Northside Urgent Care & Family Medicine

Called this location. Let them know I think my ankle was broken. They told me to come up. 2 hours later I show up. Fill out all the docs and they tell me once I finish signing all the paperwork that their x Ray machine is not working, and that it would be another two hours before they could see me. When I asked why they didn’t tell me that when I walked in the woman working the window with total attitude said «well das cause we didn’t know, but have a goot day» as she slams the window.

After having two terrible experiences with Med Post urgent care and Wellstar Health Park Urgent care, we ended up here on a Sunday morning with a severe toothache (my husband needed a root canal). He was taken back fairly quickly (20 minutes), the doctor walked in and said, «I am not a dentist but I know toothaches can be awful. What can I do for you?» My husband needed a strong painkiller to deal with the 10 level pain he had and the doctor wrote the prescription and modified the prescription on his antibiotic he had gotten the day before at Med Post. This doctor was able to help my husband be comfortable the remainder of that day so that he could get through to Monday night when he was able to get an emergency root canal. I will absolutely be coming back to this urgent care should the need arise.

Useless. Wrong diagnosis and wrong prescription!

Dr Wallace is a kind, caring, compassionate, and good doctor.
It is comforting to know that this urgent care facility is there for my family.
I had a severe allergic reaction in 2008 and they handled the situation well.
The only area that needs improvement in my opinion is the follow-​up after a lab test, MRI, or other preventative test for disease or cancer. this is a very stressful time between having the test and receiving the results. On several occasions, the office staff has called and said something like «everything’s fine. «. Or, «no test results indicate that your cholesterol is high, please eat a low-​fat diet. «
They are not willing or able to provide additional information to the nervous patient. More time, sensitivity, compassion, kindness, and thought needs to go into that phone call that the staff makes to the patient.
Overall, 4 star rating and I would recommend.

I recently switched physicians due to the terrible service I received at Dr. Wallace’s office. First, the lab ran some tests and never followed up with me. After calling multiple times (they are understaffed and rarely answer calls) I was told, ‘oh, you’re ok’… The person on the other line acted irritated that I asked for details or (heaven forbid) wanted to actually see my results. I also requested a refill on some meds I already had a prescription for to both Dr. Wallace and the nurse. Neither issued the refill or followed up with me.
When I became fed up and switched doctors I needed my lab results transferred. It took multiple calls from my new physicians’ office and myself to finally get them transferred. I overheard the final call with my new nurse pleading with them to fax the results over as I had already authorized it and was now sitting in the waiting room.
I have had great experiences with all my previous physicians and this type of ‘treatment’ was undeserved and is unacceptable. I strongly urge you to seek an different physician.

Before I stopped by here, I made sure to call ahead to ask if they were a provider for my insurance. The receptionist confirmed that they were and when I got there, I had her double check the validity of my insurance. Both providers.
3 months later I get a bill for $ 100 from them stating that my insurance was out of network. Thanks for lying to make a few bucks.

Great care late Sunday night. Dr. S. Long was thoughtful and caring for my daughter who was suffering from an acute migraine. We followed his instructions and she is starting to feel better after a horrid week of headaches. They were very supportive and caring for my daughter.

Dr. Wallace is an amazing doctor here. One of the few around who will actually listen to what you, as the patient, has to say, instead of just diagnosing quickly and running to the next patient. Bi would highly recommend him. Wait, on second thought maybe I shouldn’t or it might be hard to get an appointment…

Fast organized fairly affordable

I’ve been a patient at Northside Urgent Care since 2003, and that says a lot because it’s far, far away from my home in East Atlanta.
I first visited Northside because it was close to my work location at the time, and I stayed with them because Dr. Wallace has been the best doctor I’ve ever had. I’m not the easiest patient to care for because something is always wrong with me that has nothing to do with why I visited the office, but Dr. Wallace has always given me great advice and care.
The office and medical staff have been friendly and helpful with answering questions and explaining why they are doing what they are doing and how something works. And they are patient with me while drawing blood because I hate it and my small veins do too.
It’s hard to find good health care these days and doctors who care about you and your health and don’t think a pill is the solution to everything, so I’m very, very thankful that I found Dr. Wallace.
Unilocal 52 #6

What a great team! Kristine the PA and Dr Wallace are awesome! They are 1^st rate and really care about their patients. They have really looked out for me and made sure that I have been taken care of. You could not ask for better service!!!