Holiday Inn Hotel & Suites Marlborough

My husband is a platinum member and so am I. He already made his review last year when we came here for christmas and ended up staying 3 days. Well this time we were coming from a 3 day stay in another holiday inn in hartford — CT (great place too). This Hotel is great, there is a game room, and the swimming pool is not bad. I love Marlborough so i imagine me and my husband will be coming back. Which brings me to my only one problem. The Hotel front of desk staff. Don‘t take me wrong they were all good to me but one person. He checked us in for christmas, checked us out 3 days after. And again for my displeasure he was there to check us in last feb 21 and out feb 23. He never recognized us for our platinum status or greeted us for any of that matter (he didn‘t even say hi upon our arrival). I‘m not sure if they had breakfast there cause he never told me about it. (again that is common procedure I am not asking for special treatment only to be treated as a human being). The only thing he said was: (pointing his finger to my husband) «is this an open container? we cannot have that in the lobby only in your room» that was so RUDE i don‘t even know where to begin. What is the matter with you? You cannot point at people, or tell me what to do in my own room, and most importantly: Half holiday inns I have been too served me with wine upon arrival and none, i repeat, NONE of them EVER told my husband to go back to his room because he had a beer in the lobby. It is a private property and we are GUESTS there! We were given a room in the first floor, we had at least 30 stays in holiday ins in the past 2 years, putting me in the first floor was a first for me. Went on to ask the same person on the front of desk why could not be relocated in another floor cause I hate the idea of my window being accessible to anyone walking in the parking lot. I was said «we are full». This is when my husband brought to his attention that he wasn‘t feeling ok to the way he was being treated by this one guy to which he replied not with an excuse or apologetic at any ways. There is a big parking lot surrounding the hotel front side and back. We have pictures of all of it proving there were not more than 6 cars parked there. But not getting relocated or recognized or greeted wasn‘t my biggest issue, but the rude and unprofessional way that David, from front Desk treated us. We will be back David, many times to come, and I hope you change your attitude. This is the first, and I hope only time, I had to go as far as citing someone‘s name on a review, but it was just that bad. Also just another little message to the management about the pool area: There is no hot tub in there so we need to rely in the heater system to stay warm. It would help a lot if your cleaning staff didn‘t leave either the door, or the windows open every single time they go in there. Still my place of choice, I have family and friends in Marlborough, and i will be coming back many times.

This is one of my favorite holiday Inn now. The place is beautiful, the swimming pool with that wooden finishing is just amazing, the hotel has a restaurant with a bar inside and you can also enjoy a game room. Yes they have a game room lol The room was just great, i had a complete kitchen in it, plus it was a 2 bedroom room so i dont even know what to say. That is why i only travel with holiday Inn, because of great hotels like this one here. You must try it.

I would not recommend this place. We were in town for a funeral and we had booked three rooms at this hotel. The hotel lobby was nice, but the rooms were really gross. My room smelled like old beer, there was black spots stained on my sheets as well as someone’s black hair. I was totally grossed out by this. The other two rooms that were booked were in okay condition, but the following day when we got back to the hotel none of our rooms had been made or cleaned. We complained to the front desk and they said nothing except that they could come up and clean them now. I was shocked by their customer service. Shocked by their room quality. I would never stay there again.

Hotel rooms are a bit dated. Bathrooms were remodeled and look nice. The indoor pool is OK and main reason to stay. Wifi has been pretty poor. Don’t even think about streaming. Webpages take minutes to load. Lucky to get 100kBs after work. Overall the place is over priced (outside of the pool) for the quality. Rooms are professionally cleaned. Hotel staff is good.

Traveling in the area for business and was booked at this hotel. I give the two stars because the place seems to be in adequate condition and clean enough. However, thus far, the stay has not been great.
Issue 1: while checking in, my coworker was offered his bonus points for being a platinum member, but I was not. When I asked, the lady at the desk scoffed at me.
Issue 2: I asked if they had coffee in the lobby. She quickly pointed me to the bar where I could buy a cup. I said if I had to buy it, I would walk over to Dunkin and buy a decent cup. She then said she did has some coffee available, but only decaf.
Issue 3: I tried to hook up to TV via HDMI. TV allows me to select input, but it doesn’t appear on laptop. This is not a laptop issue as I was just connected via HDMI a few days ago at another hotel with no problems. I called the front desk to inquire if there may be an issue with the TV (though I suspect they simply block its use) and the guy at desk said he doesn’t know anything about HDMI or tvs. He could send someone from maintenance up. I say okay, wait two hours and call back down. He then tells me the maintenance guy is on a shuttle run (really?) and will be back I a few minutes. When I inquired as to why he did not come up earlier I was told he was very busy. When I asked why he didn’t just tell me that earlier or call my room back to let me know so that I wasn’t sitting there waiting, he simply repeated that the maintenance guy was busy. He said he would be back in a few minutes and he would send him up. No show over an hour later and I went to bed. Went to front desk following day upon return from work to follow up on the issue of hooking laptop to the TV and was offered a phone number for (I think) the company who does their wifi or something. It was suggested they would be able to help me if I was willing to call them.
Issue 4: Was going to be heading out a little later than normal this morning, so I decided to order room service for breakfast. I called last night and asked if the credit card option they offer on the bottom of the for would allow me to pay by credit card when the food is delivered. I was told yes. When the food came this morning, the person wanted me to sign for it to be charged to the room, which I can not do. I explained that I was told that she could take my card or I could just sign for it then go down and pay for it later (which, by the way, defeats the entire purpose of getting it delivered to my room and paying extra for such service!) Though she offered to take my card and have them ring it up, she pretty much refused to do so.
In general, the more I see of the hotel the less I agree with my initial impression of being generally in good condition. It isn’t terrible, but there are definitely things that could be repaired. Walls and elevators are banged up. Trim on the elevator door has been broken off and reattached with some random screws all at the bottom rather than having it repaired appropriately. Oh yeah, and the elevator inspection certificates are EXPIRED! My toilet runs for a good three minutes to refill the tank. The A/​C in my room is terribly loud at times. Last night, about half of my channels on the TV said no signal. So, not only could I not watch my own shows from my laptop on the TV, I couldn’t even watch what I wanted on the TV.

