I was welcomed into the store immediately upon arrival and the sales staff quickly found out my needs and were ready to assist me. My account was evaluated and they were able to find a way add value to my plan as well as put me in a new phone that met all of my needs with work, home and school. I recommend Go Wireless to everyone who carries Verizon or who is thinking about switching. The whole staff is willing to work with you and make you feel valued as a customer.