DN Van Lines

Called to request a single piece of furniture be moved from one room to another– in Marlborough (the town in which the company resides.) Wanted to charge me for four hours. Ridiculous.

I recently used DN Van Lines for a 50 mile move after being referred to them. It was great that I was scheduled for the afternoon but then they asked to reschedule me for early morning. Being under a tight time frame I took them up on the offer. They were right on time and polite. Always good news when the price was a bit lower than quoted.
Again, having moved before and watching movers I was not impressed. They are strictly movers. There was no care what so ever with my belongings or the property. The hardwood floors on both ends had some obvious scratches (gouges) in them and they never told me. I found them. Over the years I have worked hard for what I have as furniture and the quality of it. They put some chips and scratches in a few pieces, never told me. It was a rainy day but nothing was put over the furniture to protect it nor did they use any of the blankets that are used by other movers. One small pretty storage unit with wicker baskets was so wet everything had to be taken out and dried out. Surprise, never told me.
Overall I was not happy with the lack of respect they had for my things or my property. Shows lack of pride in workmanship and attitude. For these reasons I would never recommend them. If you value your possessions find someone else.

DN Van Lines was easy to talk to and extremely transparent in our initial fee quoting conversation. The movers that arrived were friendly and worked very efficiently. The only fee that I didn’t anticipate paying was a few bucks for extra packing tape — I didn’t have enough. Everything else price-​wise and service-​wise was right in line with expectation.
One item was slightly damaged during the move — people make mistakes. DN Van Lines’ management team was incredibly responsive and helpful to immediately pay out a quick claim!

Anyone who has completed a long (er) distance move knows how stressful it is. Packing & moving are two of my least favorite things on the planet, even with years of experience. I was flooded with information when pricing out my most recent move to Boston from Central NY. I finally had to make a decision & went with DN Van given their reviews & BBB accreditation.
The salesperson was pleasant enough. I emailed him to inquire about pushing my delivery date back a day, but never received a response. I’ll take half the blame because I didn’t call, only wrote. That being said, he promised to call a couple of days before pick up to solidify all of the plans & didn’t. I had to call the office to verify everything the day before.
The movers were scheduled to arrive between 12 – 2:00pm. They called around 1:15 to say that they would be there in 45 minutes, which they were. It took a little over 2 hours for them to load the truck (2 bedroom apartment — I packed everything myself). They brought a truck that was WAY too big for the inventory I provided & I knew I was going to be charged for it. The truck was rented from Penske, which I found a little odd, but whatever. I wrote a check & they were off.
I was told that my belongings would be delivered the next morning between 9 – 10:00. Another reason I went with DN Vans — they could deliver with no wait time. Would have done it same day if not so many miles. So, I trekked out to Boston that night, got up the next morning, & waited. Anyone on the entire East Coast knows that 9:00 AM is the worst time to drive into Boston, but I gave them the benefit of the doubt. 10:00 rolls around & I have not seen or heard from anyone. I again had to call & inquire. The receptionist gave me a song & dance about the traffic, but someone would call me when they «got close.» That call never came, but the movers did (same two men). They arrived around 11:00.
Everything was unloaded in around 90 minutes. I shelled out a few more hundred dollars & thought it was over. Here comes the oddest part. I stopped one of the guys to tell him that there were two small trash cans & a dehumidifier in my living room that were not mine. The head guy says, «no, they are yours.» Um, no they aren’t. I stood in complete shock as he explained that only my stuff was on the truck. I again said no & the second guy jumped in with, «I remember picking them up on the island in your other kitchen.» Wrong again. I didn’t have an island & these aren’t my things. My final straw was when the first guy opened the dehumidifier to show me that, I don’t know, it’s been used? Like that proves it is mine. I couldn’t engage in the lunacy any longer & they left the items. Sorry to whomever lost their wicked wastebaskets & dehumidifier. I tried! They also left one of their t-​shirts on my front stairs, but whatever.
I ended up paying close to $ 600 more than they quoted me, but haven’t really dissected the bill yet to know why. So far, I have noticed two chipped pieces of furniture, but haven’t found anything broken yet. I will update this post should I have jinxed myself just now. My wardrobe boxes look like Shrek jumped on them so those are a mess. Who knows how that happened there. On a positive note, I will say that I’m a big plant person & these guys took all of my plants w/​o giving me a hard time about it. All & all it was an OK experience. They were not super professional, but got the job done. I think any good business reaches out for customer feedback after they provide a service so we’ll see if these people do. After two weeks, I won’t hold my breath.