If I could give this hotel zero stars, I would. Upon entering the hotel we were hit with a wall of heat & musty odor. We arrive to our room where one thing was worse than the next. First, our door didn’t shut properly, it had to be forced, which only left me thinking how secure it was to keep people OUT. Being a young woman with a small child in the room, it left much to be desired. Second, the room itself was NOTHING like the pictures looked like on neither their website, nor
in which I booked based on the «great» reviews. It was a dinghy looking room with barely any updates other than the TV. The bathroom towels were already dirty upon going to use them, which was, in itself, enough to make me squirm. In addition, the toilet was not cleaned at all, which had remnants of SOMETHING on the seat. To add, the outlets on one side of the room didn’t work at all, and were loose making me fear a fire hazard. Also, the lamps switch wouldn’t work, leaving us having to unplug it from the wall to get it to shut off. The beds were quite uncomfortable and I honestly checked the bed for any critters, due to how unkept the room was. Had I known that it would be such a terrible experience, I would’ve paid the extra $ 30 and stayed at Embassy Suites down the road where family was staying. COMPLETELY different environment. I’ve stayed in many Holiday Inn’s before, and NEVER have I had such a downright disgusting and horrible experience. My advice? Go elsewhere!

Nice place in a great location. We were here for two nights in August. The staff is friendly and helpful. Our room was clean and everything was in working order. There was a fine view of the lake across the street. And the WiFi here is free. I have never been able to understand those places that charge for WiFi/​Internet. To me, it’s a utility like water and electricity so it should be included in the rate.
We received a free drink in the bar with our reservation — it only applied to beer and wine but who’s complaining about free? Breakfast in the restaurant was good and our server was very pleasant and accommodating.
The second night they charged us a higher rate than they did the first night but fixed it immediately when we called it to their attention.
So, all good for us. We’ll be back on our next trip to the area.

Well maintained, in a beautiful location. Plentiful eateries around.
Breakfast is on the house. Wi fi connection could be problematic sometimes.
The only issue I had was with the cleanliness. I understand that there’s construction going on, but then it’s always nice to tidy up the area around the reception. That put me off. So I’m going with 3 stars.

I was staying at a competing property but found this place to be $ 50 a night less. I thought «I will try it for 1 night». It was good. I ended up staying the whole week there and saving the company hundreds of dollars. The only small issue is heat/​Ac. I stayed in winter and unit worked hard to warm the room. But that was a very minor issue. Will stay with you next time for sure!!! 5 stars

Stayed here two nights while being in town on business. They must have been pretty full because I got booked into a wheelchair room. Not that I’m complaining. Wheelchair rooms have the best showers and *plenty* of room.
That said: the room was clean and the desk staff was very courteous. The on site restaurant (Lago Grille) left a bit to be desired, though. Again, staff was nice but the steak, while properly cooked, was doused in salt, along with the mushroom sauce and the mashed potatoes. At least the salad was fresh and crispy. But the food is why I knocked off a star.
One more plus: free wifi.
So, not a spectacular hotel but a good place to rest your head. My honest rating would be 3.5 stars, but Unilocal doesn’t do half stars.

I was up this way recently for a wedding, and my family reserved a block of rooms.
Some of us were early for check-​in, and our rooms weren’t ready. We asked if we could drop off our bags and just come back, but the guy at the front desk instead shuffled around room assignments so we could get into rooms. The staff here was all VERY friendly and accommodating. Housekeeping said hello, the front desk staff wished us well as we were off to the wedding, and somehow someone convinced the bartenders to keep the bar open until 1am the night of the wedding. The service and attitude rivaled nicer (and more expensive!) hotels I have stayed at.
The rooms themselves had minor issues. The sink in my grandmother’s suite kitchen trickled. The fan in my bathroom didn’t work. There was peeling wallpaper in places. The water was way too soft, though that may be a town-​wide thing. Otherwise, the rooms were nice enough and very clean, with no evidence of bedbugs, so the minor issues really were MINOR.
We did check out the breakfast buffet one of the two mornings we were in town. It has all of the basics, from eggs to potatoes to pastries, and it’s all pretty ok for $ 10. If you’re a pickier diner, there is a menu available for breakfast, and it has quite the selection and giant portions. Of course it is not the most amazing meal you will ever eat, but you get bang for not a lot of buck. If you just want a cup of coffee, that’s complimentary.

Nice room, clean and quiet although very close to the highway. Excellent bar within the hotel, nice selection of local beers. Not your typical Bud, Bud Light, Miller Lite, Coors Light affair. Friendly staff at from desk and bar. Will stay here again next time I’m in the area,