Lucchetti’s Service Center

Great service! Just had 4 new tires installed on my truck. Set up the appointment on Friday and installed today. Exact price as quoted with no phony hidden fees. They beat every other quote I received by $ 100. Very happy, good work

I usually buy tires on the internet and have them shipped to a local mechanic who installs them for me. The tires for my Toyota Venza are an odd size and the prices online for good quality were not great so I decided to bite the bullet and go to a real tire shop. First I got an online quote and was pleasantly surprised. When I walked in to make a same day appointment, Chris let me know that the tires were very high quality. I kindly asked if he could suggest something a little less quality but still sufficient and he found another tire that he felt comfy offering me. That saved me almost $ 100. The service was fast and the waiting area was pleasant. When the tech came out to «Speak with me.» it was only to inform me that my sticker was 3 months expired and that they could inspect it for me while I was here. So much for the «Upsell» I was expecting ;) When I go into a place like this and I feel I am treated exactly the same way they would treat my husband, it makes me feel really good. I will not be buying my tires online anymore. Lucchetti’s is all I need. Can’t wait to get my oil and filter change there!

This shop is amazing! The staff is extremely professional and the shop is so clean and organized. I brought my car there after getting a absolutely ridiculous quote from a dealership to fix my brakes. The staff here took my car on multiple test drives just to make sure they could isolate the correct problem. After everything was said and done I paid a third of what I would have paid at the dealership and couldn’t be happier.

Awesome customer service. I know about most issues in advance. I keep cars longer because of Lucchetti’s.

These guys are the best. would highly recommend. They put my Jeep back together like brand new. This is what customer service is supposed to be. So many businesses today have lost customer focus… not here. Thank you to Chris and the rest of the gang.

I waited 1 hour and 20 minutes for an oil change. They also found a nail in my tire and put a patch in. The reason for my complaint is as follows:
The tire repair was done before I was even asked about it. When I was being checked out, I was told by Chris L. that it was going to be $ 29 for a tire patch which seems extremely expensive. They should have asked me before they went ahead and did the repair.
What really made me mad was then Chris L. proceeds to complain that the advertised price for oil changes no longer cuts it and he has to charge $ 10 more because of shields that need to be removed, special oils, and filters. I know my car takes standard oil and filters. I watched the work on my car through the waiting area window and it did not take long for the tech to remove the shields. In fact I didn’t see anyone near my car for at least a half hour or so after the tire was removed. Paying $ 37 for an oil change for a vehicle that takes standard oil is outrageous. I could go to the dealership and pay less money for an oil change.
It’s sad because over the years I have spent thousands of dollars at their service center. After this experience I will never go back.
I also sent them my complaint through their online customer survey system. No response.

These guys are great.
I asked a trusted friend who knows everyone who to go to for trustworthy car service and he said there is only one place to go, Lucchetti’s. Man, was he right.
I am nursing a 14 year old Audi, and these guys keep it running strong. The prices are reasonable, the work is solid and there is more. They finish the job when they say they will finish the job. While you are waiting, there is a clean waiting room with a Keurig coffee machine (if you are into that), but they even drove me to the local Starbucks where I found free wi-​fi and could get some work done while they fixed my car.
Mike the dispatcher is a no-​BS guy who will tell you the good and bad news, schedule your appointment, and get you out of there good as new.
These are people you want to go to.
Highly recommended.

Have been taking my car to Luchettis for at least 5 years and I have to say this is the best auto repair shop on the south shore. The staff is friendly the prices are reasonable and the shop is super clean. They will even pick you up and drop you off at your house or work if the repair in your car is going to take all day.