Macy’s

Good selection of home goods, clothing and competitive prices with coupons, efficient service, clean, bright, well-​organized store, etc.

No one knows where to shop for girls size 12 cloths. Asked two people in girls. They were nice and this was their dept. it was disorganized

This Macy’s is extremely better than some on the South Shore, and very comparable to Natick. The cashier in the men’s department, near housewares was so funny, yet fast and helpful as well. The store was very organized, yet seemed a bit «picked over» (–½ star). Overall, good store, and one of the best Macy’s I’ve been too.
** minus another ½ star, their website says they are at «601 Donald Lynch Boulevard», but it is supposed to be «627 Donald Lynch Boulevard», according to my receipt and to the woman I spoke to on the phone **

Never had a bad experience at any macys/​This is one of my favorite stores to get everything for the family in one go.
If you are macys member chances are you swill get the best deals around. Most important of all there cloths quality is solid. I have T-​shirt 8 year old which still look great compared to other cheap shirt for old navy and target which barely last you a season.
I think 1 more elevator in this store would make it even more easier navigate.

One star all due to the watch department for people just to get two watches sent out for repairs. Plus it did take over an hour to do so!!!

Popped by to pick up a few things for my upcoming honeymoon. Just needed a couple pairs of pants and some neutral tops.
They must have gotten an enormous shipment that day because there were huge temporary racks everywhere and piles of clothes on each register area. I was waiting on line with only two people in front of me forever until they finally called someone else over to start ringing.
First she rang up my items including one that i hadnt chosen but had been sitting on top of one of the piles of clothes by the register. When i called her attention to the error she removed it. Then I used my «thank you for sharing» card for a portion of the order. She then informed me that I would have to use my Macy’s card to pay for the rest of the order because I had used the «thank you for sharing» card. Then she changed her mind but it meant she had to void the order and start over. I had an American express gift card I wanted to use. She told me she didn’t think they took those and handed it back to me. I told her it’s just like an Amex and we should try it. Lo and behold it worked!
And not for nothing because i certainly want people to be able to express themselves and feel good about what they wear but this girl was wearing an enormous pink sequined bow in her hair that looked like a costume. I don’t know if this is the look Macy’s wants to shoot for.

Good lord. There seemed to be plenty of people working but no one interested in proactively assisting me… unless you count the girls working at the fragrance counter. If you come within 10 feet they are very interested in helping.
Unfortunately, I wanted to purchase something from a different department. I performed my online research and had my interest narrowed down to three items for which I wanted to look at in person and decide which to buy. The person who finally assisted me at the jewelery counter was one of the most miserable retail workers I’ve ever encountered. I feel like that statement should be extra impactful since I worked retail for a while and had some pretty miserable co-​workers sometimes.
I almost walked away due to her general nastiness, condescending tone, and unwillingness to let me look at more than one item at a time. I really wanted to buy the item though and didn’t want to go to another Macy’s and risk it not being in stock.
Of course once this creature had my credit card in hand, she attempted to be delightful. Gag me.

Stood at the Lancôme counter for 15 minutes before anyone noticed me. There was nobody at the Lancôme counter. There were papers advertising a «free gift» but when I purchased the item I was told i’d have to leave the item there and come back on a certain day to get the free gift. The girl told me nothing about the primer I bought and made no effort to offer me free samples of other products. She put my primer in a bag and handed it to me. At
you get points and tons of free samples when you buy something. Next time I’ll wait the few days and buy it from
Epic fail Macy’s.

