Primary Prep Academy

Very arrogant Owner, totally unacceptable and unfair contract deceiving unsuspecting parents and huge turnover. See detailed review, as copied from complaint filed with Better Business Bureau of Atlanta.
Consumer’s Original Complaint: We do not recommend using Primary Prep Academy. In fact, we would tell parents not to send their children here; the management is irresponsible and they have multiple issues. After having admitted our child for several weeks, one day he came home sick with a fever as high as 101. This was not common, and we wondered why we weren’t notified at the time of pickup or earlier. We decided to keep him at home for a week, and we courteously asked them their policy on placing child-​care services on hold. Their response was rude and not genuine. Furthermore, they refused to provide any sort of a solution to the problem. In addition, we were rather concerned with the care that they provided our son as they were always too busy tending to children with other needs such as a soiled diaper needing changed or needing food. Although this is to be expected and they cannot always tend to our children, we feel as though they could have, in the very least, offered some interaction with the children to assuage their social needs alongside of their physical needs. The final straw, however, is their inexcusable disrespect to parents and families as they ask for simple complacency with their unforgiving sickness policy that blatantly ignores the simple idea that children do get sick and need to stay home. They continued to bill us for three weeks in spite of our discussions through e-​mail and that our child wasn’t attending the academy. After a lot of persuasion, we were able to get one weeks refund even though we were really expecting three weeks worth of refunds. I am overall dissatisfied with the centers local unenrollment /​refund policy as it shows a lack of understanding towards unanticipated situations like our own. When I looked them up online, I was surprised to find that several other parents feel the same way, too! The lack of staff and high turnover rates have seriously made a negative impression on many families and their relationship with the center as evident from several poor reviews they have online.

My daughter has been going to PPA for 6 months now since we moved from Chicago and we absolutely love it. She is thriving and doing so well here. She has never been sick which is a lot to say compared to our last daycare. The reason for 4 stars is that recently PPA has had some big changes in the management department which is good so far but the changes that are now trickling down to the staff is not well balanced. There’s nothing I despise more than lack of proper communication and in general they do it well and overdo it at times however I expect to be informed ahead of time when a teacher is removed from my daughters class to another class. My daughter and I have loved Ms Ann and Ms JoAnn and walking in to find out she was moved was sad. The turnover in the school is not high but there can be shuffling of staff it seems. Either was I would highly recommend PPA overall, my daughter is happy learning a lot and very social.

I sent my 3 year-​old son to this center for a few weeks when we first arrived in Georgia last July. I was very happy with it and my son seemed to adjust quickly and looked forward to going. They have a lot of activities for the children and the teacher/​student ratio is good. I felt like my son was well taken care of and also learning a lot while he was there. I also liked the webcam, it gave me piece of mind to be able to check up on him during the day. The only reason I eventually placed him in another program was because I needed a shorter, Spanish immersion program. And now, he is in Georgia Pre-​K, which is more affordable for us, and still great.
This center can use some improvement in terms of staff. Their turnover is high and they could use better teachers as well. There are some great ones and some not-​so-​great ones. More consistency would be good. Also, they are on the expensive side and prices just keep going up.