The Johnston House

My mother and matron of honor held my bridal shower here in May. The venue was absolutely fabulous from service to décor. The price per person was not cheap however I’m a believer in «you get what you pay for.» It was well worth it. We had one concern which was a high add on cost per person to bring a personalized cake. When we mentioned our feelings about the high add on cost (extra $ 3/​person on top of the regular rate), the fee was waived. I do not know that they will do this for everyone and maybe there’s a minimum spend to get it waived, but we were extremely grateful. As a stresses out bride-​to-​be, it made my day and helped me understand why this place is so popular. If they treat all their guests with similar compassion, I’m sure you won’t be disappointed. Highly recommended, beautiful décor, excellent service.

I am extremely disappointed with the customer service Johnston House. I looked in to having my wedding there but I never received a response to my inquiry. Apparently the Johnston House doesn’t need the business as I made several phone calls and emails and nobody ever got back to me. I actually spoke to two employees on the phone that assured me I would hear back from one of the employees in their special events department but I never did. I live right by the Johnston House and I work at a big company in downtown Pittsburgh. I will continue to tell neighbors and friends not to waste their time and money there.

We love the Jonnston House. They serve an excellent tea. The experience is great each time we’ve visited. My bridal shower was also held here and the staff made it very enjoyable. Food is great!