Cranberry Taxi Service

Awful. Awful. Awful. Will never get into a Veteran’s Cab again. Worst experience of my life.
I had been using yellowcab (no problems). So, Veteran’s Cab was the first taxi in line this time. Ride was fine, the van was awfully uncomfortable.
So the driver gets to my place, and I go to pay by credit card on the machine that is in the car. The driver takes my credit card, and I think he’ll just use the machine that’s up front instead. However, he uses Square — I’m thinking maybe this taxi company uses Square? I asked for the receipt, and he prints one from the car — it says it’s a cash receipt when it prints out and does not include the tip amount — the driver brings it upon him to write in the tip amount himself and say it’s totally a valid receipt (what a joke).
Seems like what he did was sketchy, but when I noticed that I got a square receipt in my email for an amount that was more than the receipt I received from the driver, I felt totally betrayed. Icing on the cake? The driver scribbled something in the signature line — looks nothing like my name/​signature. Fraud. I should have said something. My biggest mistake. He took advantage of a tired passenger.
I call the taxi company. Steve is the person who first picks up. Not helpful. I call back to see what amount they have since the driver assured me that the tip amount would be included. This was a lie. Steve tells me that his dispatcher heard the first conversation and wants to speak to me — she was really nice and agreed that this was fraud/​illegal for the driver to sign my signature. Both she and Steve assured me that the manager would call me back on Monday since they weren’t in on Friday (when I got my ride and called in).
Monday comes, I have to call the taxi company myself and explain the issue to the person who picked up and then to the manager/​owner Bobby. Bobby from the start was not apologetic, did not seem to care about the situation, did not express any sympathy at all for the situation that HIS driver put me in. He told me that I should dispute it with my credit card company rather than offering up a solution other than calling the driver in and getting his side of the story. He also said that he can’t force the driver to do anything because the driver is an independent contractor — so leaving me to think that I need to get my own refund. Bobby offers up the driver’s number and I tell Bobby that I don’t appreciate his lack of concern for this issue. Bobby snorts and tells me that I’m the one who’s been giving attitude from the start — and yes I am, but I am also the CUSTOMER who had to deal with this issue because of HIS company. How insensitive and what a terrible way to do customer service/​business. Incredibly inappropriate for him to think I should handle this situation directly with the driver. Puts me in an uncomfortable position. And no resolution.
Back and forth almost 1 week now. I have provided all the proof that I did not sign or approve of the charge that the driver charged me. Bobby tells me that I should have refused to pay on square. He told me that the driver was supposed to show him the refund receipt, but the driver never did this, and Bobby did not follow-​up with me. You’d think that as the owner of the business that he would want to find resolution to this issue, but no — I’ve had to reach out to him about this. Bobby accuses ME of playing him and the driver believes that I just didn’t want to pay the full amount of the fare — for someone who literally travels for work, I can assure you this is not the case. How hilarious that Bobby and his driver would accuse me of this behavior when clearly the driver and Bobby’s questionable business are the ones in question. Not only should I be refunded for the entire ride because the driver ILLEGALLY signed my signature, but he should have been fired as well. But was he? No. He’s been driving this whole time when I’ve provided proof of his illegal behavior. There is video proof in the van that the manager has not pulled that would support everything I am saying.
It gets better… I get an email from Bobby accusing ME. I’m at SHOCK that the driver flat-​out lied and that the owner believed him. Here’s the email:
«He handed you the phone you scribbled that… may not be your signature but you scribbled that line! HE DID NOT SIGN or FORGE ANYTHING! You complained the whole trip. about $ and traffiHe said fare is higher cause of trafficYou were mad the fare was highYou are blaming an innocent driverYou contest the square they are not illegal. you did not have to hand your card over. Now I have the facts…»
I was tired and didn’t want to talk at all. The driver told me he had expensive tuition — fishing for sympathy. At the end, the driver apologized for the traffic. I said it wasn’t his fault at all. Shocked he’s flat-​out lying now.
This has upset me so much that I will be reporting this business to the Better Business Bureau and contacting police. DO NOT RIDE WITH THIS COMPANY.

Racist Drivers! No he wasn’t White! He was Black! He was racist and ignorant disrespectful and uneducated!
What blew me away was his history education!
Total piece of shit!

Called for a cab and its been 2 hours and no cab yet and when I called the lady told me that nobody was waiting and the driver should be there shortly. When I tried to call all operators are busy couldn’t even get anyone on the phone

I would do 0 stars if possible. I called this company the day prior to when I needed the taxi. They told me they did not take reservations but to call 1 hour before I needed them. So, I called 1 hour before and told them I needed a taxi at 2:45 to make it to the wedding we were going to on time. They told me they couldn’t guarantee that exact time, but they would try to get around that time. 3:05 rolls around and I call them back and they tell me they are still looking for a driver to come pick me up. Needless to say, we ended up driving to the wedding. I would not recommend this company to anybody. They are completely unreliable.

I tried their service once — and they didn’t show up for my morning pick up for a trip to the airport. When I called to ask about the status of my pickup — they apologized and said there was a problem with the reservation and that no one was scheduled to pick me up.