Nalley Collision Center

I went by on a Saturday at 8 am and was told that there was no one that could update my quote for additional damage I found, which was the size of a nail head on my hood. I already had a written quote. All I needed was an update. The person that was there «didn’t have time today». I understand that she didn’t considering she arrived at 8:10 am when you open at 8.
In addition, the last time I was there 4 months ago, the shop completely missed one of the areas of damage on my car that was clearly visible. I had to come in a second time. There’s no way the person painting the car didn’t see it considering I saw it 20 feet away and less then 5 seconds after arriving. Insurance was more than happy to pay for it on my second visit for that repair, but why didn’t anyone at the shop say «that looks interesting, maybe we should tell the customer since it clearly happens when the rest of this all happened»? The buffing was also terrible. In fact someone at work said «who did the work on your car because the way they buffed it is terrible. There are streaks all over it.» So much for a newly repaired and detailed car.
Update: A few months after They repaired my car (first visit) I noticed hard water type spots all over the car. I took it to another body shot (that isn’t stupid) and they basically told me that the paint job was done half assed. When they wrapped the car before baking, there was moisture under the wrap which baked in the water stains. Thanks idiots.

I was rear ended in an accident and my car was just 6 mos old. I was hesitant at first because of the reviews but my experience was above excellent!!! Nalley was very professional from to time I walked through the door. The receptionist, Mary greeted me and phoned the rental car service so I could be picked up. EVERYTHING, Amanda and her assistant Kim told me they delivered. They called me several times to update me as to the progress of my car. Also, if I had any questions, I felt comfortable with the confidence they displayed. I am hard to please but the exceeded my expectations. Nalley Collision is my go to spot… I am here right now for a second time because my co-​worker backed into me yesterday!

This is my fourth trip up here to correct the same issue. The issue stemmed from a minor fender bender. The lack o service was the major part. The automobile was sent to this shop for repairs. Long story short the front lower panel needed replaced. The replacement was put on by an agent that did not set it properly. There were pieces that were misaligned. Had to get that corrected. Ultimately when the vehicle was complete, this agency believed that there was no clear coat film on the lower part of the vehicle of which they replaced it. They stated that based on the photo’s they took prior to the replacement, that they did not indicate that the lower panel was coated with the film… So I had to «prove» to them that it was there… Need I say more?

They are horrible. This is a preferred shop of State Farm insurance and I had a terrible experience with them. When my car was ready they just handed me the invoice and my key. No one explained any of the service or the what was done. when I started up my car the service engine soon light came on. I immediately went back in the office and all of the staff told me my car just needs an oil change. That is incorrect because I just got an p change a month ago from Nalley Infiniti and they performed an inspection and everything was fine. I told them this isn’t the condition I left my car in when I dropped it off for body shop repair. They denied any wrongdoing and said it was like that when I brought it in. They told me to take it to a mechanic and if it was something they found that they did they would fix it free. I drove off unsatisfied knowing something still was not right with my car because the engine light was on. I made it to work but I was going to lunch and I backed out of my parking space and a cloud of smoke exploded inside the cabin and outside of the car. I soon realized this was from the air conditioner. The collision center had replace the air conditioner condenser and added Freon. This was done incorrectly so I had to bring my car back.

this is the worst auto service i ever had. They didnt perform the repairs quoted to me or that the insurance company paid for. Part of the work made some damage worse than when i brought it in. The time frame was way beyond that quoted to me. Calls were not returned. When I went back a second tine to have things redone I received no calls again and the «one day» repair is going on with no call backs. Tomorrow I am going to get my car back fixed or not and if necessary take it someplace else. If I could I would drive it to Nalley Lexus and ask for my money back and buy a car from someone else.

Absolutely horrible customer service. I basically had to every single step
by myself. They literally don’t do anything. Jessica the estimator is terrible at her job and gives Nalley a bad name. Do yourself a favor and go elsewhere.

