BEST WESTERN Royal Plaza Hotel & Trade Center

Friendly staff and good breakfast rooms are very dated and the bed was horrible felt like I was sleeping on springs

Decent service. It was clean and they took care of me. It’s not a top of the line hotel, but I felt safe there. Could use some sprucing up.

Told people they called last call so bar staff could go home early. They never offered me anything. Then they turned off most of the lights while I was finishing my first and last beer. Really poor bar Managmeant

room is soso but breakfirst is SURPRISING！！！！Can you believe thebreakfirst only contains instant noodles？！

If you can get past the rude red head at the front desk it’s not a bad place to stay. Fun bar and everyone is very accommodating.

EXCELLENT customer service here! We had a reservation at the Marriott nearby, who overbooked and we got sent to this Best Western. The man who helped us, his name was A.J., was super helpful and very accommodating. He answered all of our questions and was very professional.
Yes, the décor is a bit dated, but that isn’t the end of the world. The bed was very comfy and the rooms were a nice size.

Lynn from housekeeping is awesome !!! I had a wonderful stay at this royal plaza hotel, when I left personal items behind Lynn from housekeeping was there to locate them, save them and ensure they were sent back to me. Thank you Lynn from housekeeping !!!

I stayed here with my kids for New Year’s Eve. A one night getaway if you will. Pros are that they allow dogs so bring your pooch with you. Indoor heated pool. Basic pool but kids love any kind of pool. The best was they have a video arcade room.
The all star bar/​restaurant was basic beers on tap and full bar. Very friendly bartender. I sat and had a few drinks while the kids played in the arcade room. Room service options were decent and very much below room service prices! Great great young man delivered are food. Very nice.
Breakfast buffet was very clean and replenished constantly. Tons of hot and cold options.
The room was basic. Clean, freezing upon entering but warmed up nicely. slept great, good pillows.. I would definitely stay here again and again. Good deal!

I’m here for work reasons. The stuff was very courteous, and the front desk checkin was lightning fast. Sure, the décor is dated, but it’s not the Ritz Carlton. Most of the hotels that weren’t built in the last decade have dated décor, so apples to apples.
The only real downside I’ve seen is the distance I have to travel from my car to my room. That happens when you’re in a hotel that has 6 floors, however. Well, I guess another downside is the entrance from the road being nondescript. It’s a bit back from the road, so traffic is never an issue.
The room is a nice size, and I like the rooms décor honestly.
Wifi, coffee maker, quiet room, king size bed, nice size TV, bathtub with a bar for disabled people (a huge deal for us). Its good for me. Then again, I’m not wanting what most people want apparently.

Horrible hotel. I woke up with a sore back. The beds are old and uncomfortable. The towels at the pool look like the towels that they use at the drive thru car wash. They are small old. They advertise free breakfast, but you have to pay 6 bucks for a hot breakfast. It took our server over 5 minutes to return to our table with our change. No explanation. The rates are cheap and it reflects the saying, «you pay for what you get.»

Great hotel with an incredibly friendly and accommodating staff. I stay here yearly when Amma comes into town and books out the local convention center.
The front desk concierge Ben has been here the last two years that I have been and is a gem. Really helpful and understands what customer service is all about.

You have GOT TO BE KIDDING ME! The place is creepy. Even though the staff is nice, the hotel is beyond tired and uninviting. We attended a meeting in one of their ho hum conference rooms, and its sad this is in such state of old and tired…

One star for a clean bathroom. Other than that — gross. As others have noted, this place hasn’t been updated for at least 35 years. Lots of water stains on the ceilings and walls. Stopped using the elevator the first day when I noticed the inspection was WAY over due and it made crunching noises on the way up. Door entry cards did not work properly. Heard many complaints from other folks at the front desk about the issue as well. I was only there to attend a convention at the adjacent building (which was also nasty btw). Also, be careful when looking up the address as another reviewer pointed out. It’s Boston Post WEST. We spent 20 minutes looking and finally asked at a gas station. Better yet, DON’T waste your time making reservations! There are plenty of other places to stay in the same area!

I Spent the day there for a work function. The Superlative service we received our Server April made the day bearable. I would definitely recommend this spot for any function needs. It’s a nice clean hotel with plenty of close parking and easy access to I495.

