Arrow Fence

I didn’t have a chance to use this company. The woman that answered the phone was less than courteous. She asked where I was located and never said anything about not servicing the area. Then she asked me the size which I am not sure about and am sure I underestimated the then she told me they don’t service Worcester (they are in Marlboro) was totally dismissive and rude and hung up. They lost out on a few thousand dollar job.

We recently purchased a new fence from Arrow Fence Company in Marlboro Ma. and could not be happier. Thank you to Jake Sullivan for the exceptional customer service! From the first site visit, Jake made the whole process a positive experience. He is at true professional, knowledgeable and personable. Jake worked with us to deliver the exact fence we wanted while accommodating our tight time frame. He exceeded our expectations and the fence looks amazing.
A big thank you also to Jake’s crew who removed our old fence and installed the new one. They were hard working, polite, neat and a pleasure to work with. We truly appreciated how they went out of their way to insure our yard was secure for our dog during the installation.
We would recommend Arrow Fence without hesitation. Truly a quality product from an honest local company.

I purchased a fence from Arrow about seven years ago. The fence has aged well, with only a minor problem recently with the gate. I had never got around to scheduling a service call. Recently Arrow was at my neighbors house for something. I asked the installers to give me some advice about my gate when they were through with the job they were on. All I wanted was some direction about whether I should do the repair, or schedule a service call. Instead, the gentleman fixed the gate, showed me how to adjust the hinges in the future in about a minute, without a charge.
In short, this was a customer service experience that could serve as a template for many others. I remain a delighted customer, who will be more enthusiastic about recommending Arrow Fence in the future.

We called for a quote and they came out right away. The quote was totally reasonable and they were out to install in less than a few weeks. The fence looks fantastic, and the gates they custom built are gorgeous and they even took away our old fence. I would totally recommend them to anyone looking to get a new fence.

Very disappointed – the estimate was ridiculously high for the work that needs to be done. The owner came out to give my partner an estimate, was brusque and rude, and quoted a price that I happen to know is double what he quoted a neighbor for removing the same fence (which runs between the two properties). She would never use their services, and neither would I.

5 stars for installation, 0 stars for support.
We had Arrow Fence install a cedar fence around our property in 2010. They did an excellent job of the design (working through a stand of trees), removal of the old partial fence, and installation of the new cedar, and the fence still looks good for the most part. The one exception is a leaning segment of the fence (where we had to reinforce the old fence, too). I have contacted them multiple times (at least 5) over a period of a few months, by both phone and email. On the phone I was told someone would come by and then send an estimate, which I never received. My email was not answered.
It’s very disappointing when a company refuses to support their work, as Arrow Fence is doing. They even advertise fence repair service on their website, but they apparently refuse to repair a fence that they installed.

Highly recommend! Pricing was reasonable, fence looks beautiful. Jake had many ideas to help keep the costs down but without compromising aesthetics. The crew was neat and cleaned up daily. They were efficient and on time. I am so pleased with the results and would definitely recommend Arrow Fencing to anyone!

We called in several fence companies to quote the removal of old fencing and replacement. It was a big job, and the topography of our lot was challenging. Not only is it quite hilly, but we also needed it to be «dog tight» — with fencing flush to the ground. Although Arrow Fencing was not the least expensive, I had the greatest confidence in them after speaking to Jake, the job supervisor. We did negotiate a little on price based on other quotes.
As I said, it was a big job, and they agreed to leave the work site «dog safe» every night when they left. And they did. Debris was taken away on a daily basis, and my request to leave some of the cedar for firewood was accommodated.
I know any muscle man can dig a fence hole — but truly the fence is a thing of beauty. The three gates had to be custom made on site, and they work perfectly. One small detail we didn’t care for (it was actually a mis-​communication between myself and Jake) was IMMEDIATELY corrected. One crazy (and expensive) idea I had Jake talked us out of.
The crew on site where polite and hardworking and the job was started and completed in the timeline I was told to expect. Because our lot actually adjoins five different neighbors (it’s long across the back) the transitions where important and they were beautifully done.
They take credit cards, if you want to rack up points — which I appreciated. Especially since the fence cost more than my first car!!!

I was recommended to Arrow Fence from a classmate at a local dog training facility. My condo has a small fenced area on the front of the property that needed some maintenance.
They were able to come out, and re-​set one of the posts and make sure the fence was secure.
I’m always hesitant on hiring people to come do odd jobs around the house, but, of the people I’ve brought in to do work (the plumber that disappeared at 95% job completion and I had to cancel the check was a nightmare) I felt comfortable hiring these guys.
I also, being a crazy dog person, appreciate that they also have a section on their website where they do kennels and dog runs. I don’t have a yard, but if and when I do, I’ll definitely consider giving them a call to help set up a safe outside area.

I had a fantastic experience working with Arrow fence. The project manager clearly had a lot of experience in his field and was able to help me creatively with ideas for a garden fence and gate as well as a taller fence to block out an unsightly view. The crew was polite, hard working and best of all FAST. They were in and out and the job site was spotless when they left. Unbeatable.

Arrow recently installed a fence around our yard for the dog. The process they went through was great. We were short on time and they came out, gave us an estimate and installed the fence.