Chase Bank

Like the other reviews, the branch is severely understaffed. Was there at 9:15ish this morning, one teller on the line. While standing in line for over 10 minutes, a woman teller
drifted in the front door, signed in on her terminal and disappeared into the back room, returning sometime later with her cash drawer — taking her another 5 or more minutes to open up. It is unacceptable to be the first in a long line of customers, while the lazy woman takes her sweet ass time opening up — her time is NOT more important than any customers’ time that is in line — I hope we didn’t impact her coffee time, but she probably needs a reminder to a) be at work on time and b) show the LONG line of customers that you are indeed hurrying to take care of them —

It’s December 23^rd and there are only 2 employees in the entire branch. Of which only 1 of them is the teller. Judging by the amount of people waiting, this branch has no idea how to schedule properly.

Severely understaffed for personal bankers. There are 8 desks/​offices, and one person working. Some things you just can’t do at an ATM. So is this why Chase has so many locations now, because they only have 2 people working at each branch?!

Saturday afternoon with three people waiting for a personal banker. And only one is on duty. So much for opening up an account with Chase.

At 5:00 on a Friday they are only utilizing 1 teller and there a dozen or so customers waiting in line. Inexcusable!

Pros:
–Huge parking lot so there is always parking
–ATMs are easily available
–employers are friendly
Cons:
–there seems to be very few people working here so if you have to go in, it might take a while to be helped. There was only 1 person assisting at the windows when I went in today.

Love this branch– friendly, fast and thorough but can you guys please answer the phone at this branch? Whenever I call this place, I get no frickin answer.

Huge parking lot, making it very easy to enter, park, and exit.
CVS is right next to it and it’s 24 hours…

I love this Chase!
Not only is it one mile away from my home, but they have wonderful service! Before you get to sit in those comfy chairs in the waiting area, someone is already there to see if you need assistance.
I lost my debit card once and went into this Chase to request one to be sent to my home as soon as possible. Instead of my waiting, the bank teller issued me a new one saving me so much time!
I am glad that this Chase is filled with employees that actually want to help you!
5 stars!

Just an added note. The customer service at this Chase location has won me over! The personal banker I was assigned has been totally responsive to me and is quick on email. I really appreciate having one person I can turn to for assistance. This makes a huge difference and I am very impressed with the change.

if i could give «negative» 5 stars — i would…
poor customer service… they never know the categories for the 5% cash back… premier banker, jason is very tough to deal with…
going into this chase gives both me & my husband a headache…
have to find a chase branch which cares about clients
mdr branch does not — maybe we should change banks…

Stay away from this bank unless you don’t mind your paychecks to be processed incorrectly or if you don’t mind them loosing your banking information/​debit cards. This particular branch has serious inefficiencies that need to be addressed. Maybe it’s because they are a new branch and need more training? The teller took my debit card and other forms of ID. They forgot to give me back my debit card but gave me back all my other pieces of information. WIth all the paperwork being transacted under the glass THEY forgot to give me my debit card. I get a call an hour later saying that they forgot to give me my card back and to come back «anytime to pick it up». I go back to get my card a few days later, was greeted by the manager David who said «We have your card in the back. I’ll go get it.» 20 minutes later the manager comes back saying that the card was lost or possibly shredded and didn’t know where it was. This may sound like a minor issue but this is the 2^nd or 3^rd time that this particular branch has made an error or lost something that IMPACTED ME financially. Do I get to bill them a late fee? Or raise the rates on them? No. But when they loose my debit card or process my paychecks incorrectly (another horrible long story) all you get is a «Sorry» from behind the glass. Go to the branch on Admiralty Way. Infinitely BETTER SERVICE. I have been a customer for 13 years and the Admiralty branch 2 blocks away is MUCH better. Yes they have a weird parking lot but after 1 trip you get used to it.

This is a GREAT branch! I like the manager David, the business banker Andrew and the best teller in the world, Maryanne. (Some of the other new ones, uh…)
I opened my account at the Admiralty one, but it is so inaccessible and such silly parking — you have to take a ticket — that’s just crazy. I love parking here –there’s always a space, I get to run to Pavilions when I’m done. It’s clean, new and friendly — what more do you want?

sigh…
I miss the hallmark store. Granted I visited it twice ever, it was nice having one so close. Oh well.
Enter Chase. This new one is part of the «revival» of the Marina Marketplace. Changes on this half which included the bagel place, the suit place and Nichols.
Mama and I decided to open an account at Chase together so we can have a discretionary one for the baby. I already have a couple accounts with my credit union, but, I thought a commercial bank would be beneficial since they are everywher. EVERYWHERE! I think they’re opening one in my room.
Anyway, this is a very convenient location. Tellers are quite friendly. It’s clean and very accessible when I bring the baby on our walks. Oh, and the hand sanitizers smell effing awesome. What is that, jasmine?

Remember that episode in Sex and the City where Miranda is inadvertently blind dated with a ‘Manhatten-​ite”, a person who thinks the whole world revolves around Manhatten, therefore– sees no reason to ever leave the island?
Well, maybe that poor guys was a bit misunderstood.
The closest Chase bank was 0.9 miles away from me, and now, they have opened yet ANOTHER location, 0.3 miles from me.
I have now, officially become a Marina Del Rey-​ite.
Everything I need is literally in a plaza. Food, (Pavilions), Gas (USA station), Drugs (no, not THAT kind of drugs… CVS), bank (Chase), dry cleaning (VIP Cleaning), Sushi, and Indian (Iori, Shershah), Lingerie (Victorias Secret), etc etc etc.
These stores, are literally a 20 second walk from each other.
This location used to be the antiquated Hallmark Store, where bored housewives (i’m sorry, but it’s true) go and blow their husband’s money on useless plastic gadgets and cards. With the advent of ecards, and some semblance of living ‘green’, it has now been replaced by CHASE.
The building literally opened less then a week ago, and you get the intoxicating new building/​new car smell. you know you love that smell. The carpets are spic and span, and they just put the store front up a few days ago. Everyone is extremely accommodating – and each person is assigned a specific personal banker, so he/​she can be well versed in your specific case. The person who helped us today was Sam. Sam is awesome. Go meet Sam.
Why 4 stars.
Because it’s fucking CHASE, and the last thing they need is more money to blow and manipulate. But the people here are awesome blossom, and I will be definitely missing the tellers from the other location. (Bye Sandy and Jorge!).
If I’m gone for more then a month, it’s because I’ve been sucked into the complacent vortex that is Marina Del Rey.
I mean, where else can you get bbq, pick up/​drop off dry cleaning, and cash a check in one fell swoop?
mmmmmmhmmmm