Zero stars. Unparalleled atrocious customer service. Terrible customer service attitude from the moment you walk into the door, from the front desk personnel to the management. Took over a week to replace an in-​stock bumper cover, only to have it completed incorrectly, necesitating another trip in. And my calls go unanswered, this time over a week to respond. Go somewhere else, anywhere…

The only reason this place gets one star is because there’s nothing lower. I brought a car in after an accident and was quoted 2 weeks. 3 weeks and several frustrating calls later, my car was not finished and I was no closer to getting an ETA.
The receptionist is rude and doesn’t appear to take her job seriously. I’d say the same about the manager. At the 4 week mark, I decided to drive my rental car there to get answers. My car was in the back nowhere near ready and wasn’t even in the queue. When I told the manager what happened, she didn’t appear to care, but told me she’d make sure my car was completed by week’s end. At least they got that right.
It’s a shame because they actually did a good job on the car.

The only complaint I have for this place was the lack of communication skills & customer service!!! I had my car towed on 01÷30÷14 & got it back on 02÷27÷14. It was involved in the first snow storm. I ran over a sidewalk & damaged my front right rim, tire, suspension & the front bumper shifted. I didn’t get a phone call from the adjuster/​asst. manager who was working on my claim until a week later that’s because I called them wondering why they haven’t called me. I was told that they’re overwhelmed with numerous cars coming in from the storm. That’s understandable but at least keep me in the loop on things & call or email me! I was told that my car would be ready the week of 14^th. That didn’t happen because the 2^nd storm came that Tues. So I waited until mid next week. On 02÷19÷14, I called & Dana told me it would be ready that day. I drove by after work & it was parked in front. She totally ignored my messed up bumper, thinking I would just take it «As is» & it was normal on that type of car! I told her about the bumper before the repair! So she took it to the technician guy & he said he’ll get it fixed. After I left, she called me later that day & said she’ll have it replaced. I decided to call & my insurance agent & file a complaint because I was very uncomfortable how I was treated & why it took so long with the type of repair my car needed. It had no major body damage just needed front right suspension, tire, rim & bumper adjustment. The bumper was not cracked. After I made the call to State Farm, Dana was more eager to return all my calls, emails & texts. She was more helpful after that! I finally got my car on 02÷27÷14. It was done right except there was a tire vibration when I ride 60MPH. She took care of it & sent me to the Lexus service. So far I’m happy with the repair! Only complaint was Lack of Customer Service & Communications!!! Hopefully this will be my last accident!!! Next time, I’ll go to Classic instead! Heard they’re better! Not sure but heard from my State Farm agent!

If you do not have time to read the whole long review, take the short version: switch to Jackson Acura or ed volyles acura.
I had my car, an acura tsx repaired recently. I will list the problems. Let me be fair, the service center of Nalley is very good. My complaint is only about the collision center of Nalley Acura in Atlanta.
1. They stored all my stuff in the car into a dirty box.
Obliviously they did not cover the box and leave it open outside for the whole period. By the time I got my car back, I found insects among my cloth in the box and serious dusts upon all my stuff, including cloth.
2. They took two screws of my license plate away.
I had four screws to fix my license plate but only two of them are left for me by the time I got the car back. Now the plate hits the car trunk and makes annoying noise whenever I close the trunk.
3. they took my two umbrellas
I had two umbrellas in my car but could not find any when I got my car back. I am very sure about the two umbrellas were in my car, because I did put them in my acura twenty minutes before I dropped the car for repair.

