DARCARS Chrysler Jeep Dodge Ram Marlow Heights

I had a less than desirable experience here earlier and gave it a bad review. But I immediately got a response and apology from a manager and am completely happy with their service now. Just the fact that they were willing to make an effort to right a wrong says so much to me. I’m impressed.

This dealership is not worthy of a star. Their customer service in the service department is by far the worst I have ever encountered. I’ve been calling for two days and today when someone finally picked up, the service technician was beyond rude. Chester is very unprofessional, did not listen to what I was calling in reference too, & said, «just bring the car in.» I will never do business at this establishment.

I bought a 2015 Jeep Cherokee here. The sales experience was fine, I got passed on to various people to try and pay me less for trade-​in, which is expected and didn’t «qualify» for their internet price, surprise. one must read all the fine print… So paid 32K for my new trailhawk. 5k mile later I’m in for a new transmission. Initially I called and tried to get it in and was told that the next appointment was like 3 weeks out and I’d have to drive it until then. My transmission gave out completely the next day when I limped it into the dealer. I was called to pick it up a few days later thinking it was ready to go, only to find out that they didn’t have parts and wanted me to drive it until they got parts in… Seriously, the thing was stuck in like 2^nd gear how the heck was I going to drive it? Luckily one of the service reps noticed what was going on and insisted I get my rental back because it was unsafe to drive my jeep. So I went a full two weeks without my vehicle while it got a new transmission.
Fast forward another 2k miles, yes that’s right only around 7k miles now total and my second transmission already has issues. It jerks in low gears and feels like the transmission is slamming into gear and hesitates to take off like it can’t decide what gear to go in. I drop it off (Sunday) the night before my SCHEDULED appointment and wait all day. No call, nothing to update me what’s going on. I had to call at the end of the day Monday (6:30pm) and sit on hold for like 20 minutes, and all the woman could tell me is that it hadn’t been fully assessed to see if my warranty covers repairs and/​or what, if anything, is wrong with it. WTF??? I had an appointment and that’s the best you can do? Not good enough, if I make an appointment and drop off my vehicle you better dang well get to looking at it. I called corporate to both complain about the crappy jeep and the lack of service at this dealer. I was told by corporate that they had a policy that would have allowed the dealer to give me a rental instantly and that they must be unaware… not impressed at all with the customer service here… avoid at all costs!!! At this point the whole issue is being escalated to the corporate customer satisfaction department. I doubt I’ll be satisfied based on my previous experiences.
Update: Tuesday, 4:23pm, another call to the dealer and the service person is unavailable. Apparently no one else can to tell me what’s going on… They took my number so that someone can reach out to me. That’s reassuring.
Update: Chester called to let me know it’s ready at about 6:30PM. Didn’t have a ride at that point to get there by closing (7:00) so I had to wait till the next day. Now I’m sitting here at the dealer and they literally didn’t do anything except change the oil. Two days to change the oil and claim nothing is wrong with it… worse I’m waiting on this elusive Chester to explain what the hell they had my car for two days for because no one else can answer a simple question or even assist in getting Chester’s attention… screw this place…

This review is of the new car sales department. I have not purchased a vehicle from them, but visited to test drive a 2015 Jeep Wrangler. Saw a Jeep on their website and set up a meeting with Desmond. The whole process was very quick once I showed up. Desmond quickly brought the vehicle up front and gave me the keys to take it on a test drive by myself. I really appreciated that because it gave me the opportunity to think about the drive without any distraction. He was extremely efficient with everything else as well. No time wasted in discussing a final price with the manager Mr. Gallart who was very direct and professional. Even though the asking price did not meet my expectations and I did not buy the Wrangler, I would be happy to purchase a vehicle from them if the numbers lined up. Thanks again Desmond.

Terrible service. The employees are on cell phones, talking with each other, and completely ignoring customers. People have been waiting so long to be helped there’s actually a line. When you attempt to ask someone for help, you are told to wait patiently. I expected better service. Not to spend 3 hours waiting to ultimately not be helped. I will NOT be back.