I hired DN to help me move a client’s belongings on March 5, 2015 from his old apartment to my storage unit in Needham. I had the movers, two very nice men that I am sad to say I can’t remember the names of, meet my assistant in Malden. They were on time, polite to my assistant, considerate of my clients’ belongings, and quick.
I met them in Needham. They were cordial, even letting me take pictures of items as they rolled them out of the van, and quickly unloaded the van. All the goods were well taken care of, and well packed. I believe the price I paid was even less than what I was quoted.
Throughout this process, the movers were on time, and communicated with me by phone their location and estimated times of arrival. They were always on time.
My only complaint is that I was not told I needed to pay by check, and was charged a 5% penalty for using a debit card. The movers suggested I call the office to have this reduced or removed, and it was reduced to 2.5% once the office worker told me I had received an e-​mail notifying me of this fact, which I in fact had. I wish that this had been verbalized, but I also wish I had read more carefully, so I am not deducting any stars for this.
Overall, very happy with them.

We thought these guys would be great-​some good reviews had been written about them-​and they have SOME good things about them (punctuality) — but, they most definitely do not care about your belongings– they SMASHED and shattered 2 of those plastic storage bins –destroying the wall they smashed hem into, and, destroying several items inside these bins. They also broke 2 items that were not boxed-​one was a relatively expensive floor lamp.
My husband even tipped the guys generously hoping this would encourage them to take care of our stuff the 30 miles they had to drive it. I can’t believe he did this even though I told him about the wall damage and relayed to him that One of the guys told me they were supposed to be 3people on the moving team, not just 2, and that this lack of one person on the team is what caused our fee to be about $ 300 higher than it should have been. also, one of the guys on this two person team kept taking frequent smoking breaks, causing neighbors in our building to not only complain about the smoke coming in the building, but the fact they had taped open three doors of the historic building — actually breaking one of the locking mechanisms is on the door. The delivery team two days later was much nicer and much more careful. In fact, they were the ones to point out the broken floor lamp to us. However, they continued to cover up the severely damaged crates/​contents-​even though items were falling out of the holes of the damaged crate as they were bringing it in.
The so-​called managers of the place were notified and offered us a measly $ 100 to cover the approximately $ 700 in damage they caused to our personal property and the building we had moved out of.
We should not have to pay for their Poor planning in their provision of a full crew (3 guys-​not 2) is not our fault we should not of had to pay for it. Plus, that was not at all what my husband had agreed to with the management when he set up this move. Don’t use these guys — go with a larger, more responsible company.
One of the guys on the move-​out team was very nice, and both of the guys on the move-​in team were OK as well-​but, they DID break stuff. The fact three of these guys had a decent personality brought my rating to two stars. Otherwise this would be a one star review.

Wonderful service! The two men who moved our furniture were awesome. Ron and his partner (unfortunately I can’t remember his name!!) Worked so hard and were extremely polite, friendly and professional. They worked fast and efficiently. They moved all of our things out of our second floor apartment into our new home on a rainy cold day. Everything was wrapped and covered appropriately by the movers. They even assisted with moving our washer and dryer out for the people we sold it to as a courtesy. They were right on time arriving in the 8 – 9 am window provided by the office. Before they began the process they went over the contract and answered any questions we had. There was no damage or issue with any of our furniture or fragile items. Dan in the office who set up our appointment was professional and super helpful. He answered my multiple questions over email and over the phone. I was really happy with the service. I absolutely recommend DN Van Lines.

The movers arrived on time and were polite, well spoken and worked quickly. The office team was really helpful in making a reservation and responded quickly. All in all a great experience!

We hired DN Van Lines to move my mom from her home in Florida to Massachusetts (to an assisted living facility). The guys who packed up the house arrived on time and did a decent job packing. It was difficult to find out exactly when it was all going to be delivered on the other end, but it seemed like a reasonable time. The guys who did the delivery on the other end, were also personable. My issue is not with the staff. Somehow, only one piece of furniture survived the move. The wooden furniture arrived in splinters and cannot be repaired. The Ekornes recliner (the only chair that my mom can sit in comfortably) was bent beyond repair. Other items arrived soiled and bent. It was a nightmare. The stress of having to move my mom all this way and having her few treasured items wrecked just put us all over the top. When I talked with the manager he said that since we did not buy additional insurance that they would only reimburse us for 60 cents per pound, which came out to be $ 105. And they might clean the soiled furniture and carpet if he thought the quote was reasonable. After some back and forth about possible repair, he ended up offering us $ 500 for about $ 3000 worth of irreparable damage. Thanks but no thanks. I would like to meet the people who did this and ask how they would feel if it happened to their mother. All that aside, do you really want to run the risk of your furniture arriving in a pile of rubble?