4. They gave incorrect estimations about when the repair could be done TWICE.
I called to ask when I could get the car back. Amanda in the body shop gave an estimated date. I didn’t get my car back by the time she said and then called again. She gave an estimated date she did not meet again. So once again I didn’t get my car back by the time she said. Both times, she did not call to tell me the changes of date. So in other words, no notice of any kind about the change of dates in advance.
Wrong estimation once is okay. Things happen, I could understand. But give wrong estimations twice, it’s unprofessional.
5. One of the receptionist gave wrong information and insisted on it.
I was trying to schedule a check upon my damaged car, but she said I should not do it there because the insurance company won’t accept the estimation done by nalley. But I was specifically told by the insurance company adjuster to do the check wherever I want. When I explained what I was told and insisted to schedule a date anyway, she emphasized I should not do it again.
I was thus greatly confused and had to get back home, call the adjuster again to get things straight. In other words, I wasted 1 – 2 days to just get things straight just because of the confusion she imposed on me.
6. There are several other stuff missing after the repair.
None of them are very expensive but this is very annoying.
The list of missing stuff includes a hat and several tiny objects.
7. A scratch on my leather steering wheel
careless worker, obviously.
Update:
I drove a long way to try to solve problems. They installed two screws on my license plate but claimed they could not found any umbrella. Ironically, they tried to give me one old umbrella which has been there for one year. Obviously, they, one way or the other, took someone’s umbrella before. I am not happy about the fact someone in some company ripped me off, my property is mine not matter how small or insignificant it may look to others.

I just picked up my car from Nalley Collision. I did have lingering concerns after reading the reviews on here but I had no issues at all. Nathan called several times to keep me posted. I had hail damage and insurance covered it all. Nalley processed all the necessary paperwork after I had my insurance write the estimate. Front desk was fine for the drop off and pick up also.
I would recommend this place easily!

I’m upgrading this review to a 3 star one. Little did I know that I would be in a car accident two days after writing my review for this location. For those keeping track, that’s two car accidents in less than a month and only a week after getting my car out of the shop from the earlier accident. I am well aware that I indicated that I would not use this location to repair my car again. I didn’t really have much time last week to research other repair shops after getting rear-​ended so I just went back to this location. They do quality repair work. My gripe was with customer service.
I told the other guy’s insurance company that I would be dropping my car off at this repair location for the repairs. They told me the process: bring car in to their adjustor to get an estimate of the repair, provide that estimate to the repair shop of my choice and they would send me the check to pay for the repair. A little bit different from my prior repair service as that insurance company just paid the repair shop directly. I called Nalley Collision to let them know that I would be bringing the car in and we set up a mutually convenient date and time.
I showed up bright and early on Wednesday morning to drop off the car and sign the necessary paperwork. The lady at the front desk recognized me. The shame. I asked her pointedly to assign me to a different person this time to handle the repair as well as make sure that the person would keep in close contact with me. I told her that the prior guy never contacted me for two weeks. She assured me that someone would contact me as soon as they looked at the car.
Low and behold, I received a phone call that afternoon. Yay! The guy indicated that the car had some additional damage underneath the rear bumper and they would have to get the adjustor from the insurance company to take a look and authorize the additional repair work. He said that if they could get in that day then my car would be ready by Friday. An additional miracle: the car was ready on Friday! The guy called me around lunchtime on Friday and indicated that the vehicle could be picked up after 3:30.

I would not go back — the quality of the work is fine but took longer than promised and I had to call several times to find out when I could pick up the car.
The big problem I had with the service shop is their insufferable front desk. The situation was as follows: My car is in my name. My insurance is in my significant other’s name. Apparently this is such an unusual circumstance that it completely crippled their ability to confirm my appointment, look up my insurance coverage, or provide status of my vehicle. In addition, the women at the front desk are unpleasant in tone and act as if you are wasting their precious time, no matter how simple and appropriate the question.
I will do better research next time I need a repair and go to a place that appreciates the business and treats me with respect.

You will get good work on your car but the employees there need people skills. Their business is so good (collision centers always have work) that they have developed an attitude that the insurance company is their customer — not the person bringing in the car. Forget about them calling you on an ETA of when the car is ready. I was told «It’ll be ready when we call you».
I would take my car there again but I will try to bring more patience. I would not find myself recommending them to any of my friends though.