Marshall Ford

We had a really positive experience buying my new (to me) ’12 Ford Escape. We found the vehicle online and scheduled a test drive. After making a copy of my licence and putting plates on vehicle, they handed me the keys and let me try a couple out until we settled on what we liked. Once the decision was made, the process was very easy and low pressure. I had a price in mind that I was going to try working to, and surprisingly they offered the price exactly so there was no haggling! I signed a buyer’s order and set up payment through my credit union, then came back once I had the check. No pressure for additional warranties or add ons, and no grief about not using Ford Motor Credit. When we came to take delivery, the vehicle was ready to go (though I wish they had started us with a full tank… minor detail), all the paperwork was ready to sign and we were done in less than ten minutes. They’re even set up with the DMV, so they were able to get my registration and help me with a glitch on the title of the vehicle I was trading in. Definitely will come back the next time we’re on the market.

This review pertains to their car wash: Terrible. It is barely wide enough to get a F150 into (it will knock your side mirrors back) and the rinse cycle leaves spots all over the glass and paint. Some times you will try and use it and the garage doors (they are closed when you driven in and then re-​close when the wash cycle is on so you best not be claustrophobic) will not open after you pay. The fact that this system will likely not even blow off the rinse water and will live your paint/​glass spotted is reason enough to stay away.

We had been looking for a used truck with specific equipment for a few weeks and finally saw one advertised on AutoTrader at Marshall Ford. We went in to look at it on a Friday, made the deal, left a deposit, came back on Monday with a check, and drove home.
We dealt with one of the owners, who was fair, upfront, and professional. I’m usually skeptical about anyone involved in car sales, but this person can absolutely be taken at his word. This is a small dealership with none of the BS and games that we’re used to in the city/​suburbs. Highly recommended.