Route 66 Modern Classics

WOW… This place is amazing! i went in yesterday to get my 2013 buddy125 serviced, it took no time at all before i was on my way out. CAMERON the service writer is AWESOME!!! He is so patient and kind hearted, he told me what i needed to make my scooter run like the day i bought it. I would recommend this place to anyone with a scooter or a thinking about getting one! They rent HARLEY DAVIDSON and Indian! hopefully someday ill be able to move up!

Accidentally dropped my scooter, brought in the bike and Cameron was able to order all the necessary parts and schedule my bike to get fixed the same day once the parts came in!

If you look at any of the unhappy customers and read the owners unprofessional response it speaks VOLUMES.

This place is awesome! I called about some parts and this smart gentleman named Cameron answered and was able to help me. Once I went down to purchase the parts, I inquired about some parts for my wife’s scooter and he was able to order the parts and give me a price on the spot. Great service, couldn’t ask for anything better!

I brought my scooter in the other day when it was giving me trouble and I worked with the dude named Cameron. He was very welcoming and explained what would probably need to be done and how long it might take. I brought it in that morning and by that afternoon Cameron called me to pick up my scooter and explained in detail everything that was worked on. I love this place and I will continue bringing my scooter here.

This place is solid. They let me come in before they were technically open, showed me what bikes were available, I picked one and was on my way in about 20 minutes.
Friendly and fast. I took out a Road Glide (Special?)… it was in great shape, looked beautiful… I think it cost about $ 225 for 24 hours and that included most of the insurance options.

This review is solely targeted at the service dept. and my overall customer experience as I didn’t buy the bike through Route 66. I bought it through a private seller who purchased it there a year back. We wanted to get one more under warranty service on the thing.
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Brought in a Genuine Stella with under 1k miles on it. Speedometer and rear brake light stopped working. Also, the check engine light was flashing and the front brakes have an obnoxious squeak to them. (Note: the check engine light seems to be a known bug by Genuine, but added it to the mix anyways, just to be sure it wasn’t something else)
Coming from Downtown (a hike), I cruise it over to Marina. Right off… warning flags. As soon as I announced myself as someone not buying a bike, it’s like guest-​interest plummeted. I was told I would be helped. I wandered the small store unattended for about ten minutes. (Literally, not another soul in there mind you. Just me and a guy behind a computer.) So strike one there — there’s nothing more off putting or just plain rude than someone not being made to feel welcome.
Anyway. I give them the breakdown of the problems, I ask them how long the work should take as it wasn’t offered to me in the natural fashion it should’ve been. I was given a general window as they need to get in there and see if new parts need be ordered, etc. I believe the quote was inside of two weeks. Fine and fair enough.
(Coming from DTLA, I had another Chinese scooter worked on through SCOOTER DYNASTY (also Genuine Buddy/​Stella dealer). Everything was done same day; tire changes, tune up.)
Either way, all good. The work was being done under warranty, no major problem. (Although it was a frustrating push & pull — that I don’t care to outline — getting the guy (who was actually the guy both myself and the prev owner talked to over the phone) to have the work included under the warranty. Again to make that clear, we called this particular person three times in total; every time we were told this arrangement, my dropping the bike off, would be completely fine.)
Anyway. Let’s jump forward. I don’t hear anything in two weeks. Nothing in three weeks. I finally call and they tell me they’ll call me back in a few hours. They don’t. I ring again six hours later right before they close and they then tell me they are in fact waiting on a new speedometer. Fine. Okay. What am I going to do about it anyway, right? I’m at their complete mercy.
Now I won’t belabor this point more than it needs, but this little act keeps up for another few weeks. Apparently there’s yet ANOTHER part they needed to order (a sensor for the check engine), this one coming in overseas as the Chicago HQ didn’t have it — you might be asking yourself, why wait until NOW to order it…? That would be a great question, but at this point I just want the damn bike back so I can be done with these guys. (And to be 600% clear, I’m not THAT customer checking each and every day, hour on the hour. We’re talking a total of 3 – 5 times, ONLY after a suggested delivery date wasn’t met. I’d say I was a HELLA COOL CUSTOMER, actually.)
So a full six weeks later we get a call — Finally, they take the initiative to communicate! — that she’s ready to pick up. I Über it all the way to Marina (again, from DTLA) and then I’m told that final part to fix the check engine light isn’t installed. That should be done tomorrow, I should come back tomorrow. I think the service kid senses my frustration as I say screw it, we’ll do without, to where the guy working on the bike/​tasked to wheel her out of the garage says he’ll do it real quick. (So it only takes five minutes???)
The kid that prematurely called me disappears, this new guy shows up, brakes squeaking to high hell on his arrival. I check to make sure speedo is working (that’s all I really cared about), it does, I zip out of there. I don’t get but about 20 feet before the check engine light does its little blinking warning thing, just like before. So did they fix it… or even try? Can’t say.
So to summarize:
–6 weeks to tend to a few paltry things (btw, why not just pull a speedometer from another bike on your lot???)
–In terms of ACTUAL SERVICE, they actually fixed 2 out of 4 things (thankfully, brake light was changed)
–Awful/​horrendous/​unconscionable communication at every step of the way — and this is the one that irks me more than anything. Act like you CARE! You’re the one getting paid, are you not?!
–Laissez faire attitude as soon as it seems I’m not buying a bike
I’ll stick to SCOOTER DYNASTY moving forward. Maybe folks in the Marina are used to that abysmal grade of «service» but any-​/​everyone I’ve mentioned this horror story of a tale to is shocked how a place can be so out to lunch yet keep in business.

I needed a new rear tire on my scooter. I called them at 11:00 in the morning and by 1pm, I was back on the road with a new tire. They even washed my bike for me! They have me a great price too. Tim helped and was super nice and came through on every promise, right down to the new 90° valve stem to make for easier fills in the future. I will definitely be going back here for all of my service! Thanks guys!

