H & W Marine

I took my Yamaha wave runner in for service. It had a problem running and the check engine light had come on a week or two before. I also needed the regularly scheduled maintenance and a latch was broken on the back.
When I dropped it off, they said it would be two to three weeks before they could let me know something. This seemed like a pretty long time but they were the authorized Yamaha dealer in the area so I felt like I was going to have to deal with it. I called at the three week mark. They said «Hadn’t gotten to it yet but yours is next in line.» I called a couple days later and they said, «Yeah, we’ve got it in the shop but we can’t find anything wrong with it.» I said, «Okay, what do I do?» They said we’ll call you tomorrow. Tomorrow came and went. And the next day. And the next day.
A total of six weeks had gone by. I never got a call. Never got an update. Not so much as a kiss my ass.
I called and told them I was coming to pick it up (ready or not). At the six week mark. lo and behold, it was ready. I went and picked it up. The bill was $ 320.
I’ve been involved with dealerships and service departments. The old school philosophy is that service departments are a necessary evil. They only have them because the manufacturer requires them. I haven’t seen that philosophy in a while. H & W brought it all back to me. This place just flat doesn’t give a shit about service. When I bought my wave runner I had a similar experience with this place. They told me if I could find one someplace else, buy it. It’s not just service, it’s front to back and top to bottom. So as far as I can tell, these folks either have all the business they can handle or they just flat don’t care! After a $ 320 six week oil change. I’m betting on the latter.
Big frowny face!