T-Mobile

Just left the MDR T-​Mobile store. I’ve been putting off this trip because I have a terrible history with cell phones. This T-​Mobile location (and William the sales associate) changed all of that! He was both pleasant and knowledgeable and I left the store with a great phone that works! (unlike my last Verizon Phone Store encounter. Hey T-​Mobile – give William a raise and a promotion!

Really great. customer service, friendly staff. I have to say the staff in this store make it worth going to.

This store is awesome with excellent customer service, friendly staff, and all round good deals. Much cheaper than Verizon or ATT. I was in here about 8 or 10 times for 2 different phones and was treated like royalty.
Does this store get busy at times? Yes. Do you have to wait at times? Yes. Do the employees take their time with all customers? Yes. Try going in an off hour.
I looked at the other reviewers who gave bad reviews. Come on, do you really think a store
employee would yell at a customer? Get real. To the guy who wanted phone service overseas: Of course you need to change a sim card when you arrive overseas. I did that in Germany and it was both quick and easy.
I did change from T-​Mobile to Verizon as I work at times in downtown Long Beach which is a dead spot for T-​Mobile. Not the fault of the store in MDR.
If T-​Mobile had better coverage, I would happily switch back from Verizon to T-​Mobile.

Just had a great experience with Devon. I came in for an upgrade and we hit some technical difficulties that took some time to figure out. She and her team stayed after hours to make sure my pone was all set up and I was good to go. Everytime I come here it’s a great experience :)

Wow. What an awful experience. I went here with my father to help him with a phone situation, on 6÷14÷15. All 3 people working here were like robots. The main guy helping us was not friendly at all, it was like pulling teeth trying to get info, and he did not wish to make eye contact with me at all. The other two ladies had a «whatever» look in their faces. There were some important things we needed to figure out about transferring data and some complicated things to figure out about apps, I just now added a star because he actually did something helpful about the shipping back of a phone, and he smiled! Other than that, feel defeated during this visit here. I am used to people at cell phone stores being super friendly and helpful– but I am ATT.

Amazing experience! I was assisted by Kandice, the most knowledgeable and professional mobile retail associate ever! Thank you Kandice for helping me find the right mobile solution and device! Now, as for the rest of you… what are you waiting for? Go see Kandice!

My husband and I went into the store to get information about trading in our phones, getting new ones and changing our service from Verizon to T-​Mobile.
We were assisted by Devan Brockington. She was outstanding, patient, and very helpful. She was extremely knowledgeable about all of the things we wanted to find out and she did not rush us at all. She explained pricing details in a clear way and helped us decide what phones would be the best for us according to our use on our previous plan. Devon is definitely an asset to T-​Mobile and I would suggest that you ask for her when you go into the store.

Go to this store. Employees are great. I had the good fortune to work with Devan. She is very knowledgeable and explains everything so clearly. I have just bought my first smart phone ever and I felt so confident in my choices because of her.

The staff here deserve 5 stars because they are friendly and helpful. As a specific example, the speaker on my Android phone stopped working completely so I couldn’t hear callers and they couldn’t hear me. Dweh and Casey solved the problem — one of the apps I had installed disabled the speaker. We reset the phone to factory settings and the problem was solved. Really good problem solving and patience on their part.
The 4 star rating simply due to T-​Mobile as a company in general, not this specific location. Basically, you get what you pay for. When I had Verizon, reception was fantastic on my phone. With T-​mobile I notice a lot more dead zones. Then I was paying twice as much for Verizon. My wife got tired of the phone reception with T-​mobile and switched to Sprint on someone else’s family plan. Her reception is much better now. I’m still stuck with T-​mobile on our family plan, along with her parents. Maybe her parents and I should be rating my wife along with T-​mobile.

I was assisted by Devan who was very patient and very knowledgeable
Great customer service and care
Thank you again

All the personal at this location were terrific except for Dweh. We had a brand new Amazon phone that my daughter got as a Christmas present. She was very happy with it until Dweh just proceeded to badmouth the phone and what a piece of shit it was. If I were his boss I’d give him a warning and if it ever happened again I’d fire him. Does that convey how awful I thought his behavior was???

So I’d start out by saying this: if you’re considering switching to T-​Mobile, don’t do it. As a company, they’re a complete nightmare to deal with. My service is sucky in some very important places. (Hiking trails around LA… LAX…random parts of Santa Monica…) Verizon was a million times better.
That being said, I stopped by this store today because I wasn’t getting ANY SERVICE AT ALL. For almost 24 hours! The guy in the store was friendly, quickly changed out my SIM card, told me to wait an hour and my phone would be perfect. He said that sometimes your SIM card gets «attached to one cell tower» or something like that. Okay, fine. An hour later, it wasn’t perfect at all. Two more 20 minute calls to T-​Mobile finally resolved it. Annoying. So the people in the store are friendly, but T-​Mobile as a company has a LOT of work to do…

I haven’t been a T Mobile subscriber for long and the only reason I haven’t left them. The manager Mike and his people. That being said I’m not sure than can save a cluster F$&# of a company. Seriously, they need to get there act together. The people have been and continue to clean up corporates mess.