Dear Best Western Royal Plaza, you kinda suck.
Your beds are hard, your pillows are lumpy, the hallways are hot, the AC in our room sounds like a Jake Brake when it cycles off. The jazzy music in the hallways, the lobby, out front, the dining room, the lobby bathrooms, the elevators (make it STOP!) kinda sucks. The 70’s called and the want their bathroom back. The toilet uses about 27 gallons of water per flush yet fails to clear the bowl. The sink is falling off the wall. The floors are not level. The breakfast buffet sucks. How do you make scrambled eggs taste like saw dust?. The front desk people are not very sharp. And yet, you are charging us $ 125 per night for the rooms.
All of this despite the fact that have been wearing my magical tie dye underwears which usually gives me super hero powers. How bad would it be if I were NOT wearing my special underwear? Don’t answer that!

Large, creepy hotel in Marlborough. Think…“The Shining.” Bar/​restaurant on site. Free internet. Pay breakfast. Short walk to shopping plaza with plenty of restaurants and grocery. Plenty of parking, bring your 18-​wheeler.

If you are affiliated with any «sporting» organization, consider other options. This hotel is certainly NOT «royal and harasses the guests that fall into that category. No «servicing» of our room was provided even after requesting it and the service in the café area was the minimum amount of service one could provide while still claiming to be «working».

Pros: cheap (Hotwire), place to sleep, lots of pillows
Cons: not terribly clean, everything is a bit dated, and sorta hard to get to.
Back in the Commonwealth for the holiday and recovering from a broken back I thought it would be a good idea to limit the air mattress nights and get a good night sleep.
Whip out the Hotwire, you say you want cheap, they tell you the cheapest hotel in a certain area app and we were booked.
It’s quite a bit off BPR, in the back, so just keep on driving of you are wondering. Walking in, it’s huge, I just gave it a star because there was a sign that read «no skates or sticks on the lobby». It’s a function hall, reception place to the looks of it. I arrive at the unattended desk.
I wait about 5 minutes and they quickly get my room. Walking into the room I immediately notice the bird poop white spots on the carpet, and was turned off… I am not picky when it comes to cleanliness, but…
The bed was nice, and we were tired and went to bed. Waking up and sitting around I noticed that there were some blond hairs on the sheets… My gf and I have brown hair.
Water pressure was good, towels good and we were waiting around for a friend to show up and they didn’t bother the room, even when we left around 1145 am.
All in all, only a place to sleep.

A colleague and I had a conference to attend here which started early in the day and ended late. So even though we each live just a bit over an hour away we thought given the super reasonable hotel rates we’d stay here overnight and get a good night’s rest rather than dealing with driving.
What I can tell you is the most positive thing about this place is that the rooms are clean and don’t leave you panicking about the possibility of bedbugs. The beds were comfy and the shower was both hot and had nice high pressure. The rooms are extremely moderately priced.
The downsides were much more numerous.
The rooms are dated circa 1980s in décor, the walls are thin, the towels are cheap, the phone in the room didn’t work and the view from the windows is terrible.
Wi-​Fi was inaccessible and cell phone reception was awful.
The hotel was packed with a combination of folks, some like us attending either a conference or a trade show (there is a separate building next to the hotel for trade shows) and an assortment of families from the Metro-​West area who were hit hard with the recent freak snow storm who’d lost power at home and needed a warm hotel in which to stay.
The hotel does allow animals since I met a number of these families without power at home who had come to the hotel along with kids and pets. It was nice to see dogs while there.
As for our conference, we were in one of a series of depressing conference rooms with poor lighting, poor audio made worse because of a lot of occasional outside noise that seeped in and was disruptive.
The room itself was cold. The hotel staff never refreshed the water pitchers in the conference room so we were left parched. The water fountains out in the hallways didn’t work and the beverage machine in the lobby was broken.
The only good news was that the conference itself having nothing whatsoever to do with the hotel and everything to do with the great speaker, was fantastic and I was so glad to have attended despite the poor surroundings.
This is not a hotel to seek out for any other reason but as shelter post natural disaster that makes your own home not fit to live in, or the bad luck of the draw to be attending a trade show or conference that is being held here and needing to stay for convenience. Although we had fun overall, I ultimately wish I’d made the drive to and from my own home.

Do not stay here! Room is not well cleaned. Towels are rags with barely any threads. Room is very worn out. Gross…
Bathroom barely neatened up after housekeeping came and certainly not cleaned.
Bed old lumpy and many springs sticking into you.
The coffee maker was still dirty from the previous occupants.
Old TV with terrible fuzzy picture.
All for over 100 per night… Totally not worth it. I could have gotten a better deal in Boston!
This place is Just Awful.
Bar/​restaurant food was greasy and over cooked.
Breakfast buffet was either not well cooked and seemed thrown together or it was dried out and overcooked. The runny eggs and under cooked meat (Bacon and Sausage). Stale and dried out bread.
After this two night experience, I will never stay in another Best Western.