I rented a Road Glide and Electra Glide a few years ago for a holiday in the US, the price was competitive, the service perfect and I have not found anything that was not perfect .
Glenn the owner of the route 66 is a nice person who follows you personally and try to please all your (reasonable) requests .
I rented many times motorcycle or car in the US for my holiday but the route 66 has left a positive mark in my memory, and if in the future I will return to Los Angeles and for whatever reason I had to use a car instead of a bike I ‘m going to route 66 just to say hello and thank you for the service given on that occasion. I hope that the translator has complied faithfully what was said .
Luca from Italy

Update to this prior review. A day after my last review my fiancée’s Vespa’s front brake was squeaking (the one we paid to replace). We told the people at this shop and they said that it would just need to wear in. 7 months later it’s still squeaking daily and we brought it into a vespa shop this week and they told us the front brake pad was never replaced like this place had charged us and because of that the rotor is now ruined. End result being we have another $ 200 bill because we originally took it to this place. At first I gave them 2 stars but because of this extra bill to fix what they did wrong I’ll downgraded that to 1 star. We originally went here because of outstanding Unilocal reviews however most of the reviews seem to be wrong or posted by friends.

I purchased a scooter from them about 2 years ago and it is running great! I tracked my MPG for the first year and it really does get over 80mpg.
I get it serviced there when needed and it continues to run great. At my last service a few weeks ago, I had a front rack put on and it comes in handy.

If i could give a negative star I would. I have been a long time supporter of the shop and I have sent many people to them as well as promoted them at various scooter events in Los Angeles over the years. I have heard of many not having a good experience with them, but for the most part my experience had been just OK. That was until today. And let me say, I have never actually written a BAD review for anyone. Not until today.
The customer service I received was HORRIBLE. I had my scooter shipped out of state and received no communication from the shop regarding when it was going to be shipped, who was shipping it or any tracking information. When they said they would call with an update, they did not. When I tried to request this info I was told the following:
«I have WAY more important things to work on than you’re little Metro»
as well as (this is where it gets really good!)
«ITS SIMPLE. DROP OFF YOUR F***ING SCOOTER, PAY FOR THE SHIPPING, AND WAIT FOR IT TO ARRIVE… WHY THE F*** DO YOU FEEL THE ENDLESS NEED TO STAY IN COMMUNICATION OVER SOMETHING SO F***ING SIMPLE… ARE YOU REALLY THIS MUCH OF A CONTROL FREAK– THERE IS SERIOUSLY SOMETHING WRONG WITH YOU
YOU ARE AN OVERLY NIT-​PICKY, UNAPPRECIATIVE, INDIVIDUAL… WHO DOESN’T KNOW HOW TO SAY THANK YOU WHEN SOMEONE IS DOING THEM A FAVOR»
The rants and numerous emails like this started to come in. I have obviously cleaned up their language, as they did not. The emails went on to say
«YOU ARE A TOTAL F***ING C**TY B**CH– I SHOULD HAVE TOLD YOU TO F**K OFF — F**K YOU C**T»
Everything you see in CAPs is a direct copy and paste from the emails. No favor was ever asked of them. Glenn took it upon himself to over promise and under deliver and in the process sold himself short. That is a bummer, but not my fault. No customer no matter what should EVER be treated in this fashion, NO MATTER WHAT.
So, should you want to be over charged, given ½ the service you deserve and then cussed out to all extents, this is the place for you!
Unfortunately, there are not many scooter shops in Los Angeles, but I would do ANYTHING to not deal with this company. AVOID AVOID AVOID!!! Or go there and know that you are rolling the dice with this company.

Bought a scooter tire (only store that I called out of 5 that had it in stock). Brought in my wheel, they had it installed by the end of the day.
Dropped it off at 12:30, told me it would be ready by 5 and that they would call me. It came to be 4:30, so I called them, and was told it was ready. Pretty sure they just put it on real quick after I called, because it was being washed after I paid for it, but whatever – it was done when they said, right at 5.
Appreciate that they also do work on Kymco scooters.

Dropped by here today after work to get a new rack and case installed on my Lance, and got it serviced as well. Everything was done in about an hour and they even washed it off afterwards. Everyone at the shop was friendly and helpful. Love the decoration of the place too!

Great work

Really nice knowledgable people, great service, cool place. Love it all around!

I went here because of the great reviews, but I didn’t experience what I hoped for. I had dumped my scooter and wanted to bring it in for a once over to make sure everything was OK, along with addressing some other issues. I walked in and the guy working wasn’t in any uniform/​nametag and wasn’t behind the counter and didn’t say «hi can I help you?» so I was already thrown off not sure who I was talking to.
When I explained the situation he told me the mechanic wasn’t in and wouldn’t be til Tuesday, as if it were common knowledge. But he came out to look anyway.
He continually gave me crap because it’s a Schwinn (Chinese made), saying I was lucky it was running so the idle problems were just to be expected. Very snooty and just rude. He just made me feel like crap for my scooter. I’m sorry I can’t afford a Vespa! They’re as expensive as a car! Someday I may get one but until then I’d expect at least some respect.

Bought a used scooter today very happy with deal. Dealt with Paul. Will write more later

I’m changing my review because after some face to face conversation I have realized that they are good guys and that maybe I was a little standoffish. They were actually nice enough to replace my bald back tire and charge me later for it. Much appreciated.

These guys are great here! I hate when I go into a shop and the sales guy always tries to show off and out smart me. Not these guys. I feel like they teach me what I need to know. Really nice guys and a huge verity of scooters and motorcycles to rent or buy. They even have bicycles if you are looking for something to cruise the boardwalk with.