This place is highly unresponsive. I was referred here to speak with the GM by a fellow client who does business with this dealership. After repeatedly calling about 4 times a week for two weeks, emailing the GM once, and each time I was told by a secretary that GM (named Lalin) was busy despite giving the name of the person who referred me (who said great things about Lalin) leaving my callback number several times, and never receiving a call after about 2 weeks, I just gave up. I did business with another reputable dealership (NOT another Darcars) but I can honestly say I would have done business with this one had the GM returned my call to look at a vehicle in a somewhat timely manner, which he never did. I relayed this info back to his old client who referred me, and the client seemed a little disappointed and upset, which they should be. Not only does the GM’s inability to contact me after several attempts show a lack of communication or care and look bad, it also the person who referred me there look bad. I was pretty disappointed but happy I could purchase the same car some place else. I have read similar reviews about a lack of follow-​up communication, not from the GM but from the service department and sales, at this dealership, and I think that is something that corporate or whoever takes care of this kind of stuff needs to streamline and improve at this particular location.

This review is strictly with respect to the service department
Before taking my car to this dealership, i looked up the reviews on Unilocal.I saw that the service center reviews were rated well below satisfactory. But i figured i would disregard those, and give this dealership the benefit of the doubt.
Boy, i should have taken heed to the reviews…
long story short. I dropped my car off for repairs, a week later, heard nothing back from this dealership. so i followed up with a phone call, no one knew what was going on with my car, and after finding out that nothing was being done, I demanded to take my car back (and then i’d bring it back in after they get a clue and order parts. etc.). only to be asked if they could keep the car for another day. they had 7 days with the car, i told them exactly what was wrong (independently verified by another dealership), and all they needed to do was order parts after doing their own inspection. apparently that inspection did not happen, and then i magically get a call back stating that parts would be available in two days…
where was the call the last 6+ days to give me a status update on the situation. the car was fully functional and i could have taken the car back with me and did 1001 other things, but instead it literally collected dust in the dealership’s parking lot.
I took my business elsewhere, and i know i will not be buying a car from this dealership– as i would not want to bring my car in for maintenance to here. In fact, what would most likely happen is that, i would come to the dealership to look at vehicles, if i found something i liked, i would go to another dealership and have them pull the car from the other dealership and buy it there. done it before, not afraid to do it again.

Service center is horrendous. People were very nice but extremely unresponsive. Was told my repair would take one day and am picking it up 3 days later. The only time I got updates was when I called them. Was never told anything besides it should be done today every time I called.
When I got the call to say the car was ready for pick up at 10:00 am I told them I would not be able to get there until 1. Arrived at one and still waited over an hour to get my vehicle because it was blocked in. Again people were nice but execution was an F–

The part came in today, they called to let me know it is ready for installation. Pleased the part came overnight, now to get her done…

I’ve been dealing with Darcars MH for some time. I work with Dwayne when buying my Mopar’s. It’s been a good experience. I have friends in the service dept (Ron), etc. Shout out to Bill (in service) too! He’s been great! Our mechanic (Derrick) is second to none. Derrick has been working on my vehicles for 20 years. As long as I’m around, Derrick will continue to be the guy who maintains my Jeeps, etc in top shape. Thanks Darcars!

Stopped by for a test drive yesterday. Derek, the dealer was very professional. It would be the test drive that I would have planned. Vehicle on time, no pressure, relaxed and more time on the vehicle that waiting or sitting in the desk filling up forms or listening to sales talk. Bravo Darcars.

