Allstate Insurance: Wayne Duncan

Recently moved to LA and Wayne got me set up with insurance that is $ 80/​month cheaper than what nationwide was quoting me. I had been a nationwide customer for over 10 years but Wayne is quick and had the best price!

I would give zero stars if I could. These guys are the worst. Terrible customer service, I’ve been with Allstate for 15 years in Virginia, moved to California and switched to this branch– boy, was that a mistake. I called about a fenderbender I was in, wasn’t my fault but wanted to let my insurance company know and they possibly have them contact the other guys insurance for me. Wayne, in a huff, said if I wasn’t making a claim on my insurance (that would affect my rate) than he didn’t know why I was calling. After numerous issues with his office (don’t even get me started, they are incredibly inept) I hung up the phone, immediately called a competitor and switched insurance that day. I called his office and sent an email to cancel, which of course, they didn’t so I had to call corporate a month later to have them fix it (I had the email saved to prove I had emailed to cancel.) Allstate’s rates are generally higher than other insurance companies but I didn’t mind because in Virginia I did feel like «I was in good hands» but with Wayne, that was definitely not the case. Save yourself the money and frustration and go elsewhere in Los Angeles.

I have been with Wayne Duncan Insurance (Allstate) for years. I recently bumped into a pole and crushed in the passenger door of my car. I called Wayne, immediately got a claim number and an internet link to track my claim. The Allstate estimator met me at the auto body shop, and smilingly left a check for the total cost of the repair (minus my deductible). Allstate called me several times to be sure everything was fine, and they extended my car rental allowance, as the repair took a couple of extra days.
So very satisfied with my AllState experience. Wayne is a helpful and very knowledgeable agent. I have had to contact him on numerous insurance issues (AllState insures my houses also), and he has always been able to help me.
Even though I now live in San Diego County, I still keep all my insurance with Wayne. Try it, you’ll like it.