I hired them at the end of this year and they did what they said. Got a good initial quote from them they were under the time they said they would. I’m slowly starting to packing my things now from the move.
The staff doing the move was friendly, responsible and seemed like they cared for my items (when most of it I think is junk! ha!). But they arrived on time and did a good job in my opinion.
Moving is possibly one of the WORST things to do in the world, and they did a good job making mine stress and back pain free for me.
******UPDATE*******
So since my first move a few years ago, I’ve used them a couple times since, and I’ll take them down to a 4 star review from my original 5. Overall, this is a quality shop and I was overall pleased with the service and everything they offered for moving. Again, moving is literally one of the worst things human beings can do, and to have somebody do it, it truly is amazeballs.
So I’m knocking them down to 4-​stars for a couple of reasons:
1. They can be a bit pricey, but I think they generally offer a bit more service, both pre-​and post move, from other companies that I’ve worked with in the past, so it has its pluses and minuses. And…
2. Couple of times they broke a couple of miscellaneous items during the move, but they were misc stuff and easily replaceable. I was able to talk to management and have them replaced or whatever, so it worked out in the end.
Overall DN is a good option if you are looking for a move. They have good dudes that work quickly. Having been a mover at one point in my life during a college summer, I know how shitty the job is, so I appreciate their hard work. Thanks DN

This was the third time I had hired DN Van Lines as my movers. They had previously been my movers twice before, and the price was right, and the move went very smoothly, no problems… so I thought «why not hire them again».
This third time, everything was going great up until it was time to make the payment. I had 2 separate piles of cash, one was $ 343 which I was using towards my new rent payment, and the other pile had $ 30 which I was going to give to the two movers as tip.
The move had actually only taken 2 hours to perform, but since there is a 3 hour minimum, my total came to $ 311, so I thought a $ 30 tip should suffice. One of the movers went back into the truck to start it up and head back to the office, while the other mover finished up paperwork with me. I was filling out the comment card (explaining what a great job they had done in the past and how great they always are), and handed him a check for the actual move, and cash for the tip.
Note: On the paper receipt where I signed, it was stated that a 10−15% tip is customary, but not required. I handed the mover the cash tip and told him to split it with the other mover. He said thank-​you, and drove off in the truck with the other mover.
Later that night when I was organizing my bills I had discovered that I had accidently given the mover the pile of cash containing $ 343 and not $ 30! I was obviously very upset because I was depending on this money to put towards my rent. I called the office, but it was afterhours so I left a message on the answering machine explaining what had happened and asking them to call me in the morning.
I then remembered that I had the cell phone number of the mover who I had handed the money to because he had called me earlier asking for directions. I called him, but he didn’t pick up. He then texted me stating how he didn’t recognize the number. I explained to him who I was and what had happened. He had agreed that I overpaid and stated that I gave him only $ 143!
This is not true, but I wasn’t about to argue, I was just happy that he had acknowledged what had happened and he suggested that since he would still have to get the money back from the other mover (because they split it), that he and I call the office and explain what happened to the owner and perhaps he can write me a check for the money I accidently gave, and the two movers could pay the company back directly the next time they are working.
I called the office again several times that morning explaining what the mover and I had discussed. The gentleman answering the phone said he would speak to the owner and have him call me back. Later that afternoon around 2 PM, I still had not heard from anyone and was getting anxious as my rent was due that evening. I called DN Van Lines again, and spoke to the same gentleman who had said that he spoke to the owner and the owner said nothing can be done. I asked to speak to him, but was denied. I tried explaining how everyone in the party acknowledges what had happened and that this was my third time using this company, and surely some compromise can be reached.
The gentleman (who will remain nameless) said it is up to me to contact the movers directly and get the money back, (he then gave me the personal cell phone number of the other mover) and hung up the phone.
I immediately called the other mover and explained what had happened. I even offered to drive to his place which is 1.5 hours away to get the money, but he kept making excuses, then finally said «It is too late to ask for the money back» and hung up on me.
I then called the original mover who I had spoken to and told him what the situation is, and he said he would write a check for a mere $ 55 and leave it at the office for me to pick up on the following Monday. I told him how I was upset that he took over a 100% tip on a 2 hour move that only cost $ 311, and that his good judgment and moral fibers didn’t suggest him to question the hefty tip, to make sure it was not a mistake. He stated that they get tips like that «all the time», I then reminded him that on the receipt it said a 10−15% tip is customary, not 100%, and so I know that he should have questioned the amount.
Regardless, on Monday I asked if he had dropped of the check, and never heard anything back from him since. I called the office to verify, and they said no check had been dropped off.
I am EXTREMELY upset because I have used this company three times! I literally got the cash pile mixed up WHILE writing a positive review for them! I wasn’t even allowed to talk to the owner, and the staff was extremely unhelpful. They heard my message on the answering machine, yet never called me the next morning.
Everyone acknowledged that overpayment had occurred, yet nothing was done about it. $ 343 is a substantial amount of money to me, and the moral decisions that were made by DN Van Lines customer service staff, movers, and owner is appalling.

