If you absolutly need to go into the store, be sure you set aside at least an hour as service is generally very slow. In the off chance you have the opportunity to speak with one of the very friendly female employees, you will have a good experience. The younger«gentleman» that has worked there for years, makes it apparent that he has much better things to do than to help you. He could use a tip from some of the gals that work there. They seem to have a nice selection of phones and some accessories. However, you would be much better off ordering your phone accessories online as they will be quite a bit cheaper.