Bought my 2014 jeep from these guys, I loved the way they treated my wife and I told them what I wanted they quilified me and pulled up with the jeep I own now. The service dept is great but very busy so it’s best to get there early, some people complain but I’ve found most service depts are just as busy. I would recommend this place to buy your next jeep

I had been calling all day in regards to a particular vehicle. I spoke with Eugene a very nice salesman, I explained to him that I had already had been approved for a loan thru a bank that referred me to the dealership. He wasn’t sure about the how the process worked but he would give me call once he got all the details. He called my back very promptly and told me to come on in that my loan documents were fine and all we had to do was test drive and paperwork. I rushed to the dealership after work and when I arrived I was promptly greeted by Eugene, we spoke for a moment and he took me to the car I was interested in and we looked it over. He explained that they were detailing the car and we can drive it once it was finished. He looked over my paper work again and we began the process of completing the paper work. Eugene came back with another credit application and asked why did I have to fill out another application, he said that it was something required by the dealership. I completed all the paperwork in package and completed the additional application «required» by the dealership. Five minutes after I completed the paper work a finance manager came to greet me and took me to his office. The first words out of his mouth were why don’t I want to finance with Chrysler, I explained that interest would be higher than the one I was offered and they would want more money up front. That I would stick to my finance company, He then states that he can get me a better loan thru Chrysler and I asked him what would my interest rate would be and how much down would in require like I said the interest rate was higher and the they wanted 1100 down, when my finance company only required 300 down. I explained I don’t want to put more down because it doesn’t affect my payment; my payment was still the same. At first the money down was required by the bank and then it was to cover the dealerships bank fee. He called in another finance manager and he tried to sell me on the same crap as the other finance manager, they refused to use my loan documents and tried to bully me into their higher rate and more money down loan. They thought because I am young African American woman, I didn’t know much about loans and how they work and they could bully me into their option. I walked out of the dealership so frustrated and I felt very bad for Eugene he was great salesman but he finance mangers were ASSHOLES. I contacted my finance company and will contact the dealership general manager.

Where to start? Everything about my experience with DarCars was horrible, including:
–1^st salesperson who couldn’t answer basic questions about the vehicle & options;
–being repeatedly lied to by 2^nd salesperson about when the car would be available, resulting in me having to drive 45 minutes each way to the dealership, twice, and have 5+ hour waits each time;
–2^nd salesperson gave finance person incorrect info on monthly rate and downpayment — essentially trying to trick me out of more money;
–finance person failed to get my signature on all paperwork & had to come to my home do to complete it after the fact;
–finance person failed to submit paperwork for my license plates & registration, took 10 weeks to get my plates and multiple phone calls on my part;
–finance person failed to submit my insurance info to Chrysler, resulting in me receiving a series of threatening letters saying my lease was in jeopardy — and even after talking to him twice and getting his verbal confirmation that everything was in order, still received letters and had to call directly and give my insurance info;
–failure to return phone calls on the part of both salesperson and finance person, even after scheduling those follow-​up calls.
Again, I couldn’t have had a worse experience with DarCars. I’m generally a very patient and understanding customer; rarely do I feel the need to make a stink about anything even when service isn’t perfect. (This is in fact the only negative review I’ve ever given on Unilocal.) DarCars, however, was so shoddy, incompetent and unprofessional that I feel like it’s necessary.
I love my Jeep — but will NOT be doing any future business with DarCars (even routine maintenance on the vehicle).