DN Van Lines just completed a small move for me from Wayland to Northborough. I arranged the move from California, and the entire experience was excellent – from communication with Scott about pricing and scheduling, to the professionalism, politeness, and efficiency of the movers, James and Tazh. James called me with a question from the pick-​up point so we could avoid any misunderstanding, and they made a point of introducing themselves to my elderly aunt at the delivery point before they started their work. This is huge; it made her feel very comfortable to have them in her house.
I recommend DN Van Lines highly.

I’ve used DN Van Lines for 2 moves now, and they’ve been great both times!
I spoke with Scott on the phone a few weeks before my first move, and he told me exactly what to expect and how I could set up my apartment and belongings to make the move go as smooth and quickly as possible.
For both moves, the movers arrived on time and were very professional and respectful. They worked hard and efficiently and let me know exactly what they were doing. The movers had furniture pads and covered my wood and fragile items and all of them arrived in the same condition. Brad was my move leader for both moves, and he was familiar with my old and new apartment buildings, so he knew exactly where to go and how to handle the buildings.
They bring all of the dollies and equipment needed, and were a lot cheaper than some of the other moving companies that I called. All of the movers have at least 5 years experience (2 of my movers had over 15 years!), so you know that your movers know exactly what they’re doing. I highly recommend them!

My Father and I hired DN Van Lines recently to move just across town. About a month before we moved, someone came out to appraise the job. «No problem» he said, «This will only take a few hours.» On moving day, they arrived right on time. We had about 90% of our belongings packed, clearly labeled on all sides as to where they belonged, and labeled with «Fragile» where needed. The other stuff that wasn’t packed got thrown into boxes with little discretion as to what it was or where it goes.
We were moving into a brand new condo, and already I have hundreds of dollars in repairs because of all the dents and scratches in my brand new walls and hard wood floors. A desk was destroyed during the move. Several items have yet to be found that will cost me another few hundred dollars to replace and I am still not done making trips back to the old house to get everything they left behind.
The person who appraised the job a month ago completely underestimated the amount of time it would take to do the job, the number of men needed, and the cost. We were told a few hours, it took over 12 hours. They sent 3 men, we really could have used at least 5, and the price doubled. The 3 men who showed up were pretty nice. One worked like a dog, one drank coffee and smoked and the other one wanted to chat.
All in all I am rather disappointed. Not angry… just disappointed. Kind of bummed out that I have to spend all this extra money on home repairs on a condo that has been in existence for less than 2 weeks and replacing damaged furniture and missing items. But whatever… live and learn I suppose.

I was very impressed by this company. The quote I got from moving from the Worcester area to the Boston area was great, the movers did a great job as well. I had a brand new bedroom set and they showed up with bubble wrap and blue cloth. They brought their own tools and disassembled the bed and then reassembled it at my new place. They did everything very quidkly. I was a little nervous about fitting my box spring mattress up the stairs, but one of the movers asked me if it would be okay to push it up and over the railing and thankfully they were able to fit it up the stairs!
I would definitely recommend them to my friends and would use them again for my next move!