Absolutely loved the staff. Walked in to purchase the new HTC M8 and left with a new phone plus a lower bill. Denise was amazing. She was attentive, knowledgeable and even entertaining. I appreciated her efforts to reduce my monthly cost while not sacrificing my level of service.
While Denise was setting up my new phone I had the pleasure of also speaking with Devan. Two thumbs up. She worked with another customer that was unsure about what phone would fit into his extended pocket of tricks (he had lots of phones already that he supposedly swaps out frequently). Despite being a flip flopper, she was patient, friendly and light hearted the entire time.
Denise and Devan make a great team. I highly recommend visiting this particular store and have officially declared it my go-​to spot!

Just left this T-​Mobile and had a wonderful experience dealing with Devan. She was just excellent from beginning to end. I had one line, wanted to make it a family plan and bring one phone over from another service. Walked out an hour later with 4 new phones and am super happy with everything!

Bad experience with everyone except Denise, she helped alot. Manager mike and the other young guys dont know there head from there a**. Better to not deal with them and call the customer service line, they are not motivated to try and make as much money up front and be useless later. Sorry dont mean to rant but wow, «hate much guys »? Call center 100% better, wait no 300% better than instore d bags. Now ill give it to you im probly just upset because the poor little millennial didnt get his way but remember the customer is always right. Hope this helps save you time and a bad experience unless you are opening new lines they will treat you like the plague.
Keep up the bad work guys…

*** C’mon TM, our relationship is becoming bittersweet. ***
After one year of service do I still prefer you over AT&T? Yes.
Yet do I see some areas where improvement is needed? Yes.
Your mobile phone order fulfillment process pretty much sucks.
I ordered a new phone last week with overnight delivery because
I lost my phone. You upsold me on the latest and greatest phone.
Fine, but make sure it gets delivered next day. No problem, right?
Wrong. Instead I get an email next day that this fancy dancy phone
is on backorder. (0_​o) I said that I needed a new phone NEXT DAY!
So I canceled the fancy dancy phone, then visited this TMobile store.
This store has all the latest phones in stock and ready for customers.
Jake took care of me right away and reduced my calling plan as well.
Now that’s great service … 5-​stars.
But what happened today … 1 week later? Factory still sent me that
fancy dancy phone that I had canceled last week. Imagine if I actually
waited to receive this phone when it was promised overnight. WTF?
Now I must return it and get these credit card charges reversed also.
Note to TMobile Order Fulfillment: Your process is obviously broken.
Now that’s poor service … 1-​star.
*** Tip: Always make orders here (in-​store) whenever possible. ***

Oh god how much i love this tmobile store. I have always had my doubts about tmobile stores customer service since i here so much bad things about it but this one was amazing. As soon as you walk in you can feel a friendly vibe. I needed a new phone (since i’m tired of my iphone’s screen cracking on every drop it goes through.) They narrowed down the best phone for my needs. I went for the galaxy s3. And in less then 20 minutes i was out on my way. Ask for stuart! he really is hands down the best.

I purchased a prepaid SIM card kit at
and after I received it, I realized that it did not come with an activation code that I needed for the SIM to work. So I headed to this T-​mobile store to get one. There was a person in front of me so I had time to look around the store. I had eyed the Activation Kits (that contains the codes) to the left of the counter.
When my turn came, this salesperson (his last name was Kim) says too bad «yesterday was the last day they could sell the activation kits alone as ordered by T-​Mobile HQ». He then tried to sell me prepaid phone kits that I didn’t need. Now, I had done my research before I went to the store and I knew he was pulling my leg. He probably realized that I didn’t believe him so he proceeded to take down the Activation Kits on display and stored all of them under the counter. He even said: «I should have taken them down earlier.» I left.
I then went to the next T-​Mobile store that I know of (the one closest to Costco on Lincoln). No fuss, no questions asked… I got what I needed. I was so happy about the service that I bought a few more $ 30 prepaid refill cards. I figured I would need them anyways and wanted to give the business to the nice guy.
I realize these guys work for a commission but they don’t have to blatantly lie to their customers. Shame on you!

I have been in and out of this store so many times over the past few years it never occurred to me to write a review.
Here it is! This is a really good T-​Mobile location!
Colleen has always done a good job when I’ve had issues or problems. I went here to buy my first smartphone, that little baby lasted a over a year before I accidentally dropped it in water, when I went to ask about what my insurance covered Colleen was awesome. She covered the details of the claim process and double checked my coverage to make sure I was covered. Great JOB!
Later when I changed to the iPhone I called the store to find out about switching to an unlocked phone. Almost immediately the guy on the phone told me that it would cost $ 20 to get a mini-​SIM card fot the iPhone. Well when I went in the store Davon was very helpful when I mentioned the cost she mentioned that my current SIM card could be cut down to fit my iPhone… Saving me $ 20!
In person great service, over the phone meh! Therefore only 4 stars!