The day has been nothing but a series of bad service and horrendous management of a dealership that should take a hard look at itself on what good service truly is. Should have followed the advice of my Maryland roommates and gone to Waldorf. Here’s a recap of my 350 dollar bill for one tire and a safety inspection for Maryland… forgive some of the run-​on phrases etc. since I wrote this all at the dealership…
What was supposed to be a quick 1 – 2 hour safety inspection for switching to Maryland title and registration has turned into a 5.5 hour wreck. Not only did they offer a price of a Maryland safety inspection that was more expensive than other competitors in the region when I called around, but they took hours trying to find a common sized tire to replace on my back tire to meet inspection standards. One truck with my tire was «stuck in traffic» so after an hour and a half (which was how long they said it would take for the tire to arrive) they came up with the following idea: «actually we can get a tire from another place and that can arrive in half the time!»
Other customers in the waiting room were waiting since 7am for fixes. One lady was here for 8 hours only to be told she had to come back because they didn’t have the machinery to fix her recall, so she is here today waiting for service too.
If this is how Maryland dealerships work then count me out ! I can’t even leave for a different dealership because «the inspection was done and you have to pay for our quality inspection with a failed stamp on it if you decide not to get the tire»
Best line was «you were told it would be awhile.» And the sales manager coming out giving out free oil changes to try and make up for it was a nice touch…
When an entire room of customers are here and have a history of bad stories at this dealership it is a huge warning sign.
Another person just came in. She had her service and made a u turn and drove back because a new sound started to appear in her car because of the «service.» She didn’t even make it out of the lot before having to come back. She told the head guy to talk with her in private she was so livid. That’s the mood in this room right now.
Another woman here all morning just asked to leave because they still haven’t even gotten to her recall yet. Forty minutes later they finally get her the keys and also want to try and charge her for some kind of service. One head expert goes into the large corner office because he can’t take it anymore from the customers. She finally got to leave and all of us wish we could leave too.
Finally got out at 2:40 pm…

Shot out to Ms.brenda. But what to say what to say. I went to Dar car for the first time, just to see my options and opportunity of getting a car. I had no idea what kind of car, jeep, and or truck I wanted I just wanted to see my option. But there was this lady. Omg this lady I Recommend you to ask for ms. Brenda The moment you walk in. Not only is it her goal is to put you in a car but she will keep you laughing all the way. I enjoy my self spending time with her. There what some problems on my end but he was so patient and help me out all the way. now I’m and owner of a awesome jeep composs. Thank you and to the team of darcars chrysler jeep dodge of marlow heights keep up the good work: p

Shout out to Mo (my sales guy), Oscar (the finance officer) and the manger in service.
I picked up my 2013 Dodge Charger on Sunday.
It was hassle free and stress-​less.
Everyone who we encountered were friendly and very laid back (my husband thought they were toooooooo laid back).
After taking the vehicle home, we found a few things that needed to be adjusted. I took the car back on Monday, explained my concerns and left the car to be fixed. I was dropped off at the metro by one of the service guys.
The item that I saw hanging under my car was a BAG! They removed it for me.
My oil light was reading LOW — but that was because the setting needed to be reset.
I was able to figure out my other concerns by READING THE MANUAL — go figure!
The only thing that I don’t like — I didn’t get any complimentary services (free future oil change).
I look forward to seeing these guys often to service my cars.

I recently tried to take my Jeep here for a major repair and encountered terrible service.
1. The service agent was not honest about when my vehicle would be able to be seen by a mechanic. He said I could bring my car in at 3pm that day, which I did, but when I arrived, he said it couldn’t be seen because there was only 2.5 hours left in the workday (apparently, they don’t work in the last 2.5 hours of the day). He also wanted me to leave my car there, get a rental car (which I would have to pay for), and he would call me when he knew something, which he said could be several days.
2. He was very vague about the repairs. He said it probably was an over-​inflation of the tire pressure… to which I inquired why it would take «days» to diagnose.
3. I later called to speak to the service manager but was never able to get a hold of him because a) they don’t have voicemail, b) the operator wouldn’t even tell me his name or give me an email address, and then c) she hung up on me when I tried to leave a message with her.
Overall, terrible customer service. I won’t be taking my vehicle there for service and will not be recommending this service repair shop to anyone.

Horrible service from the service center. I highly recommend NOT using this location. This location swindled me out of $ 1000 during my visit. They had my car for Eleven days and never resolved the issue that I brought my vehicle for.

Made an appointment to get recall work done. took almost three weeks for them to get parts then after driving an hour across town and sitting around for an hour, they told us they had used our parts on someone else’s vehicle and we would need to come back. When we returned a month later they had the parts but it was a four hour wait. Thank goodness we found the closest metro