Enterprise Rent-A-Car

On a whim, my sister and I decided to fly into the U.P., never having been. We figured we could get a rental car upon arrival. The rental car counters at the airport informed us that they had no cars available. I asked about any car rental place in Marquette, and the girl informed me that there was an Enterprise we could try. I called the nationwide number for Enterprise (which was a challenge with nearly non-​existent cell service, ha!) and the very kind gentleman helped me reserve a compact car at a location 25 minutes or so away, in town. I said, «Hey, you’re Enterprise, you’ll pick us up, right?» He informed us that they didn’t do pickups from an airport. No worries, we called a cab.
The cab ride was $ 50 (including tip — reasonable for a long drive) and when we entered the store, the employees all asked why we’d cabbed it — they would have picked us up.
We told them the man told us they didn’t do that.
Rick immediately apologized for the inconvenience and said to Erycka, «Get them whatever car they want off the lot.» We chose a BEAUTIFUL 2014 Ford Explorer, fully loaded. Erycka even gave us a cell charger for our phone. She took the time to explain the car. After explaining we were Yooper Newcomers, Rick busted out a map and proceeded to take a good ten minutes to tell us where we should hike, drive, stay, etc. He then WROTE HIS PERSONAL CELL NUMBER on the map and said, «Call me if you get lost, or if you need anything.»
After a recommendation of Lawry’s Pasties (when in Rome… delicious by the way!) they sent us on our way.
Everyone in the U.P. is friendly, outgoing, and eager to talk about their homeland, but to experience this attitude from a business is something this Chicago transplant just isn’t used to. The phenomenal service was above and beyond our expectations. It was very evident that Rick, Erycka and the gang were TRULY happy to have us visit and to share their knowledge.
Enterprise has just won two loyal customers because of this small office and the caring, professional, friendly staff it employs. They deserve a raise. Truly above and beyond — we WILL be back to the U.P. and look forward to seeing the gang again. I will forever recommend this office to anyone traveling to the U.P.
Thanks again, Marquette gang!
(By the way, if you haven’t been to the U.P. — GO NOW. It’s the most beautiful, friendly, CLEAN place I’ve ever seen. Unbelievable scenery and wonderful locals. I can’t wait to return.)