Quality Auto Repair & Towing

I brought my BMW in for repair. They assured me they could fix my car. My oil light was on and my service engine light. The car kept stalling. They did an 831.00 repair, and the next day I picked up my car I had the very same problem. I took it back they told me it was something else now. A mass air sensor. Another 250., and the oil light is still on. They tried to sell me a 92.00 oil change.
I finally took it to a BMW dealer for the oil light. I is an oil level sensor that is bad. This shop appears to me like parts changers. Charged me 14.00 for a 4 oil cap that was not a BMW cap. I feel ripped off. I wouldn’t take my bike to that shop. What a disgrace for any local shop!

This company helped me out with a tow of a motorcycle due to a dead battery. Were friendly, punctual and had the equipment necessary for a safe tow.

I just called this place to get a price on installing an Alternator on my car. Installing an alternator is a standard job. He wanted to see the car and «make sure the problem wasn’t something else.» I said «I know it’s the alternator. I have the alternator. I just need it installed. Can you give me a price on the labor?» The guy was still trying to tell me I had to «bring the car in and have it looked at.»
I said «I’m trying to give you business. All I want is a price on the installation.» He still gave me difficulty. If you call Pep Boys they will give you a price over the phone for this basic repair job. The guy should have said «usually the price to repair this is X but of course if something else is wrong that may change.» He totally talked his way out of business. With a little studying I can replace the alternator but I don’t want to.
I have never had work done on my car there but when someone calls and tells you they need something basic installed don’t make things difficult. Of course if there is something ELSE wrong he can easily say «buddy you said you just wanted the alternator installed. I gave you the price on that however there is X wrong with the car.»
He lost me before he even gave me the quote. He didn’t even give himself a chance.

These guys are just rip off.
Polite to talk to. Dan & John were nice guys to talk to. They offered shuttle service to drop off and pick up. Had to deal with Michael.
The estimate I got is more than double of actual cost. These guys quoted 3 times the price of actual parts. When I provided the option that I can buy the same part for $ 25 instead of what they quoted which was $ 100, the guys was not responding well, saying oh then there is no warranty and blah blah… because he just got busted.
These guys quoted me $ 500+ for a $ 180 job.
Going to get it done from Action Auto Repair.
Beware everybody. Better go to a dealer than this place!

It’s nice that you are polite and professional on this website. However the fact remains that the shop engaged in unscrupulous behavior and I believe you are counting on the fact that you are located in an upper economic area where the repairs will not be questioned. The shop doubled charged and made both parties jump to resolve the issue. You need to get your act together and hire someone that has had at least accounting 101!

This place will rip you off. I was going here for about a year and first sign was when I had to have rear drums replaced because they were «loose», I decided to take it back to Firestone since I still had a warrantee and was told that the drums were fine but they would honor the warrantee anyways. Second time was just recently I was experiencing severe misfires and they «diagnosed» the car for 100 $ and told me i had bad ignition coils, and possibly a blown gasket, I replaced the coils myself and problem got worse so I took my car somewhere else and come to find out it wasn’t either. It was caused by spark plugs not properly installed when they did my tune-​up. I’m never going here again not will I recommend this place to anyone.

This is not your typical auto repair shop, because the inside is actually NICE! AAA rated, clean shop with a fantastic staff, these guys did a great job on my oil change, put in new front brakes, and made sure my car was ready for a long car trip.
They offer shuttle service too, so I was able to get a ride to work after I dropped my car off there, SO convenient! They also have loaner cars if someone needs one.
The prices for tires/​labor were a little steep, but other than that everything was fantastic.

Since writing my last review I was contacted by the manager Dan. He was very eager to correct any wrongs from the past. I never voiced my problems initially so in all fairness I gave them another shot. My vehicle had some lights on the dash and I had no idea what was wrong. Dan took it in and did a very thorough investigation. He was unable to correct my problem, no fault of his bc my vehicle needed a specific scan tool that only Jaguar carried. He left me with a detailed description on what codes showed up so I had no problems communicating with my dealership. Since then Dan has personally contacted me taking a interest in what was wrong with the vehicle. He didn’t charge me a dime and wouldn’t take a tip! That goes a long way bout his character. I have contacted him to discuss any mechanicle problems I’m having and he gives me very accurate imput. I do not plan to have car troubles a lot but it will happen and Quality will be getting my business. Talk bout going the extra mile! They really try for a good customer experience
Thank you!

I just moved down here from central new jersey several months back and was looking for a reliable auto repair shop. The first time here, I just got an oil change and was made aware of a few recommendations on my vehicle. One of the people who worked there actually brought me into the shop and showed me exactly what needed to be done so I know he wasn’t trying to get me for some unnecessary repairs. I told him I couldn’t get them done at that time. Over the course of the next few months, I received letters in the mail and emails with discounts and concerns for the needed repairs. It actually seemed like genuine concern and that’s rare for an auto repair shop. Today, I got work that needed to be done as there was an issue with a tire rod and some fluids that needed changing. I got those done and the car is running real smooth now. On top of the great work, one of the employees drove me back home, and picked me up when the work was done so I wasn’t waiting. As with all car repair work, some is going to be pricey, but I highly recommend this place.

Do not go here. They cost me over $ 1,500 in repairs (after quoting me $ 2,200 — amazing how much the price can drop when you threaten to walk away) for parts and services I did not need.
They replaced my entire cooling system (water pump, hoses, thermostat, and radiator) for a head gasket issue. REALLY?!? Also, who quotes $ 2,200 for a cooling system repair in the first place?
The person I spoke with was extremely pushy and continued to insist that their concern was «my best interest» and «safety» but lets be honest, they had never met me and will never meet me again. Whatever.
The fact that they did not know the difference between a cooling system and a head gasket issue (even I suspected it was not correct when it was diagnosed but being on vacation they kind of had me by the balls) is frightening.
Stay away from this place, very far away.