Pros:
— Friendly staff with prompt attention
— Competent hard-​working movers
— Transparent billing, slight underestimate of hours, but within acceptable range
— Competitive pricing
Cons:
— Movers don’t use any (blue cloth) furniture pads at all! Expensive items like a piano were wrapped many times with thick paper wrap. However, the couch, (ikea) bed, were just thrown onto the truck without any protection
— Driver, who in most moves is in charge and controls cadence, seemed to be rushing to get the job done (a plus if all you care about is hours billed), and didn’t care for my stuff as much as I would have liked
— Driver was on his (bluetooth) cell phone most of the moving time. I can understand that the job maybe boring, but it didn’t make me feel that they cared much about the job
— No itemized bill of lading and final check through to see that all items have arrived. This is standard with a large carrier and helps makes sure you have all your items upon arrival. How would you know that 1 box out of 200 was missing unless this happened. (We were missing a glass vase upon arrival and didn’t realize it until later.)
Overall, I get the sense that with moving, like with many other things, you get what you pay for. We chose DN because it was highly rated on BBB was significantly cheaper (3K vs 5K) than the major carriers like United, who we used exclusively before.
However, the cheaper price tag, comes at a price as mentioned above: not padding everything up, hasty moving, and not knowing for sure whether everything arrived.

DN Van Lines gave me a great quote for a recent move from the North Shore to MetroWest. They were friendly and courteous when I discussed it with them and did what was agreed upon in a timely manner.
The owner of the company called me personally to check that everything was hunky dory.
I’m happy with them.

I hired DN Van because they had the least complaints with the BBB than any other mover I received quotes from. They were actually the highest quote I received, too.
Based on what I had, they said it would take about 4 hours. They took 8. And as such, they were over $ 200 more than the quote. The movers were strong, young guys. But I overheard them goofing around on the truck and after about 10 minutes one of the guys said «alright, we’ve gotta stop this or we’re not getting a tip». Not exactly what I wanted to hear… and not exactly what I wanted to see.
The only reason they didn’t get fewer stars outta me is because everything was in tact during the move and no bumps or bruises to my stuff. And at the end of the day, that’s what you hire movers to do.

I hired DN for my move recently and was not satisfied. (I should have been suspicious when all the highly rated companies were booked, but DN had availability). We had problems with the move and the customer service left a lot to be desired.
For positives, the guys arrived on time. We were told between 8 and 9am and they arrived at 8:15.
First, the move took much longer than quoted. We were quoted 3 – 4 hours for the move from our small (600 sq. ft.) 1 bedroom apartment. We were told the guys would disassemble the furniture, but we did this ourselves (except for the bed). All of the boxes were packed and ready to go when the guys arrived and we had an elevator in the building which we thought would speed up the process. After 3.5 hours they were still moving stuff out of the apartment! By the time we got to the house that we were moving into we were so fed up with how slow it was going we had the guys unload all the boxes into the main floor rooms and decided to move them into the correct rooms ourselves.
For the most part the guys were fairly professional, except for when one of them was asking people outside our building for cigarettes! Ummm stop worrying about smoking and move the stuff please?!
When we started unpacking our boxes we realized one was missing and called the moving company to leave a message for someone to check the truck. After 4 days of being told that they were checking the truck (not sure why it took 4 days to look in a truck) we demanded a response and they finally informed us that they couldn’t find it and there was nothing that they could do about it. I realize that we might take partial blame, we did label the box alcohol/​shakers/​pitchers… but its convenient that was the only box that was «lost». There were a few other minor items that were broken (a couple of glasses in boxes labeled fragile) but that could have also been due to the packing so we aren’t putting blame on DN for those.
DN’s customer service was not helpful and extremely slow to respond.
Lesson learned, don’t label boxes with alcohol/​shakers/​pitchers and DON’T use DN for your move!

I’ve used these guys twice in two years for my previous moves.
The only negative about them is I feel like an absolute wuss when I see how much of my stuff they can carry by themselves, and it’s not like I’m some weakling myself.
Anyway, everyone from the customer service reps to the movers are very professional, efficient, and super friendly.
On my last move, they even took the time to assemble my bed, eventhough I told them not to worry about it… and of course, they put it together better than any of the times I did it myself. (I got used to the squeeking every time I got in it. I figured it was just, you know… from use… annnyway…) AND they even repaired my end tables which were always wobbly (!)
I don’t plan on moving for a few years, but next time I do, I’m calling these guys.
Now if you excuse me, I’m going to get back to doing some 60-​lb. arm curls…98…99…100…