I went to Macy’s to find a sofa for my new apartment. I was excited to see that they were having a sale. After walking around for at least 30 minutes we went to find someone who could help us purchase the sofa we wanted. We went to a nearby register and asked the woman working there if she could call someone over for us. After calling the «main office» she hung up and told us that «No one could help us today» and offered to take our name and number. A whole store and not one person could help us? I found this very strange. So I called the Macys main number to order by phone. The woman on the other line «couldn’t find the couch» I was looking for. At this point I was extremely frustrated and tried to reach out to Macys by email to let them know of the experience I had. Betty, the manager, apoligized and let me know that the furniture manager and associates were out for a training seminar. And offered to make up for my poor experience. Needless to say I looked elsewhere, and still could not find a sofa like the one I fell in love with at Macys.
So I made the mistake of going back. Kathie was able to help us the night we went in and we were able to put the order in. There was an issue with my Macy’s card (of course) so I had to get that taken care of by the credit card department and come in the next day. Today I went in to finalize my purchase. I had all necessary paperwork. I walked in and there were customers looking at furniture, but again no associates to help. I went and asked the same woman as before to call someone over for me. She again called the «main office» and hung up telling me the person who was supposed to be working «called out» and no one could help me. I let her know this was the second time this has happened to me and told her they need more help in the furniture department. I sent another email to the manager letting her know what had happened.
I think I will take my business elsewhere.

Not the selection of other Macy’s, But Linda and Bob, my origins fav and Jeffrey in shoes… Well what can I say. Macy’s always has great sales, but if you need a broader selection, Natick or Auburn are your stop.

OK so first off… I love Macy’s and you ask, then why two stars. Two stars because of the service I received last night. I was at the mall looking for bed linens and such w/​a friend who is the maven of bed scaping. We were in an underlit section of the store (it was late and I think when the lights start to go out it means GET OUT… very subtle indeed), Now picture it… the well dressed display bed thrown asunder by two reckless customers attempting to mix and match pillow cases and linens. The sales person was horrified… her jaw dropped «we have a visual person do that» as we desperately tried to explain we’d put humpty back together again. We also mentioned a Ralph Lauren displayed bed w/​Ralph Lauren comforter & Martha Stewart sheets was confusing and deceiving as the shelves next to the display bed were selling Ralph Lauren sheet sets which were the same color as the Martha Stewart ones which were on the display bed. I know right. So my love for Macy’s will not falter and I will forgive it and return with my multiple coupons during the multiple sales to maximize my mulitple savings… as most of my shopping experiences have been truly pleasant…

There’s a thrift bundle worth of toss away linens at Macy’s, but behind all of the earth toned advertisements is a deal haus.
I buy all of my jeans here. I only buy Levi’s. I could buy every size and color that the Levi store has to offer, only at a $ 20 bit o savings.
The help is hard to find and registers seem to be placed in aisles between dress shirts. Once found, they are genial folk.
The store is every bit of what you would expect from Macy’s. There are piles of items that you might question how they ever will be sold, and clothes that are passable with the occasional eye grabber.
Who buys Tommy Bahama?

I go here to do a once a year shopping stock up :) There is a lovely lady in the shoe department that is wonderful ! She is quick to find your size and is really pleasant. I will need to get the name of her in January when Lisa and I return.

I’m giving a big shout out to Mario at the Macy’s men’s department. Mr. H and I had a night out to get a couple of ensembles for weddings coming up this summer. We asked «Mr. Andretti» (my spouse’s nickname for Mario) to help us put together the the look we wanted, with the shirt and tie to coordinate with the dresses I plan on wearing. The results were perfect — very handsome and fit Mr. H’s personality to a T. We were also given the sale prices that wasn’t to kick in until the weekend, as long as we pick up the purchases the next day. Hurray for the price reductions! The salespeople were mobbed at the men’s department, but I felt that we were still taken care of very well.
I also appreciated that the boys’ department had the perfect little suit for my son. And at a very reasonable price compared with the Rugged Bear. At RB, the little navy blazer alone would’ve put a $ 54 gouge on my wallet, but I paid a fraction of that for vest, shirt, tie, and pants.
5 stars go to the men’s department. 3 stars for the selection and bleh service in the China department.

Macy’s reputation goes beyond this one store and I’m sure my review will make no difference to whether or not anyone will shop there but…
I wonder how long a person has to walk around a store to find an open register? It took me fifteen minutes to find someone, to pay for a few pairs of socks. It’s no wonder people steal!
When I finally found someone, the woman wrote her name on my receipt and, in monotones, said something to the effect of «go online and complete the survey and tell them what fantastic service you got here today. That’s what we’re all about here at Macys».
Hah! THERE IS NO SERVICE AT MACY’S!