Marina Locksmith

I created this account in the hopes of warning others who consider calling this locksmith. My wife locked herself out, and called this «company» for assistance. They quoted her a reasonable base rate over the phone, but when the locksmith showed up, he unnecessarily broke the lock and charged her 8x’s the base hourly rate, claiming the increase was because of the difficulty of the lock. Then said he would replace it just for the cost of the parts, no labor, for another few hundred dollars. This doorknob and associated lock costs a fraction of what this guy claimed at Home Depot. It’s the most basic lock on an apartment that a locksmith could possibly deal with. It took him 10 minutes and no parts to «unlock» our door. When I got home and called the «company» to complain about them gouging my wife and unnecessarily breaking our door, the lovely receptionist said that I couldn’t possibly know if I was truly being gouged or not, because I’m not a «locksmith technician». Really? After a quick search and a little later, a real locksmith came over, fixed the door and laughed when we said who we previously called.

So I moved to my new place and I had to change locks there.
I called Marina Locksmith and I have to say they have all the components that great locksmith company should have:
1. Service.
They picked up the phone right away, operator was friendly and professional and right to the point. Same thing with master who came to replace the locks — nice and professional guy with great personality.
2. Price. The prices are right, I called three locksmith companies before them and all had higher prices.
3. Timing. The guy came right when I needed, i.e. asap.
If I need any lock-​related work to be done in the future, will I call them? — Definitely yes.