hard.
Turns out that the computer system for the gear shifting needed to be reset.
Mark is the owner. He was polite, honest, and quick to get me in and out of there even as busy as they were. The front desk reception was great as well, they made me feel comfortable and gave me attention as I came in.
I even got a call first thing the next morning from Mark to make sure everything was ok with the car. I recommend this transmission shop over all others in the Marietta area.
thanks Mark.