David’s Bridal

This place was terrible. My sister (the bride) had her first appt double booked so by the time she tried on 3 dresses the girl next to her who had a different consultant tried on 6 dresses. Then thy double booked her fitting appt so she got bumped. They sent me the complete wrong bridesmaids dress and when I called they acted like it was my fault.
The store manager was suppose to call me and never did. They clearly don’t care about customer service.

OUTSTANDING!!! I am in a wedding this Friday and am pregnant. As of the Monday before, I can no longer zip up my size 2 bridesmaid dress! I called my local David’s Bridal in California they located a size 4 in Iowa for me but they were closed. The next day, the opening manager Mina exchanged my dress, called the Iowa store, and had them pull it to overnight to me. They could not be more helpful, patient, courteous and polite. The dress arrived Thursday morning and was a perfect fit for the Friday wedding! I cannot say enough for the outstanding customer service I have received. Thank you SOO much!!!

I am the maid of honor in my fathers wedding. We ordered my dress in grey, they sent it in beige… Then when I called the store to have it fixed, it took them 4 weeks to get it replaced, and I had to pay an extra 18 $ to have it shipped from another state on top of it — being that this was their mistake, I wasn’t happy. After I got the right dress, I call to make an apt for alterations, I called 3 times and the phone rang for literally 5 – 10 minutes each time, no one answers. I understand that it’s August and its key wedding time, but they need to be more organized and have someone who answers the phone. Either choose a different location, or better yet, go with a different company. This David’s is unorganized.

Do not under any circumstances go to this store. They are beyond rude and refused to help one of my bridesmaids who was getting fitted for her dress for my Chicago wedding. David’s Bridal told her that they would only measure her if I had ordered the dresses through them. Little did they know that I had an appt for this saturday at a Chicago location to order my junior bridesmaids and flower girl dresses; well not anymore! It’s bridal industry ettiquette that a bridesmaid should be able to get measured the same as a groomsmen should be able to for a tux. So unprofessional. They told my bridesmaid to try Victoria’s Secret. What is this, Pretty Woman?! Big mistake! Huge!

The trying-​on experience of my bridesmaid’s dress for my friend’s wedding was very smooth — the staff were on time with my appointment that I had pre-​booked. The check-​out experience was wonderful. The new manager Stacy did everything possible to honor current online promotions as well as have my dress shipped to me because I live out of town. Couldn’t have been an easier or more pleasant experience.

We went here looking for bridesmaid dresses and our consultant was extremely rude. She would disappear for 10 – 20 minutes then run back and cut in front of me to zip and hook dresses. It wasn’t like she was trying to be helpful either, it was as if I wasn’t allowed to do it myself. She also kept eaves dropping into our conversation and offering her rude opinion on what we were saying (I just told my sister when I got my veil they said floor samples are the same price as brand new even though they have been worn, which is the truth on all accounts, and she interrupts me with a super rude tone «well we sell from the floor so it’s not like they have been around forever». Ok? I wasn’t arguing, or trying to get a discount on my already purchased veil, I was talking to my sister and not her!!). The store wasn’t even busy, there was maybe one other girl in there looking at bridal gowns so there was no need for her attitude or for her to disappear then run back to us for 5 minutes and be rude then leave again.
I would not recommend this store, at all! Go anywhere else if you want to have a fun experience picking out your bridal outfits.

The only good thing about David’s bridal is having bridesmaids able to have access to their dress when they are across the US. When I went with my mom to try on some dresses I shared my sales girl with another bride whos appointment was before me. I went mid week so it was not crowded with «bridezillas» I was introduced to my sales associate and told to browse and she would be back (we saw her for maybe 5 min, total time in the store a hour)…after picking out 3 dresses. I carried all of the dresses to my room and my mom helped me into them. I’m OK with not being bothered while shopping but at least stop by to ask me for sizes ! I couldn’t remember where half the dresses were to change sizes. We left to go to a non Walmart bridal store.

We received great customer service the day of our appointment, as my bridesmaids were searching for dresses. That’s about where the positive experience ends. The store is rather unorganized and it seemed as though there were constantly different people on staff. The store manager was kind of harsh and not overly friendly; primarily to her own employees. I found her employee reprimands to be uncalled for, given the fact she was doing this in front of customers. There were a few miscommunications over the course of the 6 months leading up to my final visit, but nothing that couldn’t be handled. The dye job on my bridal shoes was terrible and I didn’t even wear them. The shoes couldn’t be exchanged because the style had been discontinued (not even 5 months after purchasing them). Their return policy is ridiculous, but the selection and prices are decent.

I officially began my gown shopping yesterday, and had my bridal appointment with Lindsey. Prior to the appointment, I went onto the shop’s website and added my favorite gowns to my account, which were then printed and pulled during my fittings. The shop only had maybe 4 or 5 of my 9 favorite dresses though :(
I was strapped into a bra and slip, then began my fittings. Lindsey was a great help: very sweet, helpful, and offered lots of advice and answered my questions. Two other gals at the shop, Michelle and Sarah, stopped by frequently to offer their advice as well and give me feedback on the dresses. I found a mid-​thigh length dress to wear post-​ceremony; I fell in love with it online and I can even wear it for other occasions. Of the full-​length gowns I tried on, I only liked one of them, so then Lindsey and the gals started putting jewelry on me, plus veils, shoes, and headpieces. For a first-​time gown shopper, I think this move was a bit too much and was probably what made me want to wrap things up.
I deducted one star because I kind of feel like the gals weren’t really listening to me. I did not go into this appointment with the intention of finding «the dress». I only wanted to try on gowns to find what style and fit I like. It was so much information though! I mean, why not pull all of the dresses from my favorites list instead of pulling things they think I might like? I kind of felt that they were pushing me to go to the «traditional» route with a floor-​length gown and the pile of accessories, which I don’t want. I knew I wanted the short dress, and I had to mention it a few times before it was pulled.
Overall, I received great service from all of the gals. My consultant was helping another bride as well, but it was no issue. I did find my short dress that I absolutely love (it might even wind up being «the dress»)! My only complaint is the large amount of information and gown/​accessory possibilities that were thrown at me; I only wanted to get my feet wet and I feel like I was dunked! If I were going to the traditional route, my visit would have been perfect; however, my fiancé and I are taking a more casual and low-​key route – the simpler, the better.

We had a family outing for my sister’s wedding dress shopping. Carmen was our consultant for the day. She was great — she listened to my sister’s likes/​dislikes on anything she tried on, and from there took all the good parts of the previously-​tried-​on-​dresses and came back with an incredible dress that looked like it was just made for my sister.
Now, yes, I realize Carmen is a salesperson. However, she would point out if something that the family liked was over budget, and really stayed in the price range of what my sister was looking for.
And, in the end, we all started crying when my sister tried on that perfect dress, and even Carmen shed a few tears. She was a great consultant, and really added to the daunting task of wedding dress shopping.
David’s Bridal does have many types of dresses, in many sizes, in stock. You could see women of all shapes and sizes in the entire store trying on wedding, bridesmaid, prom dresses (not all at once, of course!). Makes the process much easier, so you have an idea of what the dress will look like on your body.
Great experience, I highly recommend it if you are in the market for bridal/​bridal party shopping. Also a fun shoe selection, Vera Wang gowns and shoes, and some fun bride/​groom tees, tanks, hats, etc.